If I could leave negative stars then I would. This firm is just like it's parent company (Medibank) - Profit oriented and don't pay attention to their customers' needs. They use enticing marketing tactics and promotions that they could not live up to. I wasted a lot of time following up on their 1 month free promo. Month after month, they charged me the full amount when I should have gotten the 2nd month free. Took them until 4th or 5th month before they were able to resolve this. They also could not deliver to any other promotional promises they make such as bonus flybuys points. Such scammers!

We had two claims denied for ‘not being covered’ which is incorrect. Have tried to call for three weeks to speak to someone and call never gets answered (on hold for 30 mins or more) Called to today and selected purchase insurance option and call picked up in less than 1 minute. Absolutely hopeless!!! Never purchasing again

I've been having this product and claim automatically for dentist sometimes already. This is my first health insurance, easy to clime no stress at all.

I have been a member on and off over the last few years and only take it out when me and my partner need to get some dental work at short notice. The perks far outweigh what you pay in premiums.

My partner had bad dental health and I'm pregnant but fully intend on having my birth in my public hospital (was amazing last pregnancy). Claims are done within a day and almost everything has no wait periods. I have claimed extensive dental work, designer optical frames, gym membership, birthing classes and some pharmaceutical reciepts. I have no regrets and would recommend a friend or family member join 100 percent. If you don't like it, simply cancel it and move on.

Avoid at all cost. This is your cliche insurance company that happily takes fees for years, returning nothing in the instance you wish to claim. After 10 years + of contributing to a "family policy" which includes a $150 per person per annum eyeglass cover, my first opportunity of claiming for glasses I was refused due to a fine print LIMIT of $300. There are three persons mentioned in the policy and my wife and daughter claimed 150 each this year. It was sold to us as a family policy, three mentioned and among other items $150 each for glasses. In summary, decidedly sold in my mind. Looking at other reviews here, we are not alone. Fine print is fine print and we will be going elsewhere. Don't make the same mistake!

I left AHM to go to another and they responded by harassing me calling up to 3 times a day. Whenever I answered the call the representative would hang up. Not to mentioned the service I received while on the fund was poor. Stay away from AHM!

After 30 years with AHM with hospital/extras cover, I found myself in the premature situation of requiring a knee replacement (I'm only 57). AHM refuse to waiver or reduce the 12 month waiting period stating 'Some members join up, get the procedure done, then cancel'. Does 30 years of loyalty count - NOPE!! I will painfully await the procedure and curse them every day, then move cover.

I had been with my previous provider for over 6+ years - premium had almost doubled in that time, and inclusions had shrunk. So glad I shopped around because AHM provides excellent value for both Hosp & Extras, so far so good - But lesson learnt, compare your policies every 12-24 months!

Really good value on dental and optometry. I just had a minor shoulder surgery and I was out of pocket only $2,000 which is pretty reasonable although most of this was due to a generous surgeon.

- Asked for pharmacy receipts weeks after making a claim
- Suspended my policy until I provided receipts
- Explained that I was unable to locate receipts as I use several pharmacies and am chronically ill and at home with a newborn
- Was told situation would be resolved: It wasn’t
- Was forced to repay money from claim refund
- Facts in emails largely ignored
- No attempt to rectify the situation
- Cancelled my policy without even a phonecall

I have the super extras cover only and the way it's structured is really useful. Many extras included, most worthwhile. Always had excellent service when I've needed to contact them as well. Claiming is also seamless and simple.

I wish I can give them more than 5

I am having a procedure tomorrow 30/05/18 my doctor rang me this afternoon and said I had to pay $500 excess when my policy says NO Excess rang ahm and they say my waiting period is not up, yet it was up on the 24/05/2018, so why didn't ahm let me know beforehand, bad service and they could not give a damn about you even when your paying $101 a fortnight out of your Pension. when I have had this procedure I will be changing.

Extremely misleading and poor service. Their apparent partnership with Pacific Smiles (who billed me incorrectly) and then had AHM to refuse to corporate to get my refund processed. They are slow, dont care about anything but profits. If they want to partner with a dental practice it should be one that a dentist solely owns and has their name on the practice. They simply have no motivation to a good customer experience. Im still waiting for them to fix an issue that happened 6 months ago. This health insurance is a joke.!