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Please note Aim Home Services is now operating as Brissy Carpet Cleaners.
Brissy Carpet Cleaners (page 5 of 8)
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Fantastic job
Very happy with the service that was provided. They were professional, reliable and had very reasonable rates. My carpets are beautifully clean. I will definitely be using the service again so expect a call from me soon. I will be recommending Aim to my family and friends. Great job guys!
Thanks Aim Home
Great service and great price from the guys at Aim Home Services. Whole process from booking with [Personal Name Removed] through to getting the carpets actually done by [Personal Name Removed] was smooth and easy. Paul even helped me move a TV downstairs after he was finished, for no reason, just saw me doing it and offered to help.
affordable, quality job
Hi Joel,
Thank you for lovely review. I will certainly be letting the team know how happy you were with your service and I am so glad to hear your move went smoothly. Glad we could help. ...
Read more Regards Your Client Care Co-Ordinator
Thank you for the great job
Excellent job. Really impressed. Carpet looks really clean and smells great. Efficient and friendly service. The guy that did our carpets really cared that we were happy with the job and made sure that the carpets were cleaned as best he could (we have old carpets which are hard to clean). They were able to fit us in at short notice too.
Inexpensive, excellent cleaning
Hi Kirsty
thank you for your kind words :-) ...
Read more Regards Your Client Care Co-OrdinatorThank you Aim Home Services
You guys are great, thank you so much for helping me out, even though I did leave my carpet cleaning until the last minute!! I am so thankful you were able to fit me in to have my carpets cleaned the next day.Carpets look like brand new and smell great too. Thanks again guys :)
HI Jamie
What can I say??? we Aim to Please :-) thanks for your review ...
Read more Your Client Care Co-OrdinatorFind out how Brissy Carpet Cleaners compares to other Carpet Cleaning Services
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Overpriced, poor customer service
Quote and invoice was for 10 hours cleaning, and the cleaners only did 2 hours - leaving me with parts to spot clean. They were calling the wrong mobile number on the day as well. the guarantee premium they charge is a waste of money, as it is impractical to resolve after returning the keys to your agent.
cleaners were nice and polite
overpriced, disorganised, poor follow up service
HI
firstly I am sorry for your disappointment. with out knowing who you are I am unable to advise on your job however I can see you mention 10 hours of cleaning. we offer to services ...
Read more 1. one is a set price based on questions we ask to get an understanding of the property and its condition so we can quote a set price. this is not an hourly rate and is fully guaranteed. Should we need to return after the agent has inspected - we organise to pick up and return the keys so it does not inconvenience you. 2. Is an hourly rate - this is not a guaranteed service. However should the cleaners have not spent the allotted time there our in house team should have returned them. - sometimes jobs we turn up to around not in the good condition we are advised and we negotiate it back to how many hours someone may want, in saying this these particular jobs generally are not for a full amount of time and some people still think they can get a full bond clean for less money this way but time falls short. again without knowing what your job entailed I am unable to comment efficiently. As for the incorrect number I will take this up with our call centre manager and bring it to her attention to ensure they follow up as a training issue. We do also send quotes and work orders asking for you to check all details as a back up to ensure we haven't got incorrect details but I do understand sometimes if you haven't got email access this may be difficult. Thankyou though for bringing this to our attention. We do apprectiate your feed back and should you still wish to discuss this further please feel free to email us at [email protected]Not upto the satisfactory level
Cleaning process, employee of aim services and prices are ok for the price charged. Very few concerns, It would be better to clean all types of stains by taking the suggestion from the customer and complete drying after steam cleaning would be an better way to further satisfaction. I am not sure deodorise the carpet was not up to the mark, if its in the list of cleaning process.
The person who come to do service, if he/she are give some suggestions to the customer for the regular carpet maintenance, so that customer would be more happy and helps for your business as well.
Very competative price are offering for the customer
some stains are still remain on the carpet and wet carpets after steam cleaning
Hi Karnaker,
Thank you for your feed back. I will address this at our next team meeting and brain storm to see how we can better our service by using your helpful suggestions. ...
Read more Regards Client Care Coordinator100% satisfied
Needed a bond clean, carpets clean and pets control done in a small window. Booking was easy the cleaners were on time and acted in a professional manner. Very very happy with the clean and the carpets came up better then we moved in. The real estate even mentioned the quality of the clean during the final inspection. Am very happy to have dealt with such a professional high quality affordable company. Thanks again Aim
Affordability, punctuality, speed, professionalism quality of work
Review of my experience of pest control services provided by Aim Home Services
Services provided were prompt, efficient and professional. The booking was simple, the technician arrived on time, he explained the services to be provided, he confirmed these services meet our requirements and completed the treatment to our satisfaction. The technician also displayed a professional attitude.
No sign of any pests following treatment
Top job
This is a reliable, trustworthy, and professional company. I have had my house, inside and out, carpets and pest control done with them and the work was fantastic and done on time. The carpets were spotless and ready to use. I Have recommended them to family and friends,and will definately use them again.
On time
Find out how Brissy Carpet Cleaners compares to other Carpet Cleaning Services
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Amazing service and awesome results
Had only a few days to move called Aim at the last minute to book a bond clean and pest/carpet clean. They were very prompt and showed great attention to detail the cleaners even asked me about the state of the house before we moved in. It ended up cleaner than when moved in and the carpets were heavily stained once cleaned not a stain in site! Very impressed and would recommend Aim to all my friends and family. Thank you so much Aim home service for doing such an awesome job. The real estate is reimbursing our bond in full!! Once again thank you
Reliable and inexpensive
7:30am
I am shocked at the quality of service. I had lipstick stains from the tenants before me and I scrubbed and scrubbed with all sorts of different cleaning products but to no avail. I walked in 24 hours after the carpets had been cleaned by AIM and there was no lipstick stain.. I couldn't even exactly pin point where the lipstick was in the first place. I'm not sure if they have fragrances in the products they use but the house also smelt amazing! Will definitely use AIM again, very happy!
Such a good clean!
Aim Home Services
I got a carpet clean and pest control done for a rental property. Aim were fabulous. The electricity had be turned off which stopped other companies being able to clean the carpets, but not Aim - they had a generator in their truck. They were prompt and friendly and the job was fantastic.
Reliable, inexpensive, great result
Thanks for your feed back Allison.
See you next time you move if not before :-)...
Read more The Aim TeamFind out how Brissy Carpet Cleaners compares to other Carpet Cleaning Services
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Very very happy with the result
I had 4 rooms carpet cleaned and a set of stairs, the stairs were absolutely disgusting and really needed a heavy clean. Aim home services cleaned my carpets in about 30-40 minutes and left me with carpets that looked new. My experience as a whole was fantastic. it was an amazing price, the guys were very professional and the quality was superb
affordable, quick, professional, reliable
Hi Rebecca, Thank you for your wonderful feed back. We certainly pride ourselves on delivering a professional service. We look for to servicing your needs again in the future :-)
Customer Care Manager
Horrible- right when I needed them!!
I was half way through a bond clean of my rental 3 bed cottage... And ran out of time- ie: jib half done- polished floors- one carpeted room- I was ASURED that they would step in and take over and get my bond delivered.... The person who received my ph call was lovely and very comforting in my stressful situation so I went with the company...... I took before shots of house ( btw) and after leaving nearly 400.00 in my house for them- as I had to make a work deadline in another town.....I was contacted by my real estate who expressed absolute h...
Read moreorror at the lack of work that had been done for my money- we are friends with the owners of the home- AND the real estate. So we wanted a professional job done. It was awful. It did NOT make bond inspection- and as three sets of witnesses saw the before and after "cleaning" of the home place the blame squarely on the shoulders of this company. I had done most of it myself. It was a small property....they took the money- did a really poor job- AND had the gall to approach my real estate for more money in my absence. - not to mention taking a bottle of wine I had left for real estate on kitchen counter - to boot!!!! I am utterly disgusted and intend to go to an ombudsman. To repeat- I am utterly disgusted!!!!! I will NEVER leave my cleaning to a company again. NEVER!!! I feel utterly ripped off!!! And as I was moving a family home alone while my partner moved to a new town to settle a house... I needed the help badly. The taste in my mouth from this experience- the feeling of being ripped off and lied to - will never fade. DISGUSTING!!!!!!!!Hi Mishka,
This is the first this has been bought to my attention and I can assure you that I have looked into this for you. ...
Read more You mention the real estate was contacted for more money. In fact the real estate was onsite when the cleaners were there. They discussed with the real estate the cleaning issues as you were not available and the condition of the property was not as stated. Unfortunately we could not get a hold of you on this day to discuss your options further. My advice to everyone when booking a bond clean is to be as open and honest as possible when giving information over the phone when we go through our extensive questions. As we quote site unseen we rely on this information so there is no surprises when our cleaning team arrives. The property was also meant to be left rubbish free prior to our arrival. There was a fair bit of rubbish still at the property once collected it was put into bags and left, this included rubbish, toys, cat stuff etc. One of the photos attached to your file also shows the bottle of wine you talk about. Who ever through the rubbish out i would suggest may have also thrown the wine out. I can assure you his was not our cleaners as these particular cleaners it is against their religion to drink. Our cleaners took photos on the day as common practice and attached them to the job so i can confirm with you that I agree with them on the condition of the property and the fact the wine was onsite with the rubbish that you had left behind. Should you wish to discuss this further please call our customer care team on 1300 072 244- 2 reviews
Company Highly Recommended
Aims Home Services were extremely friendly, Prompt and Efficient.
All stains were removed and the carpets looked like new! As I'm sure all their services are of high standards, I only used the Capet clean and it was five star service! I would not hesitate to recommend their services to family and friends!
Hey Mooshoo,thankyou for your feed back. looking for to servicing you again in the future :-)
The Customer Care Manager
Carpet clean and pest control end of lease
Aim services was fantastic - on time, did what they promised, great price, friendly, carpets look like new. Will definitely use them again and recommend them to anyone else wanting a carpet clean. The person on the phone was very prompt and helpful and the person who came to the house was very efficient and friendly.
Reliable, inexpensive, great result
We appreciate your feed back
The Customer Care Team
Top notch service
Aim Home Services were very professional from the outset. They attended our site promptly to quote, the quote came in quickly and the customer service between the quote and getting the job done was great. They did a great job and we are very satisfied with the results. I would definitely recommend Aim Home Services.
Good value for money, didn't charge to come and quote!
Thanks for your feedback - we are happy to assist and look forward to future business with you.
Regards
Customer Care Manager
Thank you!
I don't normally write reviews, but thought this time it is warranted. I ordered a carpet clean from AIM yesterday, had it completed today and am extremely happy! The work was exceptional, [name removed] was very professional. By far one of the best carpet cleans I have had. Not sure what products he was using, but he even managed to get stains out that the last carpet cleaning company couldn't remove! The price was very reasonable as well. In fact, I would have been more than happy to pay more. Highly Recommended! Five Stars!
Fast, professional, very reliable and inexpensive.
Hi Kate, thanks for your fantastic feedback and looking forward to helping you again in the near future!
Customer Care Manager
Aim Home Services
Excellent service!!!
I called Aim home recently just needing a carpet clean and after talking to the lady on the phone i realized I could get a bond clean, pest control and carpet clean on the same day. The price was affordable the service was excellent and it was so hassle free and very organised. They called me the day before my bond clean to make sure we were ready for them to come in the next day, which was handy as I was so busy organizing a million other things I totally forgot what date they were coming, and they even re scheduled the date for me at no ext...
Read morera charge which was fantastic! I booked it for a saturday with no extra surcharge and the cleaners very professional and polite. Highly recommend this local business and if i hadn't moved to WA i would use their services again. Thanks guys for a hassle free exit clean! Efficient and willing to compromise I hadnt found them earlierThanks for your feedback - we here at Aim take pride in ensuring that everything goes smoothly for the customer - good luck with the move to WA!!
Thankyou :)
A short time ago l employed the services of Aim Home Service to clean and remove mould affectted areas as well as cat urine smelling areas as this had become quite an embarassment when visitors came over.Some of these odours were present when we moved into the property and made worse by our own cat by picking up the scent of a previous cat and then marking her own territory. This can be difficult to overcome.On initial contact with Aim home service (who was recomended by a friend) l discussed with them exactly what l needed and what l was tryin...
Read moreg to achieve and the lady whom l spoke with not only was pleasant to deal with but understood fully that not only did l want the house clean but l had issues with both mould in the carpet and cat smell. Shortly after our conversation she emailed me a qoute for everything we discussed and l was booked in for the following Saturday morning.The cleaner came and l walked him through not only the house but the problem areas l had outlined to them, he proceeded to set up his equipment and go about his job. This is the part l liked the most, on completion he packed his gear up and came back in and walked me through the job he had done in the more difficult areas and explained through his own expierence in cleaning these areas that somtimes it takes more than one attempt to remove certain odours and that if once the carpet had dried in these areas and if its not to my satisfaction to call them and let them know. Shortly after he left my wife came home and was absolutely astonished at how the house looked, how clean everything was and having the smell of a clean house to match. About three or four days later l picked up a faint remaing odour even though my wife and children could'nt smell anything and my wife told me not to worry, however l remembered what the cleaner had told me and proceeded to ring Aim Home Service to discuss my concerns, as it happens l spoke with the same lady as per my booking and WOW !! not only did she hear my concerns she acted on them immediatelyHi
We are so glad you had the results you were looking for, I have passed on your feedback to our Technician who completed the work....
Read more Drop us a line if you need us for any future cleaning! Customer Care ManagerIf they AIM to please they succeeded
I recently got AIM to do a bond clean of a house I moved out of. They were nothing but professional and curteous when dealing with me and I will be using them again in the future for all my cleaning needs as the results of their work far exceeded all of my expectations.
Prompt, efficient, professional
Hi Thanks for your feedback - I will pass this onto our team!
Customer Care Manager
- 2 reviews
- 1 like
Rude, Expensive, Unprofessional
Do not know how this company has one nice thing written about them?! The customer service was disgraceful! They are rude and an absolute overcharge! I have never dealt with a "professional" company like this ever before! And am never a person/company to write a review but Aim Home Services was despicable. Many more carpet cleaning businesses out there that would love your business.
Exceptionally Bad Service !
I am the Customer Care Manager here at Aim and this is concerning that you feel this way.
All our Call Centre Operators go through intensive training on telephone etiquette and we monitor this at all times. ...
Read more We do go thorough a lengthy discussion on the phone in respect to questions to get an understanding of the property so we can quote price sight unseen. This is the only way we can give you fixed price. Therefore we are completely reliant on you in supplying us with as much information so we can be as accurate as possible. I have yet to receive any complaints of this nature, and I am still happy to receive an email with your complaint so I can investigate and resolve where necessary. Please email [email protected] or phone 1300 072 244. Regards Customer Care ManagerGreat, reliable and professional
I had my carpets/pest and bond clean done by Aim Home Services, the technicians were professional and did a fantastic job. The call centre staff were knowledgeable and helpful and the whole process was so streamlined, they called me the day before to confirm my booking and the friendly call centre person was thorough in explaining the whole process. I even got my bond back and they removed all the stains from my carpet. I would definitely recommend them to anyone.
reliable and professional
Thanks for your feedback Desi - we are glad to hear that you got your bond back!
Very great prices
The response I got was quick and hassle free. They got back to me on the fri regarding a eta for Monday. They arrived on time and service was prompt and friendly. I recommend their business especially due to their reasonable rates. Thank you for a job well done. Will definitely book again.
Inexpensive and reliable
Thanks for your feedback, our aim is your satisfaction!
Quick and Easy
Very easy to deal with from start to finish. From the quick response giving me quotes to the service provided for what I requested I was very impressed. The staff member who came out was on time and finished the job quite quickly with very little disruption. Couldn't be happier with the results and price. Would recommend to friends.
Simple to deal with and affordable
Thanks Paul, glad to assist, if you need us for any other services feel free to call us - happy to help!!
Customer Care Manager
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Dear Happy Customer,
Thankyou for your support we look forward to your next call...
Read more Regards Your Client Care Co-Ordinator