Weber Family Q Standard (Q3100AU) Questions & Answers

Hi Mark, that's not good to hear! Call us on 1300 301 290 and we can sort out a replacement igniter kit for you.

Hi Stuart, there are no grills (like the Spirit and other Premium Gas barbecues) that has a GBS grill, which is what you need to have a wok sit inside the grill near the flames.

If you want to create stir fry on the Q's, we suggest you use something like our Q Ware Frying Pan :)https://www.weber.com/AU/en/accessories/preparation-and-serving/specialty-accessories/q-ware-frying-pan-large/991155.html#q=frying%2Bpan&lang=en_AU&start=1

Hi Maxie, the serial number will be on the back of the frame on a white sticker. If it's not on the frame, it will be under the side tables. It's also on the front of the owner's guide you would have got with your barbecue.

Hi Andrea, we don't recommend that you retrofit a thermometer into the lid of a Standard Model Q (like the 3100). You can purchase one of our many thermometer accessories like the iGrill range, Instant Read thermometer and the Snapcheck thermometer and these will be able to give you an accurate reading on the temperature of your barbecue.

Hi Robert, you've got 6kgs to play with on the Family Q Rotisserie- that's the weight limit.

So that could be 3, 2kg Chickens, 2, 3kg legs of lamb, etc. Hope that helps!

Hi Anthony, best to roast or bake with both grills in, rather than a half-hotplate & grill combo. This is for optimal airflow and heat levels, with the convective-style of heat that our barbecues use to roast/bake. Hope this helps!

Hi Andrew, great to hear you're considering one of our products! We're happy to help in any way we can.

Our barbecues are known for their versatility, and this includes roasting. The guides, recipes and any other material we produce are written by setting, rather than by temperature. We do this so that no matter what model you buy (Standard 3100 or the Premium 3200), you'll be able to cook the same.

We have guides that will give you an estimated cook time by weight, which helps you know when your roast is ready. We also have thermometer accessories available if you want to be accurate.

Let us know if you need any further clarification Andrew.

Hi Eugenia, the Family Q models will require some assembly with the cart, as it comes flat packed in the box. The Q itself just needs the lid put on, and attached to the frame. If that is too much assembly, then you can always ask the store you purchase it from if they offer an assembly service. If they don't, we have technicians that can assemble it for you for a fee.

Let me know if you need any more help with that. Thanks

Hi Alan, happy birthday! What a great present :)

While you can't get a thermometer to be retro-fitted to your current lid, you are able to buy the 3200 lid from our head office, as the body of the Q is the same across both models. You can call us on 1300 301 290 to place that order.

Alternatively, you can look at our thermometer accessory range which can be browsed here: https://www.weber.com/AU/en/accessories/cooking/igrill-and-thermometers/

Hi Claude, you can purchase a replacement lid via our customer service team on 1300 301 290. Please have your serial number for the Q ready as we'll need that when you call. Thanks!

Hi Kimmytom, thanks for your question. The Family Q models (3100 & 3200) cannot be separated from the carts- if you want a built-in model, then the Q3600 is what you're looking for. Let us know if you have any other questions.

Hi Stacey, we assume you're looking at differences between a Standard model Family Q (3100) and the Premium model Family Q (3200); we can help you with that!

The main differences are:
- the 3200 (premium model) has a higher domed lid, electronic continuous spark igniter, and a thermometer in lid.
- the 3100 (standard model) has a slightly lower lid, one-push one-spark piezo igniter and no thermometer.

While it is not essential to have a thermometer in your lid, it can help give you an indication of what is happening inside the barbecue without having to open the lid.
That being said, we write all of our recipes to be cooked by setting, rather than by temperature, so you can cook anything on either model regardless of if you have a thermometer.

Hi QPO, we recommend 4.5kg to 9kg bottles for our Q range, depending on the size. The size of the bottle recommended is what all of our testings are based on, so things like amount of cooking time, etc are all based on a 9kg bottle in the Family Q's case. You just won't get as many cooks from a 3.7kg bottle, so you have to monitor your gas levels carefully so you don't run out mid-cook (it won't be used in one cook, but it will be used quicker than a 9kg bottle obviously). Let us know if you need any further help :)

Hi John, thanks for your message. If you haven't used the barbecue, then you may be able to return it through the place of purchase to exchange- check with your store in the first instance.

If they won't accept the barbecue, you can organise a gas conversion through our head office. You will need to have your serial number handy when you call 1300 301 290. We will run you through the process and any costs involved.

Let us know if you need any more information. Thanks John.

Hi Peter, yes you can order a new lid if you would like- you can do so by calling our head office on 1300 301 290. They can give you a price there.

Before you do though, have you tried using our Weber Q cleaner on the stains? It can be left on for up to 6 hours for stubborn stains, before being washed off with a warm wet cloth.

Let us know if you need any further information.