Wenatex Questions & Answers

Hi June,
The mattress cover should be dried on the line, in the shade, where possible. The cover is not suitable for tumble drying. You'll find that it will dry relatively quickly on the line.
Please let me know if there's any further information that I can help you with.
Kind regards
Andrea
Wenatex The Sleep System

Hello Johannes, Thanks for your message. Yes, we certainly are selling pedimol. We now stock the pedimol 110, which is the 110ml tube. You can either purchase online at www.pedimol.com.au, or we can take your order over the phone. Feel free to contact us on 1300 858 139.
Kind regards
Andrea
Wenatex The Sleep System

Hi Philippe, Thanks for getting in touch. We'll give you a call to work out how best to resolve this issue. It may be as simple as resetting the motor.
Regards
Wenatex The Sleep System

Hi Hannah, thanks for getting in touch. Wenatex products are still available in Australia through Wenatex The Sleep System. We’ll be in touch via email to answer your specific questions or feel free to give us a call on 1300 858 139. Wenatex The Sleep System.

Hi Mary-Rose,
We are really pleased that you are enjoying and getting benefit from your Wenatex bed. If you would like to give us a call on 1300 858 139 we can see how we might be able to help with relocating your bed.
Wenatex

Hi Ash, it's important that you do not use bleach on your Wenatex mattress cover. We recommend that you wash the mattress cover at 60 degrees using wool wash. For stains you can use Vanish to soak and then wash the mattress. Hope this helps. If you have any other questions, please let us know.

Thanks Glenys for your enquiry. Yes, the Wenatex mattress can be used with a therapeutic base, however there are some guidelines regarding this that we advise our customers to follow. We would be happy to discuss this with you. You can either contact us on 1300 858 139 or if you'd like to send us your contact number we can give you a call.

Hey Jenni,
Please call us on 1300 858 139 or share your phone number with us to resolve the issue you are having.
Thank you

Hello Kim,
Yes, they can be replaced, please call us on 1300 858 139 to organise replacements.
Thank you

Hey Christine,
The best spot for the Herbal Inlay is between the base of the foam and the mattress cover. Just need to unzip the mattress cover and place it under the foam inside.
Thank you.

Hey,
Yes, you can wash the pillow cover in the washing machine at 60 Celcius with a natural-fibre washing detergent such as Edelwasch. You can find more information here https://www.wenatex.com.au/product-care
Thank you

Yes, you can, please call us on 1300 858 139 and we will get that sorted.
Thank you

Hello Nermalla,

The quilt can be washed in a washing machine large enough to allow free movement. The quilt should always be washed alone and at 60° Celsius. You can find the product care instructions here https://www.wenatex.com.au/product-care

Thank you
Wenatex The Sleep System

Hello Yully,
Thank you for your question. If you give us a call on 1300 858 139 and leave your phone number we will give you a call with all the details as well as prices and you can purchase over the phone.
Hope to hear from you soon!
Thank you
Wenatex The Sleep System

Hello Rhonda,
So sorry to hear that has happened. Unfortunately, there isn't much you can do to recover your herbal inlay. However, we would love to offer you a new replacement herbal inlay for half price! Please contact us on 1300 858 139 or reply with your phone number and we will contact you.
Thank you
Wenatex The Sleep System

Hello Steve,
To prolong the efficacy and allow for more effective ventilation of your mattress, flip over and reverse end-to-end at least twice per year. Please don't hessite to contact us should you have any further questions, 1300 858 139.
Thank you
Wenatex The Sleep System