We waited and paid so much a year for hospital cover, we barely use the cover and was rushed to the hospital to find out they didn't cover one cent. When you are in an emergency you want a cover and insurance that helps you, we called and they don't help and they don't care.

No satisfied win by empathy considering the terrible circumstances of the death of my two brothers, I lost my job. We're struggling to get through the grief. We decreased the only way we could. I am so disappointed in the fact that AHM have refused to assist in helping out to silly policy back with no waiting period. Shame shame shame. Do not trust this fund.

We joined about 3 month ago with 2 and 6 month waiting periods waived we have used it for dental at dentist they prefer cost us hardly anything and my wife uses it for remedial massage we feel it’s good value

I really wasn’t happy with the service and the lack of support there was for the top insurance, I got a dental clean and still had to pay $200! I won’t recommend to anyone

AHM are great if you process the claim online. But for claims that require you to lodge them via email, they are incredibly slow. I have been waiting for over two months for AHM to process a claim. The only reply I get when I contact them is that my claim has been sent to the relevant department. Now I have to process an orhtodontic claim with them and am out of pocket $1000 while I wait.

In March we bought 12 months of insurance for approx $3600. We have been notified our payment in March next year is over $8000. Seems they want to really charge us $6000 per year as this $2000 more than our yearly payment from after next year. Getting through on the phone is impossible.

I joined 13th of March, it’s now 29th and still no card to be able to utilise the ‘waived waiting periods’. Called them and they said they are having issues with their cards at the moment.
Haven’t made a claim as yet, but pretty poor service to have to wait this long for a card and no explanation of when it will arrive!

I was doing my own research for a health fund that was best suited to me & AHM was by far the best looking.
Ever since being a member I have not had one problem. It is really good value price wise & claiming money back is always in my account within the week.
Can not fault this fund.

I changed health funds 8 weeks ago & AHM still haven't sent the certificate of clearance through to my new health fund, I have phone twice & I am currently on hold again... for 26 mins so far & counting... You cant complain about the customer service as there isn't any at ALL...

The policy was recommended to me from iselect who do a comparision of all extras packages for me. iselect is highly recommended also. AHM stood head and shoulders above the rest so far as the amount of refund I got and the price on my premium. Even much better than MBF who I was with for years years ago. They answer their phones instantly- without any hold and they have the easiest and such speedy refund process on providers that don't have HICAPS. I couldn't be any happier

Rang after a year on tops Drluxe cover to find out how much I could clim in a dentalcrown
Candace flatly contradicted me when I protested about a potential one third reimbursement . This is not appropriate customer service
0/10

Did my acl playing footy, rang up gave them all the details drs procedure numbers and so on, they said I was all covered. Made the claim and I received $300 back out of $5100. They paid for the hospital stay and not the procedure. Which they said they would. But when I rang them after they told me that they don’t work with that doctor. If I knew that I wouldn’t have had the surgery because I just couldn’t afford it. Now I’m in debt over this company. Would not recommend to anybody.

I have been trying to make an online claim which I have done in the past and now it won't let me. And apparently everyone is to busy to talk online with me, and I can't email them either. Very frustrating.

Have only been with AHM for 3 months but i have been very happy in many ways -
1. excellent customer service - their live chat service is usually very quick and informative, ive managed to have all my queries resolved without a hitch. easy to set up.
2. no waiting period for what i needed insurance for (acupuncture and pharmacy medicines). started saving immediately.
3. very easy claim process

I'm surprised with the bad reviews they seem to have, so far it has worked out very well for me. I saw a review that the information wasnt presented clearly. For the policy i am on, i have been given correct and accurate information.