My experience with AHM, since joining them in March 2022, has been entirely positive. Which makes it hard to understand why, as of this review, 11 June 2022, 64% of the reviewers have given AHM only one star out of five, and only 18% give them five out of five. This seems to me to be an unfair and biased assessment of an excellent health insurance company that offers affordable, value for money products.

I decided to switch from my previous insurer, because AHM offered a more tailored and cheaper policy, that covers me for everything that I n...Read more

Had AHM cover for 2.5 years as a family of 5 with $2500 lifetime braces cover per child. AHM monthly premiums for our family were $375. Daughter's braces cost more than $2500 but the dentist offered 0% interest payment plan. Monthly payments are $198. After paying the first 3 months installments of the denticare payment plan, uploading a new claim form each time with receipt each month to receive my $198 refund from AHM, my 4th claim was refunded only partially. A call to AHM revealed that they only pay out $700 per child, per year, so each yea...Read more

The worse health insurance company on earth!!. I got a text and email last week to inform me that my payment via direct debit had failed. Phewww!!! Thank god! I know!!! I cancelled with the bank, because I am changing my health fund. I have been with you guys for almost 3 years and never made a single claim, until recently. I requested to cancel my policy online but instead they were trying to up sale other stupid products that you cant make use of. They sent out an audit a few days later!!! Are you serious!!???Didnt bother get through to them ...Read more

I have been with AHM for 3 years as an overseas student health cover.
They recently requested that I send in receipts for GAP claims, as part of an audit process. Therefore I have to pay back a certain amount of money in 14 days.

First of all, That was the instructions that I had when I first signed my contract.
Second of all, do I have to have the knowledge of GAPs between the insurance company and the clinics?

Even online service, they MUST have a team to check every single receipt. Otherwise, you can upload any paper there and get the r...Read more

Compared to other health insurance providers, I find AHM a lot more transparent and honest. They communicate clearly about entitlements, and also advised me when my rebate percentage seemed higher than it should’ve been eg I was paying more loading on tax than I should since I’ve had health insurance continuously, so they advised me to investigate further.

Low and behold, I found out my last provider never registered the previous years I held insurance even though I sent all the information when I initially joined.

Thanks to AHM, I’ve now...Read more

I have been with oshc ahm for 4 years and just signed up for an extra cover almost 1 month. And for first coule years I’ve never made any claim but around end of last year I was sick and need to get into the hospital I had to see GP and buy a lot of medicines I can claim all of then even not in full but all they need is just receipts that made easily than other companies. Now I decided to get an extra cover for dental so far is good but they have to improve their customer service.

When I call them for sign up staff was very very polite even ...Read more

I have been with AHM for over 15 years, before that I was with AHM on my parents membership. Last year my membership lapsed in August.
In late October my son was diagnosed as having a tongue tie, to have his day surgery we needed to fill out pre-existing condition forms to prove it wasn’t known before August. My GP filled out a form (cost $50 for an appointment to fill out the form) and sent it off to AHM. They have now told me they also need the specialist (whom I saw for the first time in November based on a referral from above mentioned GP...Read more

I have been with this company now for 5 months and was recently rushed to hospital via ambulance. i was told that Noosa Hospital had a vacancy and if i had private health insurance they could take me up there, which i advised that i did have. I was admitted to the hospital and given immediate treatment to assist me breath. The administration team at the hospital then advised me that my health insurance company AHM had declined my acceptance into Noosa Hospital. After several weeks in hospital i called my ahm medical cover and asked why my cl...Read more

Never in my life have I received customer service as poor as I have from AHM. After a failed direct debit, I was notified via email explaining this, followed up via a phone call. Upon receiving the phone call I was in a position where I was unable to provide my card details to which I was told the outstanding amount would be taken out of my next direct debit, which I was fine about. Fast forward 2 months, I received a phone call stating that the future transactions had been cancelled and had 2 months of premiums owing and my cover was no longer...Read more