Installed Solar through Origin and instructed by them that it was reconfigured and active in March. Received massive bill in May and on contacting them was told that they have no record of reconfiguring meter and therefore have been stealing energy and charging client for generating their own electricity for past 2 months!! Refusing even now to give written proof of reconfiguration.

I received several letters from this company claimed that they supplied electricity to my home address. They asked me to set up an account with them otherwise will disconnect the electricity. I thought it was just an aggressive way to advertise until I found that my electricity with another supplier was cancelled. I never cancel my electricity. I wonder what's going on here. Is it possible that this company cancelled my electricity service on my behalf

This is barely an Australian company they run all their operations off-shore in another country, where they could be supporting Australians with more jobs. They are very difficult to deal with, they don't care, they are un-Australian and they are have no real customer centricity. They are only a dominant company due to their size. But this company will eventually be hurt by emerging customer driven Australian company's that have values and want do the right thing by people. Dont use Origin, use anyone else bar them, they are disgusting to deal with and dont care.

Been with Origin for electricity for years now. I called them a few days ago to get a better deal, which they provided me and mentioned that was the best deal they can do and I renewed my contract with them.

Started doing my own research and signed up with Clickenergy a day later as they had a better rates.

Origin calls me a day later only to give me a better deal then clickenegry and credit to keep me their Customer. Happy and frustrated at the same as why they couldn’t give me the same deal couple of days before that when I called them.

So if you are trying to get better deal from Origin, try this way. Giving two stars as Origin could have giving me the same deal on my first call rather me wasting my time.

I do find it frustrating that they are outsourcing call centre jobs when many young AUSTRALIANS are struggling to find employment. Also electricity is another reason people struggle to save any money. And they treat you like a peasant criminal when you struggle to pay it when they have become thieves charging exorbitant prices. Stop over charging. Cannot believe the government sold it off. No more privatising!

Origin were supposed to switch us over from Optus to Origin Broadband last week. We were told it would take place overnight so as to minimise service disruption. They actually disconnected us from Optus Friday night at 7pm (after Customer Service had closed of course) and don’t intend to connect us to Origin until at least Monday. This is absolutely stupid decision making on the part of Origin. They should have left us connected to Optus until they could guarantee re-connection on their side. Leaving us without internet for the entire weekend while we are all working from home due to Covid-19! What the hell were they thinking!?

I have had the misfortune of using Origin on and off for many years. Unfortunately some apartments with metered LPG use them for supply and you don't get to pick who you want. I've lost count of the times they have overcharged me, double invoiced me, not sent me invoices at all only to find out I have an overdue account that I knew nothing about. Strangely they always manage to overcharge me never under charge!!! At one time I got to pick my own supplier and went with Elgas and not a single problem for a whole year. After moving recently, I have unfortunately been forced back to using Origin again and after only two weeks the problems have started again already!!

The sales person told me they could support things I found out later they couldn’t . This is of course after they had my money. Constant drop outs and routing issues. They don’t support things an ISP should support like getting a basic static IP address. Pages won’t load reliable for days with no fix.

I saw a post on here from Origin about estimated readings. The post said that estimated readings would be based on the same period for last year. This just is not true. Mine was doubled. I am only going to pay what I owe anyhow.

Its been 4 months since signing up and two meter reads have passed. My account is still being setup and 'confirming date of my meter read'. The call center can not give a ETA just tell me to call back and check again. I have a smart meter, so what meter read?. Is Origin the next One.Tel?

Was going through an electricity bill and was charged 800 KWHs more than the previous year for the same time period. (jan to april 2022 compared to the same time in 2020). When questioned about the difference the operate provided every excuse under sun not to answer the question. Oh im not qualified look at your usage, youll need to call back to speak to a member of our solar team. When I mentioned I had a background in electrical the phone was "magically disconnected" DO NOT USE ORIGIN. THEY WILL RIP YOU OFF!!!!!!!!

I am very upset and mad at origin energy. It has been nearly a month since I have asked for my money bank due to your fault of double charging me. I have been calling mutiple times about this and all I get is it will be in your account in 5 days. No. Nothing came back 5 days its nearly 26 days. I want my money back! I will be looking to change elsewhere that is reliable.

If I can I would give them no stars..
In less than a year, I have had 4 off-peak hot water meters replaced i never asked them to have the smart meters put on in the first place they just came out and did it I find origin like to take your money but do not care if you have hot water when we need it And no one knows how to fix the problem all they say is they are made in china

The service levels are pathetic. Been 30 days since I'm trying to get in touch. Everyone understands the unprecedented Covid situation and unable to have a bcp shows how poorly the company is prepared for these kinds of situation.

Don't get me wrong bcp should be 48 hrs, but ok given the worse situation 2 weeks should have been more than enough.

Moved to a different provider now, who has service centres in australia.

Origin Broadband is the worst internet service provider I have ever come across with my life.
They lured me into buying their broadband services and internet never worked, Their technical support seemed to be of no use at all. I am not saying this out of ignorance because I am software engineer myself.
They couldn't get my internet working so I had to switch back to my old service provider(Aussie Broadband). On subscribing to which my internet got working within 2 hours(That too on a holiday)

Please stay away from Origin Broadband.