I received their email promising help and 'understanding' on premiums with COVID-19. Talk to us they said Lol! So I phoned up seeking relief and I was offered limited options. No sympathy or realistic options offered. The plans are basically unaffordable and you pay far more than what you ever get back. I am leaving. I am fed up, angry and the policies are very poor value. It is like throwing good money onto a bonfire.

We pay almost 300 a month and really only use it for dental and eye ware.The amount you get back is quite dismal and what you payout per year is simply a joke.The time will come when all the people you screwed over with your yearly price increases and poor service is coming.Its true that you guys have really made a name for yourselves even my GP said leave them.

I was promised excellent cover. And every single time I have ever needed it. Nothing is ever covered.
Now I am faced with a do it or die operation. Lone behold... not covered yet again. But wait.... try sell me a dearer policy that will cover me better.... (hello I will be dead without this op).. So in turn you’re just trying to rip more money from me.
I pay you lot thousands and thousands of dollars every year to protect my family and it is not worth the paper it is written on.
Extremely disappointed and I feel extremely let down by AHM.
I will never EVER recommend this company .. but I will recommend that everyone steers clear of this health insurance company.

Loyalty goes only one way for AHM - and it isn't to the customers' benefit. They operate by the ethos "A lie by omission isn't a lie". Please avoid. Changed my cover without telling me. Plus the rebates are crap. Every single option of theirs is less worthwhile than putting the money aside every month.

Policy changed twice and was not notified via text or phone to advise, they also did not tell me about a claim form I needed to lodge 2 weeks prior to my surgery
They will then review the form to decide if the condition was pre-existing or not??? Really AHM you are the ones that force changed my policy not the other way around
Now I need to re-schedule the surgery and all related matters to when they decide that the condition was pre-existing? Really AHM you have all these details listed from my sign up call over 12 months ago

Unfortunately is this day and age you have to have health insurance and I think not one company is any better than the other. AHM allows me to do all my transactions on HICAPS.

I have signed up for the super extras cover for a family of 4. Not once have i been disappointed, everything has been covered as stated in my product guide. I forgot my card once and had to pay the full fee at my chiropractor appointment, i put a claim through online and less then 24 hours later I had been reimbursed. I have piece of mind knowing my family are covered for the unexpected. Thank you for not charging an arm and leg for health insurance and keeping me and my young family going.

First up the basic product doesn't cover anything, absolute nothing as everything is excluded which renders the policy useless. They will promise discount, but will never apply them. Has happened to us 3 times. Steer well clear of them.

With AHM 3 years++. Paid more to the AHM than the benefits I'll get. It's hard to claim back especially if the providers have no HICAPS machine. Although there are HICAPS services, some providers that provide service such as orthotics, health and management, etc are still unable to swipe member card for the payment which ends up with out of pocket money first. In my case, I ended up UNABLE to claim back the out of pocket money although I've been asking the AHM customer hotline first. AHM service is full of hypes. In my final opinion, why must you stay with AHM private insurance when you can't claim the benefits??

AHM is our first private health insurer and so far I'm really happy with them. We chose the extras cover and it's been so beneficial to us. I discovered them through compare the market and their prices were great for what we were after. The staff have been friendly and onto it whenever I've ever needed anything. Would definitely recommend .

My account has been cancelled but they keep taking the direct debit!! I spoke to someone on the phone weeks ago about this, listen to your phone recordings... Give me my money back!

Have been with the since 2017 but have only used my extras cover this month for dental. So easy saving me hundreds of dollars. Swipe yr card then pay the remainder. Low fortnightly payments for my whole family. Would definitely recommend!!!

I switched to AHM as my HCF plan was beginning to get expensive for a large family. Straight away cards were late in being issued, then payments for basic dental started getting refused. I barely use this health fund and their cover ceases. I would strongly advise against using AHM or any of the Medibank associates - they are only in it for the money. Changed back to HCF.

Very poor service.

I had a very disappointing call with their customer service today.

That staff don’t care, the information they give is never accurate and it’s not worth the money to be quite honest.

Don’t waste your time with them.