I would like to cancel a claim and have tried 5 times and waited on hold for over 1hr on 3 of those 5 occasions but I cannot get through

My brother put a claim for first time with AAMI for first time. Due to his disability I help him, his roof collapsed as water got in from broken tiles. When I rang the consultant wanted me to pay access before builder even looked at job. They said builder will call in 24 hours to make it safe. Day 4 noone called. Water leaking in brothers. Lounge room. So since their builder didn't contact me. I got my own builder to make it safe for my brother. Now AAMI are giving me a hard time to process my claim cause I picked my own builder. Disgraceful service. Still waiting for their reply to get approval for roof to be repaired.

I have just renewed my policy to my regret. I need to speak to an actual person and I have been put on hold for one hour. My premium has gone up and up and the service has gone down .I am not a happy client....

AAMI were fantastic when making a claim on our contents policy after the recent bushfires.

They were quick to assess, approve and pay all in 1 to 2 weeks once the claim was submitted.

I have 3 home building insurance policies and car insurance policy with landlord policies attached to 2 of them yet they are avoiding honouring my insurance as torn carpet is not impact apparently it must be magic then..

Unlucky due to a disputed claim over 3 months to have our home roof totally repaired instead of half of it.
The end outcome over 3 months of this disputed claim eventually came to an agreed settlement with acknowledgement they were at fault for not evaluating our claim correctly in the first place.
So unlucky to be with AAMI !!!!!

What a nightmare. I sold a property which was part of a two property strata title. What should’ve been a simple change of bank accounts ended up taking 8 phone calls

As I do each year I tested the water for home and contents insurance. I am currently insured with RACV. AAMI were much cheaper on an annual basis but as I pay by the month I was surprised to see that the difference in monthly premium was a mere 5 cents. This was because RACV charged an effective interest rate of 4.5% to pay by the month while AAMI was charging 16.6%. As a consequence I stayed with RACV. AAMI wanted an extra 2 months worth of premiums to pay by the month. I do not know how they can justify that

I claim the rangehood and cooktop renew from AAMI. They requested technician attend my house to measure the rangehood space twice! When they come to install the items, only one person came, and told me they are not fitted. They cannot do anything. And AAMI's case manager hung up my phone. AAMI is very very unefficient. I already wait two months for this.

Tried to charge for insurance after paying already. This isnt the first time these thieves have tried this on. Beware. You would think this 2 bit company could tell when people have paid. Take your money, leach some more.

December 1st 2022 Update: Paid for insurance online. They want a double payment. Thieves

Paid for insurance online. They want a double payment. Said they didn't receive. Received an email. I said i need a phone call due to fraud emails. They said bad luck. So they have a stolen $ 1000 for no product. Sham

Been with aami for my various properties insurance, they used to be GOOD! now not so much. Have had a $2000 necklace insured with them for 7+ years now, sadly this has been misplaced, i gave them all images of it, but had no receipt as its 10 years old now, they basically were willing to pay for not even half of what its valued, but they were happy to take the extra premium off me to cover for this....Shop else where, im seeing a lot of other bad reviews now for AAMI maybe its changed of ownership, back in the day they were non greedy, cheapest and best around now not so much....now time for me to move my insurance elsewhere and never return!!

Lodged a building and contents claim due to storm damage. Trades that are sent have poor workmanship/careless in their work and need to be sent back multiple times to rectify the problem.

13 Month since accident and they choose to settle with a 1/3 of actual provided as a fair settlement by Lawyer. Yet AAMI won't provide dignity. Quick to advertise, promote irresponsible in a fair settlement.

Very disappointed. We have been insured with AAMI House and Contents for many many years. First claim ever and it was rejected. No attempt to keep our business, so I'm assuming this is their business model, take your money for years then when someone claims, reject it and send them elsewhere whilst keeping the thousands of dollars paid in premiums. Claim was for carpet damage.