10 questions from our users
How do you copy a whole page and move it to another page- just one page not a double spread
I have viewed the reviews and would like to know how the company has corrected the product delivered to Tracy? I would like to download and use Albumworks software, but is hesitating at the moment. Thanks, Hennie Bester
I didnt persure any further. The claim is that it was moved to Malaysia for better quality, so obviously they believe that and will argue that my photos were the issue. I just wont order again.
Hi Hennie,
If there's ever an issue with the print quality (or anything else), we're always happy to investigate further with an aim to resolving the issue. It is in our best interests to have happy ...
I am using the Desktop Download Editor. I had completed and saved an album and it was ready to add to cart. After leaving my computer for a few hours I came back to about 99% of the photos being marked as "missing" although they are all still visible in the album they look very blurry now. I have closed down my computer and re-started, but when I open the album the errors all still remain. Any suggestions before I have to re-start the entire album?
I would delete the entire album as start again. I had so much trouble with the last book that i did, i dont intend to do anymore with them. They now produce them in Malaysia and it takes a lot longer ...
Read moreto be delivered. When it arrived the photos are a lot darker than the originals loaded, I think the new printing system does not like photos taken on a phone. They are no longer good qualityHi Trish,
You don't need to start again. If you're receiving a warning advising of missing pictures, or pictures that you have added before now have a red exclamation mark in the middle of them, th...
Hi Tracy,
We move our production to Malaysia back in 2016 to be able to offer higher quality Photo Books as well as a wider range of products including Layflat albums. Our service level is to dispat...
Read morech an order within 7 business days and it is rare for an order to take longer than this to dispatch. Once dispatched, delivery delays can occur particularly if you live in a regional area. Unfortunately such issues can be out of our control although we're always happy to follow up with the courier on your behalf.
Can I import a scanned pdf file into albumworks. If so how do I go about it. Cheers
Petronella
Hi Petronella,
Unfortunately our editor does not accept PDFs therefore you would need to convert it to a jpg or png file first. Then you'll be able to use it. There are many free converters if you ...
Read moredo a simple Google search of 'convert PDF to JPG'.
I'm in the United States. how expensive is it to ship albums to the US? AND: Can i work on a single album for a while off and onb before printing or does it get deleted? thanks!
Hi Nick,
Yes, you sure can. You can work on any project for as you like. Just ensure you check for updates in our editor. ...
Read more Shipping is dependant on size and ranges from$9.95AU to $17.95AU. We charge the same shipping rates worldwide. Feel free to contact our customer service team if you have any more enquiries - [email protected] or use our live chat feature on our website - www.albumworks.com.au Take care, Kim albumworks customer service manager
Can a photo album be worked on from different devices? As in, is it accessible via a login from different devices?
Cheers,
Graeme
[email protected]
Hi Graeme.
We've responded personally to your email. But here is an overview to your question....
Read more If you use our online editor then you can work on more than one device. You access your project by logging in on our website. If you use our download editor then your project is stored on the computer that you start it on. You can't easily move it to another device. Regards albumworks
I make my albums on my desk top computer where I have all my photos to chose from and the ability to edit some as necessary using Lightroom and/or Photoshop. However, Albumworks are the best people to ask as they often update their services. Cheers
How do you add text?
Hi Janice,
If you are using our desktop Download Editor, then you will find the "Add Text Box" icon in the blue editing panel. It is the little icon that has a green "+" and a "T". After adding the t...
Read moreext box to your page, simply double click to add text.
I would like to share the album with my sister before I have it printed. How do I do this.
Hi Helen, If you use our online editor to create your photobook you can share your profile and login with your sister. As our online editor is cloud-based and can be accessed off any pc/laptop with in...
Read moreternet. I hope this helps. If you need further advice please contact us [email protected]. Thank you
I have edited all my photos in Photoshop so I would like to use Photoshop to do my book. Can I send it to you to print? thanks Louise
Hi Louise, thanks for getting in touch.
In order to put all the pages of your Photo Book together, you will need to use our Editor (either the downloadble software or online Editor).
We recommend e...
I have put my photos in a particular order in the folder on my desktop. When I transfer the folder into album works the order changes. How do I copy the folder so the photos stay in a designated order?
Hi Ron,
The editor will import your folder in the same way the settings are set up in your folder. For example, if your folder is set to be organised "alphabetically", then that is the order they wil...
Get an answer from our members and albumworks representatives
Other Photo Printing Services
Extra Information
Other Photo Printing Services
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.