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LeahSouth East Queensland, QLD
Refinancing was easy and stress free.
We have just refinanced with well on an awesome fixed rate with offset account. Mick was very helpful, I cannot speak highly enough on his customer service! Glenn was also helpful while Mick was unavailable. Whenever I was stressed, my mind was put at ease. We now are navigating the online banking, so far so good!!
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SarahSouth West, WA
Amazing!
Highly recommend Well Home Loans! Not only are their rates the lowest with minimal fees, and great offers like an offset account with a fixed home loan but John and everyone were and are always so helpful! Very patient and explain everything very well! Can’t fault them and I tell everyone about them!
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EltonSydney, NSW
- 2 reviews
Great rates, products and I have been very impressed with their service. I have been recommending it to friends.
Great offering without hidden costs. I have also found the service impressive and above my expectations.
I have been very satisfied and as a result recommending it to my friends since.
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Nicholas ZiaGreater Melbourne (Inner), VIC
- 2 reviews
Great service and a very hard to beat rate
Glenn and the team at Well Home Loans were superb in their communication and assistance throughout my refinance process. They were understanding, explained any aspects I didn't understand, and ensured that my loan was processed efficiently. The rate is rock bottom and despite being a small outfit, they provide a professional service that I cannot fault and Glenn was super polite and helpful.
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LyndellSouth East Queensland, QLD
- 2 reviews
Fantastic to do business with
Well customer service is outstanding, no hidden surprises and communication was excellent. We were kept up to date throughout the whole process. Well smashed the rate from our former Big 4 bank. Overall we are extremely happy.
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tonyPerth
- 2 reviews
Excellent
John from Well Home Loans was excellent and I highly recommend him. John is very professional, a great communicator and is very knowledgable about the industry. John has been extremely helpful during my refinancing and I am very happy with the level of service I received.
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Available and Helpful
Thank you John, Patryk and Andrea for helping us to secure an affordable mortgage to buy our first home. The email and telephone service was timely, helpful and precise. The information you provided guided us to make decisions, prepare necessary documentations and meet our very short settlement deadline. We particularly appreciate John's informative, calm and polite communication skills.
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Great Service and great rates
Refinanced my home loan through Well, the process was really smooth and Mick answered all my queries in a timely fashion.
Saved 0.55% on my previous rate, would definitely recommend.
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SamAdelaide
- 2 reviews
Would not recommend
Due to delayed and no communication from well home loans, it caused my life savings to disappear.
I am here to WARN you all to proceed at your own risk.
We are in recession currently due to COVID19 pandemic.
Well Home Loans not recommended at all.
John from credit assessment team is shame.
1 comment
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KevinSydney, NSW
Great customer service!
Great customer service, very accommodating.
No unexpected extra costs, everything was black and white and easy to understand.
Very satisfied customer. Good bye comm bank! Will not miss you one bit.
Thanks
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Lisa AdamSouth East Queensland, QLD
- 2 reviews
They took the time to make it happen
The refinancing of our multiple loans wasn’t exactly simple. After our existing bank couldn’t be bothered to provide us with any options whatsoever and another lender didn’t want to know about it, Well Home Loans came to the party. Both people I dealt with during the process took the time to listen to what we needed and Mick was excellent in the end stages of the approval process, getting it all over the line. They offered a very low interest rate at the time of application and had applied the recent 0.25% drop by settlement date.
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John W.Greater Melbourne (Outer), VIC
Excellent service and fantastic rates
The refinance of our home and investment unit has recently completed. It wasn't a simple 2 for 2 refinance because we're looking to retire in a few years and we needed to restructure so that we would easily be able to sell the unit. The process was made pretty painless with the help of Glenn. Towards the end, Glenn was away for a bit but John stepped in to ensure the process kept moving and then handed back to Genn to finalise.
Most lenders claim that they are there to help their customers ... these guys REALLY ARE.
And the low rates are about to drop another 0.25% - thanks guys.
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BillGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great rates & customer service
Glenn, Patryk and John A provided a great loan application experience by answering questions promptly and thoroughly. Someone is always there to answer or return your call or email.
Other lenders I’ve experienced lack direct phone numbers (must always go through a queue or book an appointment) and have extended wait times.
While the application wasn’t perfect (paperwork seems excessive compared to other lenders and must be sent by physical mail. Supporting documents expire and must be resubmitted) overall the process was as painless as it could be.
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Brenton M.Greater Melbourne (Metropolitan), VIC
Best Rate & Great Service
Really happy with our experience so far with Well Home Loans. Mick and the team made the loan application process nice and easy. What more can you really ask for other that one of the lowest rates around. Defiantly worth the move away from the big banks
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Satisfied CustomerGreater Melbourne (Outer), VIC
A breath of fresh air
After dealing with big banks for the last thirty years, I now know what a professional, competent, friendly and good value experience looks like. Well Homes have been a pleasure to deal with, and bent over backwards to make things work for us. Highly recommend.
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jwijGreater Melbourne (Metropolitan), VIC
Professional service and diligent team - operating at a level well above their competitors
The team at Well Home Loans offer a unique combination of highly competitive rates coupled with excellent customer service - so often hard to find in the market. I am a chartered accountant and work with many finance professionals and was pleased by the diligence, knowledge and responsiveness of Glenn and Patryk in particular over the refinance process. This is a professional team operating at a level well above their competitors. Highly recommend.
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resloosleySydney Surrounds, NSW
- 2 reviews
Good Service with Great Rates
We were very happy with the information and the service we got throughout the re-financing process for our 2 loans. Our contacts were Patryk (for the application process) and Glenn (for the approval process). It was nice to just have the one contact assigned to us for the duration of each stage. There was a little bit of to-ing and fro-ing in the initial stages to get the details straight (our applications were a little less straightforward than many) but all diligence was applied, all emails and calls were responded to promptly, their manner w...Read more
as always friendly, and nothing was too much trouble. It took a lot longer than we anticipated (about 3.5 months) and the process was challenging but we understood that that had a lot to do with the tightening up of requirements after the Royal Commission. (my partner says at this point, don't worry blokes, the missus will do most of the paperwork, haha). Settlement ending up happening on New Year's Eve which was a nice way to close off the year. After settlement the process of setting up our online banking was easy and the mobile platform (not app) works well too. Oh and of course the rates are great. Big saving on where we were before. Definitely recommend Well Home Loans.Similar opinion? Write a review on ieatwords.com.au!
MGCPerth, WA
- 9 reviews
Very Happy. Great Service, Great Product & Good Rate
Initially, I went through a different company but later withdrew my application after poor customer service. As first time buyer, trust, transparency and honesty are very important. Fortunately, I found them with all ‘Well Home Loans’. I can’t speak highly enough of John & Bret’s efforts, and their patience taking the time to explain process and reassuring me at every stage. One or two other companies offered slightly better rates, but I found ‘Well Homes’ overall product was much much better. I highly recommend this company. We are very grateful for all help to purchase our first home. Thanks
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ben.buenaGreater Melbourne (Outer), VIC
Grateful for excellent customer service and low interest rate
Glenn and the whole Well Home Loans staff have provided me with excellent service throughout the whole loan refinancing process, from loan application to the final settlement. Since this was the first time we did a refinancing of our home loan, we initially thought that it would be fraught with too many complexities. However, it turned out that those were straightforward, and I need not have to get a time off from my job to be able to comply with those requirements.
Glenn and the whole Well Home Loans staff had been very supportive throughout...Read more
the whole process and provided their utmost guidance. In the end, I’m so happy with the outcome, very low interest rate and excellent customer service. The interest rate during final settlement is, in fact, even lower than what was initially provided during the loan application process! Thanks Well Home Loans and more power!Similar opinion? Write a review on ieatwords.com.au!
RaviGarran 2605, ACT
- 2 reviews
Excellent service. Cheapest rate.
John has been very helpful throughout the process. Took a bit long to refinance but very happy with the end result. Definitely recommend well home loans for someone who is looking cheap rates and great customer service.
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Questions & Answers
Deidre42asked
Hi, my husband and I are seniors and wishing to buy into the housing market, he is 69 and I am 62 and we lost everything in the GFC so dont have any property. Is it possible to borrow if we are this age?
No answers
Shellasked
If one were to choose to split their owner-occupied loan between fixed and variable, does the $200K minimum only apply to the total loan balance, or would each portion of the loan need to be at least $200K?
2 answers
I don’t know, as my loan isn’t structured like that. I suggest you contact Well Homes directly - they have been very responsive to queries.
Well HQ.Well Home Loans
Hi Shell, when it comes to loan structuring and minimum loan amounts it's best to chat to the team here - give us a call on 1300 899 724 or email [email protected] with a way to get in touch with you. Our home loan experts will be the best people to talk to!
@Satisfied Customer - we try our best to get to answering quickly, glad to hear the team are responsive; they like the feedback too :)
Mirjamasked
Hi, my daughter wants to refinance her property. It has a house and child care centre on the property. She is a co-director of the company which trades from the address. She is single with no dependants and is 43 years old. She resides in the house. Are you able to assist with the refinance? Thanks Miriam
1 answer
Well HQ.Well Home Loans
Hi Mirjam,
Thats definitely a question for our lending experts and they will be able to talk to you privately about mixed use properties. If you could send your contact details through to [email protected] one of the team will get in touch to talk through your situation and find out if we can help!
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Well HQ.Well Home Loans
Hi Sam, we’re sorry to hear that things haven’t gone well for you over the last few weeks since your last communication with us. The team have advised that there remained some outstanding items you w... Read more
ere to provide to enable progress to formal approval. It was presumed these would be forthcoming however you advised in your last correspondence with us that you were not proceeding and thanked John for all his assistance. We really appreciate the feedback as it gives us an opportunity to improve though we're not sure what we could have improved on here.