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Reviews

1.9

78 reviews
5
(12)
4
(6)
3
(1)
2
(0)
1
(59)
  • Value for Money
    3.7 (6)
  • Transparency
    3.7 (6)
  • Customer Service
    3.5 (6)
  • Booking Process
    4.3 (7)
  • Vehicle Condition
    4.3 (7)
  • Received Booked Vehicle
    • Yes (6)
    • No, I received a worse vehicle (1)
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Sandra

SandraAU

  • 14 reviews

Great service and price

published

Moving from Brisbane to Bundaberg was stressful enough and dealing with Michael from Abel Truck Hire made the move seem seamless and almost like an adventure hiring the truck! Michael was clear and approachable and very knowledgeable. He could even give us tips about the roads in Bundaberg. If it wasn't for this young man being such a pleasure to deal with, my husband and I would have felt it a chore to do our own moving. We look forward to hiring the truck again because of his attitude and experience in customer service.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Easy to drive with reasonable price

published

Truck is easy to drive I'm driving it the first time and doing fine. Steve explains well on what to doing you are driving the truck for the first time. He takes good care of his customers. I recommend Abel if you moving the unit by yourself. The price is reasonable.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
ApS

ApSQueensland

  • 2 reviews
  • Verified customer

Great service

published

We had a fantastic seamless experience with Abel Rentals Greenslopes. We were assisted by Michael, who was informative and was pleasant to deal with. We would use Abel again for our moving needs.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
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Ton S.

Ton S.

  • 5 reviews

Worst customer service

published

I used to rent a car from this rental company a while ago and not so happy with the customer service at all. The staff are not friendly and acting like they are doing me a favor when the reality is I am the one who is giving them business.



Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Ashen

AshenSouth East Queensland, QLD

Stay away - don't even consider using this company

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeIsuzu Pantech
Received Booked Vehicle Yes
See all answers

The reviewer stated that an incentive was offered for this review

Jess H.

Jess H.South East Queensland, QLD

Excellent Service, Easy Self Mover

published

The customer service was great. Have rented here a few times now and each time i have never had an issue. Very clear Terms and Conditions and a lot of info provided on collection. Photos definitely made a difference.
Would Highly recommend and come back again.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeIsuzu NPR 200
Received Booked Vehicle Yes
See all answers
Grace K

Grace KSouth East Queensland, QLD

Highly recommend

published

Had a great experience with Abel truck hire when moving house. The staff were friendly and helpful, and the service is very well priced ! The bond is pricey but that’s to be expected and I recieved all my bond back. Thanks to the staff of Abel truck hire!

Booking Process
Vehicle Condition
Received Booked Vehicle Yes
Vikky

VikkyBrisbane

  • 3 reviews
  • 2 likes

Check the fuel tank, not the dashboard fuel pointer before getting the vehicle.

published
citizenlaze

citizenlazeAustralia

  • 2 reviews

Good service, would use again

published
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  • Verified customer

Great experience

published
Jay R

Jay RBrisbane

  • Verified customer

Fraud and lies caught out

published

Claim minor damage and refused to give itemized information of the costs and tried to keep the full 500$ deposit. Repeatedly told they don't supply or have to. HAD to approach the ACCC for help and then they quickly same day refunded me when i threatened to go to a lawyer. Dodgy dodgy dodgy. Happy to share the 18 emails i had to have as there in person and phone conversations were complete lies and deceit. Avoid them at all costs

  • Verified customer

Total rip off, hidden charges, terrible customer service

published

Staff callled [name removed] met me with anger and humiliation for being one hour and 2 minutes late and complaining too much in front of my wife. We were shocked how bad he talked to us with loud tone. I even called him earlier and told him I’m going to be late. He claimed they he talked to me on the phone and I replied that I’m coming, but this conversation never happened.
On my previous truck hire I was charged $55 for going through toll road and most of that money is “administration fees”.
On my last truck hire They charged me $110 for being one hour late.
I told them I’m you client and have hired trucks multiple times but they didn’t care.
I definitely don’t recommend them to anyone unless you want to waste your money.

Reggie

ReggieBrisbane

Worst rental company

published

Absoloute worst rental company I've ever deal with. Unpleasant staff who never got back to me, and never provided documentation for outcome after minor damage was done to side bumper rail. Tried to charge me for extra kilometers when proof of fuel receipt showed the truck only needed $10 to refuel.
Wouldn't trust them ever again, they will try to get extra money from you any way they can.

Customer service

published

Scams

published

Please do yourself a favor dont even think about renting from them. They are three Biggers scams on terms and conditions they will charge $110 more after dropping the truck/car back taken from your credit card without notice or even says why no body will even bother to explain. Please don't go thought my experience it's not about the money but the felling of been ripped off

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lynne

lynne

  • 4 reviews

great service cheap price car very clean and cheap to run

published

the first time i booked a car was by phone then 2nd time online very easy and cheaper i had a problem with booking times so i rang greenslopes and they were so helpful nothing was a problem when i arrived to pick up the car staff were very friendly and explained everything took photos of car and explained what happens when i returned it the car was clean and no smells thank you for excellent service will hire again from your greenslopes branch

This time they've outdone themselves - What a Conn

published

Able to Rip you off... go to a more professional business this one is terrible.

published

Able rent a Rip off - Do you think they care not likely 50 terrible reviews to a few of there own reviews... says it all.
Pick up early cannot drop off at the same day after 12 get in early the next day...30mins.
As soon as you walk in time to return is listed even if it takes 35 mins to do the paper work and check the truck.

A honest Boss!!!

published

I hired a truck recently and didn't see that the front light was broken. Although I didn't hit or touched anything I was worried how much this would cost me on return. The staff didn't put it on their record and they were ready to give me a hefty bill, but the boss told the staff that the light was damaged from the day before, phew, for his honesty. I know it's hard for the staff to believe, but many people are trustworthy. Cheers to the boss.
Merry Xmas

Buyer Beware for Abel Truck Hire!

published
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