WFI Questions & Answers

I suggest go through lawyer, as westfarmer people are very cunning. They even threaten me last time "You can take us to court but remember you will waste your money and we will win because we have the best lawyer" even FOS financial ombudsmen can't help us. They prefer to pay the fees to the lawyer than pay to fix our car. In result we have to fix our car that cost us $3000 as literally their repairer and tow company wreck our car while their repair it, and the do half job, and unsafe to drive. please please please becareful with this cunning company and their staff, because we don't want our bad experience happen to other people.

They offer a very competitive rate on all the insurance they offer from what I've seen, so that's definitely good they just take a lot longer to payout than other companies. As I stated in my review.

I definitely not recommend this company, unless you prepare get stress out and headache. I still haven't receive my car two and half months later and they don't give me car rental, they do dodgy repair to cut the cost giving me unsafe car to drive that they said been repaired. And their agent on the phone and their repairer, mocking me, discriminate, cornering and intimidate me for having accent when I speak English( as I'm coming from non English speaking background) seriously avoid their company and their network.

I definitely would think twice before insuring with WFI. They will find every excuse to not pay out. Please pay abit extra with Suncorp or other insurance company who will listen and act quickly to settle any claims. Please rethink using WFI for any insurance matters.