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Zodiac MX8 Questions & Answers (page 3 of 9)
167 questions from our users
Marthaasked
Can I leave the MX8 inside the pool for a week and run it every day for a couple of hours?
1 answer
Customer C.Zodiac
Hi, You can leave your Cleaner in the Pool for a week. It is not recommended long term. The running time/s are dependent on when your Pump is on. Thanks.
Allan Masked
My MX8 is coming out of the water too often and too high. Should I increase or decrease suction?
No answers
Steveasked
I live in a warm tropical climate and have a chlorine pool. Should i leave the MX8 Elite in the pool all the time or remove it for a few days per week?
1 answer
Customer C.Zodiac
HI Steve, It is recommended that you remove the Cleaner between cleaning cycle and rinse when possible. If you do need to leave it in the water whilst on Holidays, this is okay. You just need to keep the water chem on track. thanks.
Bu NajeeBasked
How can i pair it? The device is not showing in my phone.
1 answer
Customer C.Zodiac
Hi. The MX8 is not a Robotic Cleaner, you would not be able to pair this on your Phone. Thanks.
Rich Richasked
Hi
my mx8 after a few minutes will keeps flip over and wont clean anymore. What can I do with this problem?
5 answers
email them at................. [email protected] I have had problems with mine but not that
HI,
I'm no expert but with mine I finally bit the bullet and bought one of the repair service kits for 129.00. I think they are cheaper on Amazon. It has a replacement gearbox as we'll as treads etc. Once I put it on my unit actually started working properly for the first time in ages. When I was pulling it apart I did find that the spindle on the side gear wheels had lost the retaining clip which may have been causing some of the problems. Hope that helps.
Thank you, Much appreciated
Montleasked
Hi, I have replaced all the internals and the tracks on my Mx8 and it keeps dislodging one of the tracks and chewing out the teeth, leading to me replacing the track and it doing it again. How can I solve this please?
1 answer
Customer C.Zodiac
Hi Montle, Sorry for the delay in getting back to you. May I ask if you have called our Customer Care Team? Thanks.
Billasked
my MX8 runs for a couple of minutes then stops after 4 or 5 minutes it runs for awhile then stops any suggestions?
2 answers
So many of us are experiencing various faults. After 4 to 5 minutes running time have the tracks come off?. This will stop it. The MX8 is guaranteed for 2 yrs. Email them ........... [email protected]
Customer C.Zodiac
Hi Bill. Please call or email us. Our number is 1300 763 021, Thanks!
Brian Aasked
I have an mx8 that's about 3 years old and it was freezing up after running a few minutes. I could manually move the scrubbers and it would start running again but would soon freeze. I've replaced every part I can think to replace both A & B Drive Motors the engine as well as the two scrubbers and the two drive shafts. It still runs for about 10 minutes and then starts freezing up. What else do I need to be looking at?
2 answers
Customer C.Zodiac
Hi Brian, Please give us a call. Let the Customer Care team know we asked to call. We can go through this with you. 1300 763 021. Thanks!
Did you ever figure this out? Mine is doing the same thing
Rameshasked
Hello, My MX8 goes up the side and then when it reaches the top, it flips over. I thing it is coming out of the water too much, what can I do?
1 answer
Customer C.Zodiac
Hi Ramesh. May we ask if you have checked the suction level? Thanks.
Williamasked
My Zodiac pool cleaner does a pretty good job but many times it ends up in the deep end fairly fast and gets stuck on the bottom drain unable to move. Any ideas?
1 answer
Customer C.Zodiac
Hi William, May I please ask where the suction lines are facing? Thanks.
Jayasked
I have a brand new MX8 Elite. It has plenty of suction but won’t climb. It moves around the pool and does well. However, it slips on the walls. I removed the two scrubber pieces on each of the sides and now it climbs perfectly to the waterline.
The problem is definitely with the scrubber pieces. Do they wear themselves a bit and then the MX8 Elite will climb with them attached? Seems odd that the scrubbers hinder the ability to climb. Will Zodiac send a pair of replacement scrubbers? Yesterday I put them back on and it started climbing. It worked fine. However, I came back today and it would not climb until i removed the scrubber pieces and again it started to climb.
I have had the machine just two days.
3 answers
Customer C.Zodiac
Hi Jay, May I ask where you are located? Thanks.
We have all had enough. I am putting my tracks back on twice a day. There must be a design fault somewhere. Their email is [email protected]
Scan in the original receipt and send with the email. I have been offered new tracks but that is not good enough. There is a 2 year guarantee & I want a full replacement. They are not cheap. Evelyn - Pinjarra WA
I removed the four small scrubbers and now it climbs like a champ. I also regularly open the top and spin the tracks. Little pieces of shrubs or plants will reduce its suction.
I don’t care about the scrubbers. It just seems silly to have paid extra for them.
Debbieasked
Hi over the past week, my zodiac mx8 track keep coming off the wheels multiple times a day. It is only happening on one side of the unit. Is there a reason for this? I have had the mx8 for a little under a year.
2 answers
Hi Debbie. That is how they are - useless. Mine sometimes comes off both sides. I am 80 years old and find it quite difficult putting them back on. I just don't know what to do..
They are expensive too. We will have to get onto Zodiac themselves. Enough of us are complaining. Evelyn.
Mine too Debbie as I have said before. There is a 2 year guarantee. I am going to email them [email protected]
You will have to scan in the original receipt and send it with the email. There must be a design fault somewhere. I have been offered new tracks but that is not the answer.
Micheleasked
How can I remove algae from the bottom of my MX8 Elite? I notice algae in hard to reach places on the bottom of the machine. I’m concerned I won’t be able to completely remove all the algae. Can the MX8 be soaked in equal parts of bleach and water?
1 answer
Customer C.Zodiac
Hi Michele, May I ask where you are located?
Jerryasked
Why does my zodiac mx8 pool cleaner pop out off the suction in the skimmer basket when pool turns off? Runs great all day until the pool turns off. Then it comes out of the suction part of the skimmer. I have to keep putting it back in every day.
Thank you
1 answer
Most likely you have an air leak before the pump causing back pressure to build up. Once the pump shuts down it blows the hose off.
Lindaasked
Hi have a brand new mx8. Works for about 20 seconds then stops. Also stops when reaches the sides of the pool. Everything should be okay just isn’t am in Spain any ideas?
1 answer
Customer C.Zodiac
Hi, Please find the details for our Spanish Office -
PAIN - Granollers
Zodiac Pool Iberica - Poligono Industrial Palou Nord, Carrer de Mollet 15, 08401 Granollers, Barcelona, SPAIN
Main: +34 938 794 752
Lyndonasked
Am I able to make an adjustment on the MX8 so the track does not keep slipping?
1 answer
Customer C.Zodiac
Hi, sorry for the delay, May i ask how old your Cleaner is? Have you used a Tune Up kit? Thanks.
Neilsen Dasked
Hello, I have a Brand New MX8, I have been changing the pool flow in every possible way but I haven't been able to make it move, I have had luck like 3 times and it cleans for 1 minute and then doesn't move at all anymore, please any help would appreciate.
Thank you!
2 answers
Check suction pressure at hose and check for leaves in unit
Customer C.Zodiac
Hi, May I ask what your suction level is? You can also check the PH of the water chemistry. If there is a high reading you might not be able to get traction. Please call us on 1300 763 021 if you require further help, Thanks.
Anna Fasked
why does my MX8 elite pool cleaner only cleans at the deep part of the pool and not the shallow part?
2 answers
Mine cleans entire pool including walls
Customer C.Zodiac
Hi Anna, Please contact the US Office for help with your MX8 Elite, this is an Australian website. Thanks.
Karenasked
I have a MX8 that is 4 years old and the piece on top of the unit broke but I ordered the replacement piece. The part, the flo regulator valve has has an internal spring unlike my old part. Now my MX8 will not climb the walls, I have tried adjust the part in the skimmer but it doesn't make a difference, the highest pressure we can get is 2.5 which isn't enough.
The only thing that changed was this new flo regulator valve, we had no problems getting the pressure with the original part.
Help!! I don't want to have to purchase a new MX8, can I get the old part?
1 answer
Customer C.Zodiac
Hi Karen, Please give us a call on 1300 763 021. Please make mention we asked you to call from Product Review. We can assist you from there. Thanks.
Billasked
My MX8 gets stuck at the drain cover. Cover is of the latest legal type. This happens often. Can someone advise me? Bill, Cape Coral Fla
3 answers
One of the two I bought did this. It would get stuck on top and/or just spin. I increased the suction, decreased the suction, neither worked for me. Just another reason I went with another brand, haven't had any issues since.
You appear to have solved the problem by buying another brand. Not knowing details of your drain cover I am unable to advise on the problem.
Customer C.Zodiac
Hi, Please direct your question to the US version of this review site. We are based in Australia and the information may differ, Thanks.
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