Weber Family Q Standard (Q3100AU) Questions & Answers (page 2 of 4)

Hi Peter, yes you can order a new lid if you would like- you can do so by calling our head office on 1300 301 290. They can give you a price there.

Before you do though, have you tried using our Weber Q cleaner on the stains? It can be left on for up to 6 hours for stubborn stains, before being washed off with a warm wet cloth.

Let us know if you need any further information.

Hi Grant, we can help you with that. Can you please call us on 1300 301 290 and have your serial number ready and we can organise the conversion kit for you.

Hi Sail, you can't fit one in the lid if there isn't a spot for it. Your options could be to either purchase an external thermometer (like our iGrill range, Snapcheck or Instant Read thermometers), OR you can purchase a premium model lid from our head office via 1300 301 290.

Hi Sonny, are you looking at getting a NG Family Q model? We don't give out the jet sizes, but we're happy to help in any way we can if you need. Thanks

Hi Alex, was this change done by yourself or was it through a Weber technician/gas fitter? It shouldn't take that long to light, so there may be a leak or issue with the connection. Can you call us on 1300 301 290 and we can go from there.

Hi Jess, yes it will fit as the burners and cookbox don't change size from the 3100 to 3200. Hope that helps!

Hi Nicc, yes. Our barbecues take from 4.5kg gas bottles to 9kg bottles, so an 8.5kg bottle should be sufficient to fuel your Family Q. Thanks!

Hi Smee, it's best to use the 1-minute-per-millimetre cooking method. To do this, you measure the thickness of the meat, and cook for that many minutes. I.e. if the thickness was 40 millimetres, then you would cook for 40 minutes, etc. I hope that helps you! If you need any further tips, give us a call on 1300 301 290 and we can help you.

Hi Ian, thanks for getting in touch. If you have the Q3100 (with a lower lid and no thermometer), then you will have a standard Piezo igniter (red, single push ignition) and there is no need for a battery behind the button. The battery is only required in the infinity ignition igniters on the 3200 & 3600 barbecues. Hope that helps!

Hi Ncc, our barbecues take gas bottles ranging from 4.5kg to 9kg, so an 8.5kg cylinder should fit. Ensure that you have the right fitting and that you're connecting the bottle with a counter-clockwise turn, rather than your regular clockwise turn. Hope that helps, and if you have any issues, please call us on 1300 301 290. Thanks

Hi Deepti, did you manage to work it out? If not, please call us on 1300 301 290 and we can walk you through it. Cheers!

Hi Frank, yes, it can be rotated to be used on either side. Thanks!

Hi Steve, sure is possible, just give us a call on 1300 301 290 so we can organise the parts and a new label for the back of the barbecue. Thanks!

Hi Lawrie, thanks for getting in touch. Just give us a call on 1300 301 290 and we can organise the parts and a new label for your barbecue. Thanks!

Hi Peter, yes you can swap the lids over as the cookbox is the same size. You will have to purchase a new lid through us though, unless your specialist dealer is nice enough to swap it over for you and you pay the difference. Let us know if you still need a hand- 1300 301 290. Thanks!

Hi Shorty, thanks for getting in touch.

Yes, it can be done, you just need to get the new ignition kit from our head office. If you email [email protected] or ring 1300 301 290, we can organise this for you. Thanks again!

Hi Nick, thanks for your question.

It doesn't come apart from the stand, so ensure that you've got enough space to have it standing up and secure whilst you're travelling. I would also recommend cleaning it before transport to avoid spills.

Disconnect it from the gas bottle and ensure that if you're bringing a gas cylinder with you, then you're observing proper gas safety (i.e. gas bottle turned off, not lying down on it's side, etc).

Thanks

Hi Geoffrey, thanks for getting in touch.

We can help with both of those issues. Can you please call 1300 301 290 and have your barbecue's serial number ready and we can take it from there. Alternatively, you can take it back to the shop you purchased it from and they can liaise with us for the replacement parts. Thanks

Hi Maus, thanks for getting in touch.

We don't recommend that you try to fit a gauge as this would involve damaging your lid and voiding warranty. If you need to monitor temperature, we suggest that you use a hand-held thermometer or a Bluetooth thermometer that can give you readings from your smartphone (like our iGrill range).

Alternatively, if you are desperate for a thermometer in the lid, you can purchase a premium mode lid from our head office for a charge, and we can send it out to you.
The number you need is 1300 301 290.

Thanks for getting in touch.