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Alinta Energy Questions & Answers
130 questions from our users
Why have you started making fake reviews now?
Hi Joe, as far as I'm aware of our reviews are directly from real people and their experience with us. We don't do incentivised reviews at the moment. If you do have any further questions, issues or f...
Read moreeedback please feel free to reach out here and I'd be more than happy to help. Thanks, Kai
Hi My name is Gaynor Walker....I rang and spoke to a lovely man about a week ago re my sons power bill... His name is Allan Jefferys 38 Dawkins place Adelaide and reason was he had to pay $100 on top of bill as it wasnt paid within timeslot for dicount ... I explained he was in a mental hospital and missed out by 1 day of getting the discount... Whomever i spoke to on phone said he would speak to his boss about waiving the $100 as he was in hospital and told me he would get back to me .... an email was sent to my son, who is now out of hospital, and it asked to have my D>O>B and that they had my email address ... they had my sons email address not mine and i will give you the correct info now....Gaynor Walker 23/09/ 1946 telephone 0410113858... Did you receive the photo showing the permission given by my son to me stating i can sort his affairs on his behalf?? also does he need to pay that $100 as time is running out according to the last email please my email address is [email protected]
Hi Gaynor, thanks for reaching out. Looks like the we were needing your mobile number and DOB to add you as a secondary contact holder on this account. I will pass this information to our Customer Ser...
Read morevice team to update this account's details and we will contact you directly to help you with your bill. Thank you for reaching out and if you are needing any further help I'd be more than happy to assist you here. Thanks, Kai :)
I would like to add another name to the Atlanta account. How do i do that?
Hi Liz, thanks for reaching out. You can add a secondary contact on your account, we just need a their full name and date of birth. If you'd like I can add a secondary contact on your account if you c...
Read morean please confirm your full name on the account, DOB and customer number :) Thanks, Kai
The account is in my husbands name: Marcus Andrew Seager. DOB 8/7/1960. Account No. 773530910. I wish to add my name Elizabeth Petronella Seager. DOB 15/08/1958.
Thanks for that info Liz. Unfortunately we need the primary account holder's permission to add a secondary contact to their account. I'd recommend the account holder to call us on 13 13 58 to add a se...
Read morecondary account holder. Our lines are open Monday to Friday from 8am to 6pm and Saturdays from 8am to 12pm WST :)
My 10 day cooling off is over, and Allinta connection has been done. Is there a penalty to pay if I cancel my account? It is a no lock-in contract, with no exit fees. (I havent yet moved into the house.)
Hi Kaz, thanks for reaching out. If you choose to cancel your account after the cooling- off period, you can close your account up until your first billing period ends, with no exit fees. Otherwise, w...
Read moree can set up a special meter reading to close your account on a certain date. However, your distributor might charge for a special reading fee since it is out of the normal reading schedule. Thanks, Kai
How does the gas meter get read in a locked yard? Would they use the same lockbox Western Power uses to access locked yards?
Hi Glenn, thanks for reaching out. Usually ATCO, your gas distributor, have easy access to gas meters. It still depends on the property too, and they're usually located next to your electricity meter....
Read more Please see the below link for more information in regards to your gas meter. Please don't hesitate to reach out here if you have any further questions. Thanks, Kai :) https://www.atco.com/en-au/for-home/natural-gas/gas-meter.html
How do I apply my pension card discount to my electricity account. Thanks
Hi David, thanks for reaching out :) We can add your pensioner’s card to your account if it is eligible for a rebate. Could you please confirm your full name on the account, DOB, customer number and phone number? Thanks, Kai
Hi David, I've sent you a PM to discuss your details. If you could delete your account details here as this is a public comment.
Hi. Your PDS clearly states that solar credits can only be off set against usage charges and not paid back to the user via bank account etc. However phone advice as of today has contradicted this information as I was informed that I could phone and request the solar credit amount be paid back to me if I desire. This latest advice was checked with a Team Leader who confirmed that I can receive the solar credit at any time I wish. Please confirm/clarify and will the PDS be amended? Thank you. John
Hi ColloJ, we understand that the PDS is currently incorrect, and we are working on getting this fixed. Upon a primary account holder's request, Alinta Energy currently refunds solar generation credit...
Read mores to eligible customers. The account balance is in credit, and there are no outstanding invoices/charges associated with the account. All refunds are processed via EFT or cheque. Thanks, Mia
Thanks Mia that concern has been put to bed :-)
Hi Alinta, my account is in credit, not because of solar panels, just from paying more than I needed to. Am I able to have a refund of some of the credit?
I think they are only obliged to give you the credit as a monetary payment if you switch funds or cancel their service while credit is still owing.
Hi Hannah, you're able to request your credit on your account, to be refunded to you by contacting us on 133702. It can be sent to you by bank transfer, credit card or cheque. Thanks, Mia
Hi Alinta. With Origin you can request a credit refund via your online account. Does Alinta have plans to add this facility to their online accounts? It is so much easier and more efficient than having to telephone.
Hi Fiona, thanks for reaching out – could you please provide some more information on what you mean by a credit refund? Is this to do with solar credits or your account being in credit? Thanks, Mia
Hi Mia, Yes, every quarter I am entitled to a refund due to my solar credits as my solar credits exceed my electricity charges.
Unfortunately, we don't have plans to request a refund online. We are currently working on an app, and this may be something we will introduce in the future.
Hi,I switched from Alinta to another company,I rang Alinta gas today and they said I was $608 in credit,it was put in my bank account, how long does it take to deposit or be cleared
Hi Patricia, It can take up to 5-10 business days for the credit to reach your account :) Thanks, Mia
What is best way to be paid the credit on my account?
Hi Mark, the best way to request your credit on your account, refunded to you, would be to contact us on 133702. It can be sent to you by bank transfer, credit card or cheque. If you'd like more detai...
Read morels on your account, please send me a PM. Thanks, Mia
Thanks Mia, I have made the call and spoke with a very helpful lady, all sorted
I'm glad to hear that this has been sorted for you Mark :)
Hi Alinta Energy. We have just signed up with you and now after reading all these comments we are understandably nervous. Can you clearly state whether you pay out solar credits or not? Is this a cash payment to the nominated bank account? If you don’t it looks like we will be canceling our account before the cooling off period.
I highly suggest canceling. they lie to get you to stay. They aren't even an Australian company they sold out to china.
Hi Scott, welcome :) Yes, we pay out solar credits to your bank account. There are criteria such as it must be the account holder requesting and not before your bill is due to come out. Please feel fr...
Read moreee to PM me if you have any further queries or I can help you at all. Thanks, Eve
Thank you Eve. If it all works out and i have no issues ill be sure to leave a good review and try and get your rating back up!
Why have I not received an Invoice for electricity since last reported date in May. Now over 4 months. Have been told it is something to do with the Qld Authorities functions. Am I correct?
I am currently with Alinta and have decided that I am looking at changing companies.
Hi Brian, Energex are rolling out tariff changes across QLD. This is delaying billing. I'll be happy to check on your case if you'd please PM me with your details. Thanks, Eve
is the $45 account charged on every bill or only upon starting with Alinta
I'm asking that question
You are supposed to answer my question is the $45 account charged on every bill or only upon starting with Alinta
I have only just started with Alinta and $45 was on my bill as account
Hi Rozzie, this sounds like a connection charge which is only charged on your first bill. I'll be happy to confirm for you, if you'd please PM me. Thanks, Eve
Hi trying to log into my account or register but nothing works. Have rang them and the guy said he sent through a new pass word as the other one does not work well that was a week ago and still waiting. Has anybody else had problems
Hi Holly, I'll be happy to follow this up for you, if you'd please PM me with your details. Thanks, Eve
Hi I paid my final account twice and I am no longer with you . Can you please advice me on how to gets refund ?
Hi Cat, I'll be happy to help with this refund :) Could you please PM me with your details? Thanks, Eve
Hi can I add someone to my account ?
Hi Dave, you sure can :) The easiest way to do this is call 133702 or for WA, 131358. Thanks, Eve
We have been trying to get our solar credit back for the last 6 weeks, we have made 10 calls every time we are told they are onto it and will call us back that day. But they don't call us back. we ask to speak to a manger or supervisor but appartntly there are none to talk to. We just or around and around. Not sure what to do we have 9 accounts with them and have always paid on time every time very upsetting.
Hi A, I'm very sorry to hear of your customer service experience. I'm sending you a PM to get your details, allowing me to help you. Thanks, Eve
We have been still trying to get our refund back with no luck. they just lie to us we have now made over 18 calls and sent 5 emails no one at Alinta care at all.
Hi A, we take our customer privacy seriously. Unfortunately, as you're not listed on this account, we can't action this for you. If you could please have the account holder contact us to request this ...
Read moreand/or add you, we can then action this. Thanks, Eve
Hi iam in credit and was wondering how do I get a refund
Hi Jess, I'll be happy to go over options with you,if you could please PM me with your details. Thanks, Eve
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