SandraAU
- 14 reviews
Great service and price
Moving from Brisbane to Bundaberg was stressful enough and dealing with Michael from Abel Truck Hire made the move seem seamless and almost like an adventure hiring the truck! Michael was clear and approachable and very knowledgeable. He could even give us tips about the roads in Bundaberg. If it wasn't for this young man being such a pleasure to deal with, my husband and I would have felt it a chore to do our own moving. We look forward to hiring the truck again because of his attitude and experience in customer service.
Similar opinion? Write a review on ieatwords.com.au!
Easy to drive with reasonable price
Truck is easy to drive I'm driving it the first time and doing fine. Steve explains well on what to doing you are driving the truck for the first time. He takes good care of his customers. I recommend Abel if you moving the unit by yourself. The price is reasonable.
Similar opinion? Write a review on ieatwords.com.au!
ApSQueensland
- 2 reviews
- Verified customer
Great service
We had a fantastic seamless experience with Abel Rentals Greenslopes. We were assisted by Michael, who was informative and was pleasant to deal with. We would use Abel again for our moving needs.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Abel compares to other Car Hire Services
Know better, choose better.
Ton S.
- 5 reviews
Worst customer service
I used to rent a car from this rental company a while ago and not so happy with the customer service at all. The staff are not friendly and acting like they are doing me a favor when the reality is I am the one who is giving them business.
Similar opinion? Write a review on ieatwords.com.au!
AshenSouth East Queensland, QLD
Stay away - don't even consider using this company
!!Avoid this company like the plague!!
-$850+ for a 24 hour rental is not good enough
-six weeks so far and no returned contact is not good enough
-your deception, fraudulence and corruption is not good enough
I would give a 0/5 star rating if I could! At the beginning of July, my MIL picked up a truck at 4pm for a 24 hour hire at so you would assume that she would be able to have use of it up 4pm the following day, as she had paid for 24 hours. Wrong. AFTER paying, she was notified by the man at reception that she would have to bring it ba...Read more
ck at 11am the following day as they close at 12. Disgruntled, she was shown around the truck by a different man who told her that she doesn't have to bring it back by 11am, and that she can return it at 4 if she parked it on the road outside the yard and proceeded to show her where the key return box is located. By 11am the next day, we were getting calls enquiring the whereabouts of the truck. We came to an agreement where we would not incurr any extra charges or fees as we were not at fault as we only followed employee instruction. Three days later, my credit card was charged the full amount for a second time and we also noticed our deposit refund had exceeded the expected wait time. In regards to the deposit, we were informed that the money is in the bank's hands and is out of their control. When I called my bank to query it, to my surprise, ABEL had claimed the deposit for themselves! They have given us no notice or reasoning for this as no misconduct nor damage was done to the vehicle. The deposit and double charge are currently being investigated by the bank. As for the double charge, we have been promised time and time again on the countless phonecalls we have made to them over the past six weeks that admin or the owner would contact us to resolve the issue but they have made ZERO contact with us. We are now working with the Fair Trade Ombudsman and looking into opening a case with QCAT. Anyone who has had a similar experience with this company is encouraged to do the same. Looks like they are going down the pan and are doing all in their efforts to take every dollar that comes close to their hands.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Jess H.South East Queensland, QLD
Excellent Service, Easy Self Mover
The customer service was great. Have rented here a few times now and each time i have never had an issue. Very clear Terms and Conditions and a lot of info provided on collection. Photos definitely made a difference.
Would Highly recommend and come back again.
Similar opinion? Write a review on ieatwords.com.au!
Grace KSouth East Queensland, QLD
Highly recommend
Had a great experience with Abel truck hire when moving house. The staff were friendly and helpful, and the service is very well priced ! The bond is pricey but that’s to be expected and I recieved all my bond back. Thanks to the staff of Abel truck hire!
Similar opinion? Write a review on ieatwords.com.au!
VikkyBrisbane
- 3 reviews
- 2 likes
Check the fuel tank, not the dashboard fuel pointer before getting the vehicle.
Vehicle was in relatively good condition. Reception staff was good at Greenslopes office, but the vehicle delivery guy's language(tone) was bit commanding. It looks like he is threatening instead of explaining about how to use the vehicle. I know it's hot summer but he needs to be calm down little bit. He told me i should return the vehicle with full tank of fuel as it's full on the delivery. He just showed me the vehicle dashboard where it shows the tank was full. In reality, the tank had few liters less fuel ( i believe 5 Litres less) and t...Read more
he dashboard pointer won't show that difference. He explained how to fill the fuel to full tank when I return the vehicle. Also he told me (in the same threatening tone) that if the tank is not full on return, they are going to charge me $5 per liter for the fuel that is 3 times more than ongoing rate as they have to go to fuel station to fill it. I used the vehicle 60 km only and i had to pour in 10 liters of fuel to fill up the complete tank at the point when it started pouring out of the tank. On return, When I asked about the mileage of the vehicle I hired, this delivery guy told me that the mileage of the vehicle is around 18km/ltr (It's 25km/ltr on paper by vehicle manufacturing company). That means i had to fill at the max only 5 liters of the fuel but I ended up filling 10 liters. When asked about this, this commanding guy just went shut and spoke no word. I also gave him the receipt from the fuel station which was of just 10 minutes before the return. In this whole matter, money is not important as i didn't pay more than $10 extra for the fuel. The important thing was how to deal with customer and honesty on what you say to customers. I understand that some guys have naturally got such kind of commanding tone while they speak but you know, the customer always comes first and needs to be dealt with patience and care to avoid getting reviews here.Similar opinion? Write a review on ieatwords.com.au!
citizenlazeAustralia
- 2 reviews
Good service, would use again
We hired a 3 tonne truck from Abel using online website for 24hrs to move house. Really glad we did that (instead of a ute), it was just right for what we needed for 3bed home with relatives helping us pack and move. Will be using same service when we shift again.
Highly recommend getting the moving blankets too like we did. Stopped boxes and furniture sliding around everywhere, not just protecting them from scratches. It also meant we could load furniture close together or nestle inside each other, which we couldn't do without the bla...Read more
nkets. My only suggestions for improvement would be when booking online if Abel could: - allow being able to hire more than 10 moving blankets (its a drop-down selection of 1 to 10 blankets only), and - showing the opening hours on the email receipt and make mention whether you need to come a bit earlier than that to do the paperwork - we booked it at 12pm on saturday which is exactly when they close on saturday - if we had not turned up slightly early, it would have been closed and we would have been stuck.Similar opinion? Write a review on ieatwords.com.au!
Find out how Abel compares to other Car Hire Services
Know better, choose better.
- Verified customer
Great experience
This week i booked online to hired a truck from Able Greenslopes for the purpose of moving house.the online booking was very clear and easy to do.upon arrival i met Craig and Jayden who were very friendly and made my experience hiring a truck easy.this was my 2nd time ive hired a truck from Able and on both occasions they made it quite clear on the conditions. They encouraged me to take photos of the truck before i left for my piece of mind.Craig was very clear about how things work on the truck before i left.i was informed tolls and how to pay...Read more
and also payed the extra $37 for an extra 100km as the first 100km is free but i new i be doing around 150km for piece of mind..i also recommend paying that little bit more for insurance also for piece of mind..after reading the review's i found people had a bad experience but if follow all the clear conditions you wont have a problem. Craig and Jayden made my experience a pleasure and would highly recommend Able Greenslopes.Similar opinion? Write a review on ieatwords.com.au!
Jay RBrisbane
- Verified customer
Fraud and lies caught out
Claim minor damage and refused to give itemized information of the costs and tried to keep the full 500$ deposit. Repeatedly told they don't supply or have to. HAD to approach the ACCC for help and then they quickly same day refunded me when i threatened to go to a lawyer. Dodgy dodgy dodgy. Happy to share the 18 emails i had to have as there in person and phone conversations were complete lies and deceit. Avoid them at all costs
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Total rip off, hidden charges, terrible customer service
Staff callled [name removed] met me with anger and humiliation for being one hour and 2 minutes late and complaining too much in front of my wife. We were shocked how bad he talked to us with loud tone. I even called him earlier and told him I’m going to be late. He claimed they he talked to me on the phone and I replied that I’m coming, but this conversation never happened.
On my previous truck hire I was charged $55 for going through toll road and most of that money is “administration fees”.
On my last truck hire They charged me $110 for being one hour late.
I told them I’m you client and have hired trucks multiple times but they didn’t care.
I definitely don’t recommend them to anyone unless you want to waste your money.
Similar opinion? Write a review on ieatwords.com.au!
ReggieBrisbane
Worst rental company
Absoloute worst rental company I've ever deal with. Unpleasant staff who never got back to me, and never provided documentation for outcome after minor damage was done to side bumper rail. Tried to charge me for extra kilometers when proof of fuel receipt showed the truck only needed $10 to refuel.
Wouldn't trust them ever again, they will try to get extra money from you any way they can.
Similar opinion? Write a review on ieatwords.com.au!
Customer service
On Saturday, I returned a vehicle back to the Greenslopes Abel hire centre, however I was rudely advised I was early and the office wasn't open until 7:30am. It was 7:10am and according to the Abel online website and the open and close advertising outside the office the premises open at 7am. I therefore went back into the office to point out politely that on their door is notes they open at 7am and I was just popping the car back. Again, rudely and inappropriately I was told by a lady (who wasn't in a uniform like the other staff members) that ...Read more
the signs were wrong. I'll also add she rolled her eyes, looked me up and down and then stared at me until I left the office. At 7:30 the gates were fully open where 4 people turned up to collect vehicles, I waited in line until a nice staff members said I could just leave the keys with him and he would email me a receipt. To date I have not received a receipt via email. I was aware I would be charged extra for the kms I did, but unsure exactly what my extra kms were HOWEVER Abel have been quick to charge me $19.00!!! I am very appalled at how I was spoken to especially because if the lady was the manager of the store only poor customer service and inappropriate behaviour was demonstrated. A simple, sorry we are still closed the signs are incorrect but we will be with you as soon as possible would have been fine! I still await the email detailing what the additional charge was for! I would suggest you update your signs and website to reflect correct informaion. I note from online reviews Abel has previously been charged for misleading information.Similar opinion? Write a review on ieatwords.com.au!
Scams
Please do yourself a favor dont even think about renting from them. They are three Biggers scams on terms and conditions they will charge $110 more after dropping the truck/car back taken from your credit card without notice or even says why no body will even bother to explain. Please don't go thought my experience it's not about the money but the felling of been ripped off
Similar opinion? Write a review on ieatwords.com.au!
Find out how Abel compares to other Car Hire Services
Know better, choose better.
lynne
- 4 reviews
great service cheap price car very clean and cheap to run
the first time i booked a car was by phone then 2nd time online very easy and cheaper i had a problem with booking times so i rang greenslopes and they were so helpful nothing was a problem when i arrived to pick up the car staff were very friendly and explained everything took photos of car and explained what happens when i returned it the car was clean and no smells thank you for excellent service will hire again from your greenslopes branch
Similar opinion? Write a review on ieatwords.com.au!
This time they've outdone themselves - What a Conn
Legitimately, I am presently in a position to have the police make a charge against Able (or I guess more correctly, it's owner for this, but don't need the hassle, so waiting to decide how to progress).
As I have booked many vehicles through Able since the early 90's, (traveling for work I often needed a rental car, plus equipment transport to & from properties I owned required semi-regular truck hire), I became quite aware of some of Abe's quite creative & questionable profit-making techniques and also learnt of the owner's antics, through...Read more
Similar opinion? Write a review on ieatwords.com.au!
Able to Rip you off... go to a more professional business this one is terrible.
Able rent a Rip off - Do you think they care not likely 50 terrible reviews to a few of there own reviews... says it all.
Pick up early cannot drop off at the same day after 12 get in early the next day...30mins.
As soon as you walk in time to return is listed even if it takes 35 mins to do the paper work and check the truck.
Similar opinion? Write a review on ieatwords.com.au!
A honest Boss!!!
I hired a truck recently and didn't see that the front light was broken. Although I didn't hit or touched anything I was worried how much this would cost me on return. The staff didn't put it on their record and they were ready to give me a hefty bill, but the boss told the staff that the light was damaged from the day before, phew, for his honesty. I know it's hard for the staff to believe, but many people are trustworthy. Cheers to the boss.
Merry Xmas
Similar opinion? Write a review on ieatwords.com.au!
Buyer Beware for Abel Truck Hire!
The old adage "Buyer Beware" is definitely never to be underestimated or ignored with this Business. I have used this hire business a few times in the past with no issues reported, however the last time in October 2016 will definitely be the last time. As with other reviews posted, I was met with hidden costs including a late fee of $87 although I left the truck at the depot on the same day as pick up. It was closed on arrival at 3:10pm so I decided to leave the vehicle on the side street (closing time on a saturday is 3:00pm). I was late by 1...Read more
and half hours in returning the keys at 12:00 pm the following day. They advised that they would a charge a late fee given that I had not returned the keys within the 24 hours. I stated that they would have a second pair of keys on site in order to undertake their necessary inspections, but was told that they only had one pair for the vehicle. I treated this with scepticism given that all vehicles have 2 sets of keys regardless of type. This is obviously a throw away lie that they use in their manual of tricks from Head Office. I was also told that they tried to call me and my next of kin to advise that I was late but this was done before I called them to ask what time they closed on sunday morning at 10:30 am. For what would be a low cost offering advertised on the net for a 3 tonne truck I was charged in total $320 for the day. In summary, No Goodwill therefore No Repeat Business!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions yet.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.