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ZEN Energy
- 2 reviews
- 1 like
After Sales Service - Poor
Their website says Talk to an Expert - which is fine but only for new customers seemingly. Already paid your money? then no-one can take your call - leave your name. Not good enough - they don't care about the installation once they have your money
Just touching base with you again to see if we can try and solve the issue you experienced. Please reach out to me if there is anything outstanding that you need help with.
Kind regards,...
Read more GlynnVery Happy
Excellent help in planning what I wanted - 7.44kW system across the east & west sections of my roof with battery storage.
Installed over a couple of days with no hassles - installers where excellent & got the panels up in the most visually pleasing configuration.
Very reliable equipment so far - has smashed my bills by at least 80%. Highly recommend ZEN as a company to deliver a quality product with good people involved
HI Anthony,
Thank you for taking the time to leave us a review. I'm really glad that we've been able to help you "smash" your energy bills! ...
Read more If there is anything else you think we might be able to help you with, please do not hesitate to contact us. Regards, Glynn J. Marketing Manager, ZEN EnergyGreat savings on power bills
We had a 6.6kw system installed on our newly built home earlier this year, having used Zen solar on our previous house. Again excellent service throughout the process. Great result with substantially reduced power bill through winter, anticipate with a full summer to be well in credit.
Hi Lorraine,
Reading this makes me very happy. To hear that you've now trusted our team with solar systems on two houses is amazing. Thank you! ...
Read more If you have seen a substantial drop over winter, I would agree with you and say summer will be a stella result. Thanks again, if there is anything else we can do for you, please do not hesitate in contacting us. Glynn J. Marketing Manager, ZEN Energy- 2 reviews
Quality counts
Installed 4.9KW System -accepted advice re Size, materials and setup. All proved to be excellent which which has delivered the results forecast by the Zen consultant. Installation was completed on time and the contractor provided worthwhile advice on care etc. After 17 months my total outlay for power is Nil in fact
in credit of $83.00
Hi David,
Thank you for taking the time to leave us this review. I'm very happy to hear that you're in credit with a near perfectly sized system. I will ensure I pass on your feedback to our team....
Read more If there is anything else we might be able to help you with, please do not hesitate to reach out. Glynn J. Marketing Manager, ZEN EnergyFind out how ZEN Energy compares to other Energy Providers
Know better, choose better.
excellent install
I had a solar and battery system installed by Zen energy back in June. Excellent communication and even better install quality. The process was a breeze even under COVID conditions.
G'day Craig. Thank you so much for taking the time to leave us a review. I'm so glad you've experienced the ZEN way. It was certainly a challenge for our team to adapt in the early days of COVID. I'm ...
Read morevery happy that the late nights from those in our operations team paid off and your experience was as seamless as we planned it to be. If there is anything else we can help you with, please do not hesitate in contacting the team.Great experience
Good advice choosing a great system. Has already reduced our energy bill to zero for a power hungry family of 5. It has increased our awareness of our power consumption and it’s impact
Hi Fran,
Thank you for taking the time to leave us a review....
Read more I’m very glad to hear that you’re experiencing the ZEN difference. I’m also very happy to hear that having a solar system has made you more aware of your energy usage. If we can help you with anything else, please do not hesitate to reach out. Glynn Jones Marketing ManagerUse our energy plans comparison tool
- 2 reviews
Quality
I have had two installations from Zen.
Process was simple and within timeframe quoted.
I have had my first system for 8-9 years and has never faltered, the second system replaced a cheap rubbish system. I replaced it with a ZEN system because of my dealings with them previously.
The panel installation was efficient and done well.
I have never had any issues with this company.
G’day Ron,
Thank you for taking the time to leave this review! ...
Read more I’m very glad to see you’ve experienced the ZEN difference that we strive for every day. Sounds like you might be ready for a battery in the future. If you want to get an idea of whether battery storage might be a good fit for your needs, shoot us an email or give us a call and a member of our team will look after you. Glynn Jones Marketing ManagerRelated Articles
Buy elsewhere. You have been warned.
I would never recommend this company to anyone. Rebadged and are unable to warranty their solar installations or not willing to. Cash payment instead of replacing panels is not warranty in my eyes. Neither is installing silver panel in place of black line acceptable.
- 3 reviews
- 2 likes
Not to be trusted
In 2012-13 we contracted ZEN and had their 3kW system installed (and solar hot water system too) and we were very happy with what we have got at that time. ZEN was more expensive than others - and it was not offering the best quality system components, but we liked how ZEN looks. Its installations were aesthetically superior (tidy, all black, with hidden brackets and black capped rail ends). The company and its representatives were well presented, and all the process miraculously smooth... In 2016 we wanted to upscale the system we had. We expe...
Read morected to get the components of the same quality/aesthetics, and the same service. We trusted the ZEN we knew and we did not ask the necessary questions... We ende up with 1.5kW "extension" - which was separated "industrial" style system. And we have got extraordinary extended installation delays. The job is still not completed 8 months late - we still do not have monitoring provided... The last time ZEN contacted us just before the Christmas 2016/17 time with apologies and promises. We naively paid them off and they ignored us since then... I think that ZEN doesn't exists anymore. All ZEN stores which existed in 2012 (in top locations across SA) desapeard and what is left is web/telephone based "business" which, in our experience, cannot be trusted... It seems that somebody purchased/uses ZEN brand name to sell what any electrician could sell to you. Which are ET Solar panels, Enphase Micro Inverters, and "standard" mounting system (if you ever get one installed)... Avoid ZEN. It might also be more likely that your "local electrician" will stay in business for long enough to provide warranty services when things start to deteriorate.Find out how ZEN Energy compares to other Energy Providers
Know better, choose better.
- 18 reviews
- 19 likes
Dont follow through
Recently, requested a quotation. Its too hard, as they do not want to visit our premises, unless we part with a substancial deposit first. No way, they are phone based, and simply do not provide any home service, to establish our needs. Hence, we will go elsewhere, where customer service matters.
Use our energy plans comparison tool
- 10 reviews
- 7 likes
This is the best investment I have ever made.
Somebody suggested I contact Zen for my solar requirements.I did and recieved excellent communication and advise on what products would be suitable for my situation. I more or less told them what I wanted and they fine tuned it.They did not try to sell me something I did not want.
Quality of components and instalation. No visible wires (unlike other brands of solar I have seen). After sales advice availabe, although not required by me. No more electricity bills. Just awsome.
A little more expensive than other brands, but you get what you pay for - so worth it.
Questions & Answers
Please advice on the following, "Switch for Solar" at Concessions and Support Services Session:
1) Cost to install a 6.6kw 18 panels?
2) Can you send us an Information Pack, pertaining to cost savings, rebate and product info.
3) My address is 3A Laver St, Hectorville, SA 5073
4) Is the warranty local in Adelaide?
Hi Bob,
I believe you have no spoken to a our Switch for Solar program manager Saket. If you need anything else, please don't hesitate to reach out.
Cheers,
Glynn J.
Get an answer from our members and ZEN Energy representatives
Details
Category | Online Shops, Energy Providers, Solar Panel Installers and Solar Retailers |
---|---|
Offers Free Standard Shipping | No |
Services Provided | Electricity |
Services Provided | Electricity Retailer, Installer and Solar Product Retailer |
Clean Energy Council Member | No |
Clean Energy Council Recognition | Approved Retailer |
Solar Connection Type | Grid-Connected and Hybrid |
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Good afternoon, thank you for taking the time to provide this feedback. I would love to try and address what ever the issue is that has led you to have this experience. We most certainly care about th...
Read moree quality of our installations, and if there has been an issue, we would most certainly like to try and sort it. Are you able to email me with some more information so I can look into it for you? [email protected]