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10 questions from our users

John H.

John H.asked

The freezer's working but the fridge isn't



1 answer
Ballarat Bill
Ballarat Bill

Not sure of that one, Sorry - not a clue. ....I do know that mine is 21 yearw old and I would expect anything now.... actually been looking at others just in case!!

AlanH

AlanHasked

We have a Westinghouse Virtuoso fridge freezer BJ503T-R. Has been working fine then water started appearing below freezer door. Up this morning and food in drawers has all defrosted BUT ice cubes on top shelf still frozen! Anyone had similar issues and if so what is the remedy?? Thank you

2 answers
Ballarat Bill
Ballarat Bill

Hi AlanH... We have a Westinghouse BJ505S-R*6, probably not your model.... BUT is now 20+ years old and it indicates loss of refrigerant or similar.... These older model fridges cannot be regassed as the current gas is not compatable with the refrigeration oils used. We anticipate having to purchase a new fridge soon..unforftunately.
... Ballarat Bill

AlanH
AlanH

Thank you Bill



Angie

Angieasked

Westinghouse fridge/freezer BJ505S-R had not been used for a year or so. Our son has got it and says it keeps beeping! It's cooling OK, but the noise does not stop. What can be done?

2 answers
Ballarat Bill
Ballarat Bill

iT'S PROBABLY THE NOISE THAT ADVISES YOU THAT THE DOOR IS STILL OPEN. mUST BE ASSOCIATED WITH THE LIGHT SWITCH THAT KEEPS IT ON.... is the light still working?

Angie
Angie

Sorry, just saw the answer, thanks for that suggestion - have passed it on! Westinghouse themselves only advised to call one of their techs and could not even tell me whether there was a solution. It's a 2nd fridge, so will see what happens. Thanks, Ballarat Bill!

vince

vinceasked

Hi i have a BJ505T-L that doesn't stop beeping any idea why ??? doors are shut



No answers
Misha

Mishaasked

We have a Westinghouse Virtuoso BJ503T which isn’t freezing anything except water!!! Went away over Xmas/ New Year and came back to find we’d lost a freezer full of food! However top part of frig is cooling! Any ideas on how to fix this problem?

2 answers
lukedeb
lukedeb

Very different to my issue. Sounds like a major component has failed. Either a compressor or the electronic control module. Both are really expensive to fix and i would imagine the smell from the frozen is like death which can sometimes not go away. Might be the end of your fridge im sorry to say. Hope this assists.
Luke.

Misha
Misha

Thanks. We thought it might be the electronic component!

Jacinta

Jacintaasked

We have a Westinghouse Mastermind bottom mount fridge which has the model number BJ425. The fridge thermostat is turned all the way down but things are still freezing in the lower half of the fridge. Is it still possible to get parts for this fridge in Australia?

1 answer
lukedeb
lukedeb

Hi, sorry I'm not a technican so I can't answer this for you.
Regards
Luke

Dingo

Dingoasked

I have a Westinghouse freestyle model: BJ504Q
My question is if the motor makes no noise and only hear a intermiting clicking sound what does that mean?
And what could be the problem and how to fix it...
Would it be mechanical or electrical?

1 answer
lukedeb
lukedeb

Hi, sorry I'm not a technician of any kind. I was just able to investigate and sort my issue.
Keep researching and you may find more info. Good luck.
Luke

Larryw

Larrywasked

I have a BJ 505T-5 mastermind the fridge has been operating for a number of years with out to much of a problem,until this week when the centre door hinge failed, this caused extensive damage to the door when they both fell off
My wife was Badly injured when both doors fell on the back of her leg, this resulted in a hospital visit and a week of work, this could have been extremely dangerous.
Can you please advise if this is a common fault? we will be contacted Westinghouse for some recourse for cost incurred and time lost to this potentially dangerous issues

Regards Larry

1 answer
Westinghouse
ELECTROLUX ..Westinghouse

Hi Larryw,
Leslie from Electrolux here.
We would like the opportunity to look into the concerns you have raised. Can you please email me your contact details at [email protected] and attention Leslie?
We look forward to hearing from you soon.
Thank you,
Leslie

keith543

keith543asked

bj425 and bj505 can you tell me what year these were made as ours is still going strong please?

2 answers
Westinghouse
ELECTROLUX ..Westinghouse

Hi Keith543
Nicole from Electrolux here.
Electrolux will be able to assist you with this query. Can you please email me your contact details at [email protected] attention Nicole. We look forward to hearing from you soon.
Thanks,
Nicole
Electrolux Customer Care

Ballarat Bill
Ballarat Bill

Our BJ505S-R*6 still going along nicely and it's 21 years old. Only one quarter as old as it's owner.
,,, Bill!

Bree

Breeasked

I have a Westinghouse virtuoso. The alarm goes off periodically. Driving me crazy. I read another person had the same problem. I was following the instructions to see if I can find the problem. In the back off the freezer I have removed the two screws an I'm trying to remove this panel. It will not come out. Any ideas how to get it out??

1 answer
Westinghouse
ELECTROLUX ..Westinghouse

Hi Bree,
Sylvia from Electrolux here.
Electrolux will be able to assist you with this query. Can you please email me your contact details at [email protected] attention Sylvia.
We look forward to hearing from you soon.
Thanks Sylvia

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