Westside Management Pty Limited (page 2 of 4)

Doesn’t matter what the problem or what time I have emailed Nadine at Westside Strata it’s always dealt with promptly. I always get a respond within hours. Nadine at Westside always willing to assist and resolve issues. Great service and asset to the company.

We are in the process of finding a unit that allows us to keep our small dog. Upon contacting Westside Management, we received a quick response from Bernadette, more than happy to provide us with all the information we needed and the process around the pet application. Within 24 hours, she had been in contact with the Owners Corporation, contacting all of their committee members directly and achieved a successful outcome for us! Unfortunately we were outbid and missed out on the unit but Bernadette's professional yet friendly customer service approach and prompt email responses, made the process so much easier and we can only hope our next unit enquiry just happens to be under her Strata management too!!

When dealing with Westside Strata I have always received a service that is second to none. The professionalism and integrity that I receive from Petra and Nadine is something that has now set my personal and professional standards so high as they always go that extra mile to ensure that my needs are always met. I would recommend this company and these people to anyone out there looking for a strata company that cares and that will always go the extra mile to secure your investment and to provide an optimum level of service.

Hi Franck,

Hope you find this email well! I would like to many thanks for your professional team Mariah and Lucy who provided a extreme professional service to us. Fast professional response and action on any issue and request. It is only less than six months from the date of agreement executed, and I can feel the confidence and love from Westside. If I need to provide Westside a score from 1 to 10, it is 9.5 of 10.

I am very proud to have Westside managing our building.

Keep up the good work!

Very unhappy with the service, keep giving the chance to improve and let down again and again. Can't get through on calls and emails unanswered. Try elsewhere for service.

Westside has provided good service when taking over from the management form the previous strata manager. We're looking forward for the good service to continue.

Terrible experienced, very rude customer service. We had issue ongoing flood when there is heavy rain last year they send someone to look the place where there was no more water. Since the last storm last Sunday we had water again in the garage contacted this person she said that magic pump is coming but seriously no one turn up for the last two days very unreliable. They don't even follow up instead I'm the one who seriously keep ringing them to followup. I'm also still waiting a phone call from the new manager name [name removed] since Monday about this building issue but with no response.

We still got water in our garage however we tried to scope the water out towards the drain.

I am a lawyer. I have worked with Franck Vigoroux and his team at Westside Management over the past few years to assist his strata owners with legal and debt recovery matters. Franck and his team always act with the utmost honesty and integrity and seek to find commercial and practical solutions to problems.

It is an absolute pleasure to deal with Franck and his team who are professional and possess a high degree of knowledge and expertise in strata management and the rights and entitlements of strata owners. I strongly recommended Westside Strata.

Its been 7 months since Rebekah has taken over our Strata management role and so far its going GREAT!!!
She is prompt and professional, We are very lucky to have her looking after our block of units.
Thank you Rebekah !!!

Rebekah is doing a great job at managing the 5 units in our complex, she manages all the issues professionally. Rebekah is prompt in her responses. She is patient and very efficient. She ensures, she keep us up-to-date when a request requires immediate attention. Rebekah remains calm and professional, and does her best to explain and resolve the situation no matter how difficult it is. Rebekah has done well to take on the challenging issues we face. I recommend Rebekah as a Strata Manager.

Excellent customer service and attending to any issues promptly and I am very happy to have them as our Strata Management as they do a fantastic job. Keep up the good work, Rebekah, I really appreciate, everything you do for us.

I am a new home buyer of a unit in a building managed by Kelli Nagle. I planned to replace the old carpet with floating floor board before moving in. I thought it might take me a long time to get it approved by the Strata Manager and Executive Committee. Thanks to Kelli, the communication between me, the strata manger and the EC was so efficient and effective and we got it approved within one week. Good job, Kelli, really appreciated your way of getting things done efficiently and professionally.

Kathy really cares about our property. Unlike other strata managers, she always responds to enquiries promptly (quite often less than half a day)!
If you want a first class strata manager, Kathy is the best fit.

I would like to personally thank Kelli Nagle who has been our Strata Manager for many years. Kelli has always been professional and punctual in her dealings with our committee. She is up to date in her knowledge and communicates this efficiently with us. Thanks Kelli for your hard work and dedication.

I am on the exec committee of our complex and have been dealing with Westside for almost 7 years. Bernadette has been by far the most efficient and organised manager I have dealt with over that period and has promptly and effectively managed all issues she has faced, from the routine to the more complicated matters. This has made my role a breeze. Many thanks.