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Reviewer Photos & Videos
FifiSouth East Queensland, QLD
- 3 reviews
Love the products and great customer service
The website it user friendly,
My product is always available
I order it one day and it is delivered the next!
Parcel comes with complimentary goodies!
Staff are particularly friendly, helpful and professional
Thank you Adore Beauty
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DianeHunter Region, NSW
- 9 reviews
- Verified customer
Great Products! Great Prices!
Website easy to use. They stocked every product I like. Much cheaper than the shops. Free delivery if you spend over a certain amount. Received my order within 2 days and I live in a regional area so really impressed. Received some free sample surprises too!
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EmcSouth East Queensland, QLD
Customer service terrible
wanted to know if they didnt have my shade of foundation because out-of-stock or dont stock. Re: yes we dont stock it at the moment. 2 days! waste of time.
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AleishaSouth East Queensland, QLD
- 3 reviews
Overrated
Ive spent thousands over the years or orders from convenience. But if you have a genuine minor issue they are rude and unhelpful with wanting to help fix their mistake.
It is worth shopping around at other stores for better service and cheaper prices.
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Anna
- 2 reviews
Amazing products and probably the best company to deal with
Items were delivered overnight and option to deliver after hours was great. Products the best and so were the free samples. Highly recommend adore beauty for online shopping. Thank you
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Taylor F.Central West, NSW
I just love Adore Beauty!
Website is very informative and super easy to use, the range of products available is amazing! And amazing price!! The quality is also amazing.
Shipping is super fast! Even on weekends they continue to put your order together! I just love shopping on adore beauty!! You also get a gift when you spend money!! Cant get much better!
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FleurCentral Queensland, QLD
Takes no ownership
I placed an order for $148 NZD, to which I received a letter from NZ customs to say I have to pay tax, as Adore Beauty had declared my $148 NZD package for a $720 AUD package. When I contacted them, they took zero ownership and told me to deal with customs when it was their own mistake.
Do NOT recommend using them ever!!!
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TheASydney, NSW
I love it!
Wide range of quality products, most with a fair market price, fast delivery, and I love their system of providing fee samples so you can try new things! That's honestly something that differentiated them from the other sites when I was choosing.
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- Verified customer
Wonderful and super-responsive service!
This was my first time using the Adore Beauty site and am seriously impressed. I live overseas and so had to time my purchase with my short visit back in Oz. The site was easy to navigate, the range of products was excellent, and the postage service! Let me tell you -- the parcel came so quickly, was easily trackable, and was packed so well. The bonus Tim Tam!! Much appreciated as I haven't had one in YEARS! There was an error in packing so I was missing one of the products that I ordered. Contacted the Adore Beauty crew and Chai (my customer s...Read more
ervice advisor) handled it like an absolute champion. Such a fast response it made my head spin. Chai had the missing item sent out immediately and I received it within a couple of days. This has been the best customer service experience I have had in...I can't remember since when! You've got my heart! Thank you, guys!Similar opinion? Write a review on ieatwords.com.au!
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Kaitlin
- 2 reviews
- 1 like
What an amazing company
Not only was the product I ordered perfect, the purchase process extremely easy and the delivery quick, when I opened up my box I found that they had included a little Tim tam packet inside. I had been having such a bad day and this small little bonus completely brightened up my entire day. Little things like this gives me no doubt that I will be shopping here for everything from now on.
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HarassedSydney Surrounds, NSW
- 2 reviews
- 1 like
Incredible store
Ive been ordering for 2 years now and every time the experience is so satisfying.
The time frame in which my orders arrive is so impressive. I ordered at 5pm and by 11am it was here.
Ive never had an issue with Adore Beauty, and I thank you all for your hard work and consistency in providing the best service to your customers.
My packages always arrive in perfect condition, nothing is ever broken and everything is wrapped very well.
The Tim tam is my weakness but I appreciate you giving an extra gift as a thank you. Plus the samples is so generous. Im so grateful for that.
I will always recommend this store to everyone I know and will continue to be a loyal member!
Thank you Adore Beauty!
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Excellent service.
I placed my order yesterday and my product arrived today. Super impressive as I live in a regional area. The Tim Tam was a nice bonus! Could not be happier.
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CrusemLaunceston, TAS
Fabulous service
I ordered a Babyliss Pro rotating brush styler on Tuesday just after nine, and my parcel was delivered (having travelled interstate) less than 24 hours later. Feeling spoilt as online orders usually take a week.
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Christine GoninonSouth West, WA
products are amazing I'm so very happy.
Perfect products, very helpful staff, delivery is great. I'm extremely happy.
I have been directed to purchase products specifically for my skin type, whenni was in doubt I was guided very pleased.
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Excellent service
My first order with Adore Beauty, Clinique Dramatically Different Moisturising Lotion, was speedily and professionally dispatched. Thank you for getting this old favourite to me in two days. I'll be back
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StaceSouth East Queensland, QLD
- 2 reviews
Great service
After years on neglecting my skin I was wanting to get into a good skin routine and look into products. Adore Beauty has been nothing but fabulous. I contacted them via the online chat as well as a couple of emails for product advice and how to use and must say the customer service is amazing. They were always quick to respond, happy to help and great for advice. Since my contact I did place an order which came promptly and I couldn't be happier. Highly recommend Adore Beauty.
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MeemaSydney, NSW
- Verified customer
Great Service
Such an easy site to navigate and a great range . Adore Beauty has not disappointed me as my parcel has arrived within a couple of days and also love seeing my Tim Tam treat in the box.
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SarahSouth East Queensland, QLD
10/10 for customer service
I can't speak highly enough of my first experience shopping with Adore Beauty.
I wanted to try The Ordinary skincare range but was overwhelmed with all the choices and needed some direction specifically for my skin. I noticed in the FAQ area of each product that buyers were encouraged to email if you needed advice so I sent the team a quick email. I got such an amazing detailed response with not only which products to try but also in what order and what time of the day to use them!
I ordered my products on a Tuesday afternoon and it's mid afte...Read more
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What a start to my day!
I ordered purple shampoo and purple mask on Fri and 7:30am Mon, the courier was knocking at my door. A surprise Tim Tam in the box went down beautifully with coffee for breakfast and then into the shower with my new purples. Fanola No Yellow is great value, a great product and works SO well. Can't recommend Adore, their service or them range of products more highly. They've not seen the last of my name on an order
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NinVictoria
- 2 reviews
Worst customer service on earth. Do not shop here.
I purchased a body oil on this website which was delivered with the lid clicked open, resulting in an oil drenched box which damaged items on my desk and my clothing. The customer service manager was totally unhelpful and after multiple back and forth conversations (all prompted by myself) they agreed to send out a new oil. The oil never arrived. Eventually they refunded the amount of the oil. I've not been compensated for my time and trouble, no follow up, nothing has been done to remedy the issue other than a refund for the one item they miss...Read more
ed which will now be delivered to the receiver extremely late after I find the time to go out and find one in person because these people were incapable of delivering it. They didn't seem to care at all about the inconvenience and trouble this caused me. Will never shop here again and recommend you don't. Stick with DJ's / Myer / Sephora / Mecca. Never had a bad experience with these large retailers.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Veeasked
Not sure which product to choose for Hyperpigentation. Any suggestions?
No answers
Michelle W.asked
I don't understand how you get such I wide verity great products..As some of the brands state they only sell from there website.
No answers
Olivia Lasked
If i placed my order on Monday and I live in Canberra, will my parcel be delivered by Friday with normal shipping?
No answers
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