Whelans took over our strata management in June this year under very difficult circumstances. They have been most professional in dealing with an extremely complex strata management situation. They have helped the new committee navigate it's way by dealing with current issues constructively rather than getting bogged down in previous problems.
Professional and responsive

Having dealt with a number of property management firms and found them somewhere between inadequate, and useless, it was a huge relief to find a company able to deal with difficult situations as well as routine matters.
They were able to "rescue" a strata scheme which had been led into debt by bad advice, set up a plan for getting it on a sound financial footing, meanwhile attending to all the usual duties (rent collection, contracts, disbursements) efficiently and pleasantly.
It has been rewarding to deal with them in a subsequent property where their expertise has meant all matters can be dealt with quickly and expertly.
Pleasant, helpful

Whelans have been managing our block at Rushcutters Bay for the past ten years and doing a great job. The key aspect that stands out for me is their integrity - they have never made excuses when something was not done as promised. Our Strata Manager & staff is professional in their approach and proactively manage issues. Whelans also has a supportive accounts team in place.
Their web based management tool enables effective and efficient follow up of issues

We inherited Whelan Property Group from the developers of our property. At first, i was hestitant to continue using their services. However, I have found our manager to be professional, co operative and efficient. [name removed] has be most helpful with our 2 home warranty insurance claims and now a stata body claim for a recent water leakage. For the record, i was raised in a strict neo calvanistic homelife where praise is only given for first place. [name removed] @ Whelans deserves a first place.

Whelan Property Group have been managing our Community Association for more than a year. Recently my own building decided to switch to Whelan due to (a) disappointment with our existing manager and (b) the excellent experience that I had had with them as a member of the Community Association Executive Committee. We have not been disappointed. They are extremely responsive and efficient, and eager to please. They have been proactive in helping us to find savings and better ways to do things. I cannot understand the poor reviews I see here from a few individuals!
reliable, efficient, responsive

After a lot of hype and a fair amount of expectation, we were terribly disappointed with this management team. Emails not responded to for days, or ever, issues left unattended. Very frustrating to have to constantly chase replies. So many issues to resolve with our block, and no follow up means that I'd not recommend them.

Bad continuity - actions left un-followed up consistently

We changed to them too when a new owner arrived on the scene and convinced the other owners to do so because the one before insisted that his renovations must be approved. 2 years later after disruption, dirt, inconvenience and noise he sold. They did nothing about our complaints and always took his side. We are looking around for another manager now and saw this review. Thought I would add our experiences.
Nothing at all
They are bias and not fair and take sides of owners who will keep them in the management.

Whelan stand out from the rest of the market. Whilst being big enough to give us the various services we require (online services, service level standards, etc) they are still 'boutique' and customer focused and will tailor their services to their buildings. Chris Whelan still remains contactable as well which is something I have found rare of licensees/managing directors in my time as an Executive Committee member.
Cost effective, high levels of service
Nothing yet!

I organised the selection of new strata mgr after being with Clisdell's (possibly the most disorganised and expensive strata company - avoid at all cost). We are a block of 6 and given our size, we would have been lost on most strata rolls. Chris Whelan came out, introduced himself and we have not looked back since. Tight set up, good mgmt - recommend !
prompt replies and good service;
little staff turnover
nothing really