Weber Family Q Standard (Q3100AU) Questions & Answers (page 4 of 4)

Not sure how it's going now, but the best thing to do is to make sure that the entire burner tube/s are completely clear of any debris - go along with a metal paper clip to ensure each hole is clear so that the full amount of gas can flow through the unit. The flames should be consistent in size the whole way along - if not, there's a blockage so clean again.
If it's not that, best to call Weber Customer Service on 1300 301 290 to go from there.
Cheers, Dave@WeberAustralia

Hi there - the Q305 is the older style Weber Q, with the Q3100 being a part of the new model Weber Q's released last around 18 months ago in Australia. It's true the new model Weber Q's being sold are now manufactured in China, but the quality is every bit at the level it was before, and the warranties are all still the same being a limited 5 year warranty. Talk to anyone who owns one, no issues with build quality whatsoever.
The main difference in the model updates, were the grill coating is now a thicker porcelain enamel finish, and the trolley has been completed redesigned with storage for hotplate, and trivet under the trolley, and the gas bottle holder fits every type of gas bottle now. The tool holders are also now at the front of the unit, allowing you to leave things hanging there while putting the cover over the unit.
Hope that helps.
Dave@WeberAustralia

Hi there - you're correct the Q3100 does not come with a thermometer in the lid. The Q3200, which only available through your locally owned Weber Specialist Dealer, does come with one in the lid.
Both units work exactly the same way, and can cook exactly the same food. The only difference is that the Q3200 does have a higher lid, that does allow you to cook larger cuts - typically this only really applies to really big Turkeys, and Christmas Hams.
The temperature on the gauge is not referred to in any of our cooking instructions, we only talk about the settings on the control knob.
Also, more important than the air temp in the unit, is the internal temp of the meat that you're roasting.... a meat thermometer is the best way to check when your roast meats are cooked through to your liking.
Cheers, Dave@WeberAustralia

HI Miguel - do you mean 350 F or 350 C? The Q3100 will reach very high temperatures, hot enough to crackle pork for example, but the exact temps will vary on any given day as the conditions outside vary - wind, ambient temp, humidity - a rough guide though would be around the 300C mark on HIGH with the lid down for around 15 mins.
The best thing to do is to give it a go! Check out the videos at www.weberbbq.com.au - we cook pastries etc on the Q with great results.
Cheers, Dave@WeberAustralia

Hi Kevin - this certainly isn't normal and doesn't sound right at all - please call our Customer Service Team on 1300 301 290 so that we can sort it out as soon as possible. You could also email them at [email protected] as photos would be good too.
Cheers, Dave@WeberAustralia