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Wildfire Sports Online store
Fantastic customer service to match the products!
Hi Mitch,
I’d just like to say thank you so much for your great customer service.
My parcel arrived just in time before we packed the car and headed off to Rotorua for my very first 100miler.
I was able to use my new socks and that drink bottle which were absolutely perfect.
I finished my race in 27hrs40mins which not one blister or hotspot and less than 1kg difference in pre and post race weight so super happy.
Thank you, your service was very much appreciated!
Kind regards
Sandra
1 comment
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MishNorth Queensland, QLD
Excellent customer service!!
Just wanted to let you know how impressed I am with how quickly I received my order (Osprey Porter 30 Unisex backpack).
Amazing!!! I received my backpack within 1.5 days of placing the order!!!
Thank you!
Kind regards...Read more
Mish1 comment
Wildfire S.Wildfire Sports
Hi Mish, thanks for your lovely review! We hope you have lots of fun with your new Osprey Porter pack.
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Liz YoungSydney, NSW
Vibrams
Ordered online and shortly after realised I'd ordered the incorrect size. Called Wildfire the following morning and they were able to correct my order. I mentioned I was taking the Vibrams overseas to a friend and asked if I would receive my order within one week. They expressed posted them with no charge, I received my parcel the following day. Great service, great product. It's such gestures of kindness that make a huge difference. Thanks so much!
1 comment
Wildfire S.Wildfire Sports
Thank you for your kind review Liz, much appreciated!
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Find out how Wildfire Sports Online store compares to other Sports & Recreation Shops
Know better, choose better.
Misleading information and poor customer service
Purchased smallest size Aftershokz Trekz Titanium Mini Wireless Bone Conduction Headphones using the online measures and they were ridiculously large. Was charged $12 to receive them, $19.95 to return them plus $11 in post office charges. Call centre worker advised she was new and couldn't help and couldn't find her supervisor and suggested I call back another day. Not her fault but frustrating when I feel the online measurement information was inaccurate and therefore misleading, consequently costing me money in postage charges. Disappointing experience from an online store that came highly recommended.
1 comment
Wildfire S.Wildfire Sports
Hi Bryar, Thanks for your feedback, but I'm a bit confused to hear about your experience. Can you please contact us via email with more details about your purchase? We don't have any record of a purch... Read more
ase under this name, and we offer free return shipping, so I'm unclear on which 'postage charges' you are referring to. We haven't had any problems with Trekz Mini sizing being too large in the past, in fact we generally only recommend them to children and quite small adults, as the regular size Trekz fits most. Our sizing guide is direct from the manufacturer, so please let me know in that email who the headphones were for and what their head measurement is, as we can feed that back to the manufacturer in case changes need to be made. I will also speak with our returns staff members and make sure they are aware of how to leave messages for supervisors even if they are not available. I hope that helps, I look forward to hearing back from you with the order and receiver details so I can help further.Similar opinion? Write a review on ieatwords.com.au!
Muriel
- 2 reviews
Outstanding service
They responded promptly to my emails questions. They dispatched the item within two hours of my order. Item was received two days later (even though it was a normal delivery to regional Qld. ). Well done guys.
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RoryGreat Southern, WA
- 5 reviews
- 2 likes
Faultless
These guys were well priced but more importantly answered all of my questions, quickly.
After a few recent bad experiences with other online retailers Wildfire was a breath of fresh air.
Even though we live in rural WA the sleeping bag came seriously quick
I'd use them again, without hesitation.
Thanks
Fred
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JasonMelbourne
- Online store
- Verified customer
'Pay to have the faulty product returned to you or we'll dispose of it'
Initially all was good with this company. I purchased the Klymit Insulated Static V Lite Light Sleeping Mat online, arrived quickly and was excited to use it. On my first use of the mat over a 3 day hike it slowly slowly deflated each night leaving me on the ground with no other options. After the hike I immediately contacted Wildfire to advise of my issue as the mat couldn't be used, where I then sent the mat to them for assessment.
Here's where things didn't go so well.
They did some tests to the mat and deemed it wasn't faulty and aske...Read more
d me to pay $9.95 to have the item sent back, noting if it did leak again, then they would re-assess. I explained the mat did not stay inflated for 3 consecutive days on first use, and therefore was faulty and not fit for purpose and did not agree with their response. My only option at that point was to have the mat sent back to me where they requested I provide evidence that it was actually leaking overnight. I refused to pay for the faulty product to be returned to me for me to prove there was a leak. [name removed] then came back suggesting that it was "possible that while you were using the sleeping mat that you did not seal the valve correctly" which for a mat with a basic inflating system was surprising. I again requested to understand what options I had, and was told by [name removed] "Your options in this case are to pay the $9.95 reshipping fee to receive the mat back, or not to pay and we dispose of the mat." After this unacceptable response I advised would be lodging a formal complaint with Consumer Affairs.1 comment
Wildfire S.Wildfire Sports
Hi Jason,
Sorry to hear that you were not happy with our service.... Read more
We have discussed this at length, but I do wish to stress that we certainly did our best to resolve this for you, including testing your mat with weights, underwater and with detergent, followed by chasing the supplier for over a month during the holiday period, when we were not able to find evidence of a leak ourselves. I am very glad you have now received a replacement and I wish you many great hikes with it!Similar opinion? Write a review on ieatwords.com.au!
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Wildfire S.Wildfire Sports
Hi Sandra, Thank you very much for posting your lovely review, so glad the parcel reached you in time! Congratulations on your great race results too!