Virgin Australia Velocity High Flyer

In return for a $289 + $89 supplemental card annual fee I expect some small measure of service. I have asked Virgin for two years now when they will join ApplePay and PayID, so that I need not carry my wallet when, for example, out for a run. Repeated promises that the service is imminent have never been honoured. They refuse to join because, obviously, there is a fee they would have to pay Apple. Even Citibank, the issuer of the Virgin Money cards has joined ApplePay.

Moreover, Citibank AND Virgin are now pretty much the ONLY outliers that wi...Read more

I signed up for this card as it seemed a great offer. 0% on balance transfer and 40,000 bonus velocity points a month for first 3 months if spending more than $3,000. $289 annual fee
I went ahead and signed up for this as it looked like a great offer.
Surprised to log on and find out I had been charge over $100 in interest fees as I diligently paid off the new purchase amounts ontime whilst leaving the balance transfer amount.
When speaking to their call centre I was told to read the fine print: "No interest free period is available on Cash ...Read more

After being a client for 7 years and having this card, never missing payments, always paying off the outstanding balance every month. I assumed that i was an ok customer. Obviously not. ANZ did not make my payment in April to Virgin due to a technical glitch and all hell, has broken loose. Virgin Collections have called me, and I have disputed a number of debits from previous months that aren't mine. It has been unbearable dealing with the overseas call centre case manager. Rings me at work at 10.00am and is surprised I can't talk. I've been de...Read more

Looks good, but a really terrible application & verification process.
Comfortably exceed the minimum income criteria, no debts / loans, large cash assets, no balance owing on existing cards (total limit < $20K), provided all the paperwork they have requested, declined based on amount of credit that could be approved was less than card minimum. Never been turned down for a Credit Card and have often held 2 or 3 with $15K concurrently in past years with lower income. The reason for the 1 star - The call centre can provide no explanation of the a...Read more

I am a paying customer as I have been paying the annual card fee for my Virgin Money credit card for the past 5 years, much to my regret now.

They recently locked my credit card simply because their security team made a random phone call check and I did not pick up. No voice-mail was left, no re-attempted call was made, no emails, no letters... no nothing. I was not made aware of this security check or their call.

After a couple of "card declined" situations, I contacted Virgin Money and was told of this security team check. What kind of ...Read more

The annual fee is pricey, and I think I'll probably look for a cheaper alternative after this year. However, after using the insurance to pay for over a week in a European hospital and missed accommodation, the annual fees have been worth it. (Also, paying $289 p.a. in fees is cheaper than the $300 odd per person for international insurance of equal cover.)

The rewards are okay, going into my third year of using this card and after using it overseas (cheap if not free exchange of money in most countries) I have enough to do a 3 stop round t...Read more

Trying to secure a Virgin Money credit card was the like receiving a financial enema. This is a true story.

I filled out the online form, and faxed through the required ID documents. Seemed simple enough, I met all the criteria easily. But then I began getting calls from the Guy at the Indian Call Center.

The Guy from the Indian Call Center would always call me at 11:00am every day, and would refuse to call at any other time of the day. If I was busy (because, you know, it's usually a time when people are working) and asked him to call ba...Read more

These people are totally incompetent amateurs & why Branson tarnishes his Virgin brand name with Citibank, I will never understand.

I do fly Virgin all the time & the combination seemed a perfect fit. How wrong was I?

The 20,000 points @ signup has never been honoured 5 months or more after signing up despite repeated requests [more than 5]& over $20,000 spent on the card.

After sending 3 direct deposit authorizations over as many months they say they received 1 on September 7th it is now December & they have never direct debited our bank.

I authorized in writing for my wife to have full access when she needs to call or do anything with the account....if she calls & can get through they refuse to talk to her.
...Read more