Westfund Health Insurance Questions & Answers (page 2 of 2)

Hello, We have valued members across the whole of Australia with dedicated Care Centres throughout NSW and Queensland. Our friendly staff just are always a call away if you need help with your policy or claiming. We are happy to speak with you about your needs. Please get in touch via Private Message if you need further information or any clarifications, or feel free to call us on 1300 937 838.

Hi Fae, thank you for reaching out. We have many hospital and extras policies catered to suit the varying needs of all Australians – singles, couple and families. We recommend messaging us privately with your best contact number, Fae and we will happily organise to speak with you about your needs.

Hi Joe, thank you for reaching out to us. Westfund has valued members across the whole of Australia with dedicated Care Centres throughout NSW and Queensland. Our friendly staff just are always a call away if you need help with your policy or claiming. We also have Providers of Choice in South Australia to help with lower out of pocket for our members at selected providers see here: http://bit.ly/2CT9IM1. Please let us know if we can be of any further assistance, Joe.

Hi Nadia, Thank you for considering us! If you have already served your waiting periods from your previous cover you will not serve any waiting periods on equal benefits on your new Westfund Policy.

Where you may serve waiting periods:

- any benefits under your new policy that were not included in your previous cover
- any difference between a Westfund benefit and the one provided by your previous fund, where the Westfund benefit is higher
- the unexpired portions of any waiting periods that haven’t been fully served under the terms of your previous cover
- the difference between any excess or co-payment payable under the previous cover and the new cover (where the previous cover carried a higher excess or co-payment)

We understand switching may seem difficult, Nadia. However, if you’d like to call our Contact Centre on 1300 937 838 we will be more than happy to compare your current policy and waiting periods for you.

Hi Susan

Thanks for your question - Westfund doesn't have preferred optometrists at this point in time. If you have Extras cover or combined Hospital and Extras cover, you're able to claim up to your benefit amount (which varies depending on which policy you're on) at any optometrist you choose. There's more information about benefit limits on our website at https://www.westfund.com.au/health-plans/

We do have a Dental Provider of Choice in Perth. If you're on any Extras only or Combined Hospital and Extras policy you're completely covered for selected preventative dental services, including check-ups, scales, cleans, x-ray, mouth guard and fluoride treatments at any Westfund Dental Provider of Choice Network dentist, up to your annual limit (waiting periods may apply). We have a Provider of Choice search on our website at https://www.westfund.com.au/health-services/provider-of-choice/

Please get in touch via Private Message if you need further information or any clarifications Susan, or feel free to call us on 1300 937 838. Have a wonderful afternoon and weekend.

Hi Bill.

Westfund does have a Prescriptions, Vaccinations and Injection benefit on most of our Extras covers and combined Hospital and Extras covers.

Depending on your level of cover, you may be able to make a claim per prescription for the amount that exceeds the standard PBS co-payment. There’s more information about the Prescriptions, Vaccinations and Injections benefit in the Policy Summaries, which can be found on our website – go to https://www.westfund.com.au/health-plans/, choose your level of cover and plan and click on the “Download Policy Summary” link under the main page heading.

Alternatively, if you’d like further clarification on this or need to enquire about a specific medication, please call us on 1300 937 838 or email [email protected].

Hi Julie,
Good question. Children are covered until 21 on our family covers. If they're studying they can stay on your cover until 25. If they are not studying you can join an extended family cover and they can remain until 25. Please send us a message with your details if you would like a consultant to call you to talk about this. Thank you for the question, Julie!

Westfund Health Insurance has a product range for working visitors coming to Australia on a 457 (or subclass) visa. There is more information available on our website about these covers www.westfund.com.au/health-plans/overseas-cover/ or please give us a call on 1300 937 838.