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Q system
The time frame getting it installed was very quick.
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Cheaper power for life
Excellent addition to anyone with a low solar infeed to store what you make & still pump the excess to the grid
- Value for Money
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Love the app. Constantly checking it. Everyone is friendly.
Solar & battery.
Quick installation and setup time. Did have an issue with the power going off but technician was out very promptly and rectified.
Our power is fairly reliable, haven't had many blackouts.
- Value for Money
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Quick, easy installation of a high quality product. Great communication.
We had Smart Energy install 25 Q-cells 0.4kW (total 10kW) on our roof with an 8kW inverter. From the time we signed up, it was all finished in just over 2 weeks. They handled everything with our energy provider, solar rebate and organised finance. Everything was super quick and super easy. Once we signed up, the finance and installation date was sorted in around 20 minutes. Friendly and regular communication over the next few days letting us know where the process was up to. On installation day, three vehicles turned up on time, installed the p...
Read moreanels, installed the inverter, completed all electrical work and walked me through a very easy to use phone app for real-time monitoring of: PV generation, load power, grid power purchased, and excess generation exported to the grid. Impressed with their professionalism. In the week we have been up and running I can see that we are around 85% self-sufficient for power without a battery (5 member, power hungry household). We have had great post-installation communication with Smart Energy, with them continuing to check in to make sure we are 100% satisfied with the installation and product. Everything they promised was delivered. It was so easy that we thought must have missed something. If I could award more than 5 stars, I would. If you're looking for solar, Smart Energy is an easy choice.- Value for Money
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- 3 reviews
Very Happy
We had Solar power was installed at my home address
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Professional and Friendly
Staff were very friendly and helpful, very engaging throughout the whole process and kept us right up to date up till everything was installed. Very happy with everything.
- Value for Money
- Product Quality
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Hey Danielle H.,
Thank you so much for leaving us a 5‐star review!...
Read more It's great to see that your install is complete and you are happy with our service. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success Team
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Thank you Smart Energy
7.9kW, Q cells, 2 strings and Sungrow. Our sales process with Jackson was informative and accurate. The review of our true requirements was clear and relatable. Any questions were heard and answered. Delivery scheduling was smooth, installed by Zectra Electrical with CEC verified installers
- Value for Money
- Product Quality
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Hey SUN,
Thank you so much for leaving us a 5‐star review!...
Read more We so appreciate your feedback. It's great to hear about the good work our specialists are doing in the field. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success TeamRelated Articles
Properly maintaining your solar panel system will help ensure it works correctly, safely, and efficiently. We go through what needs to be done so that your system can lower your power bill and let you pocket more savings.
Winter is here, and with it, higher power bills. Stay warm during the colder months without breaking the bank by following our practical tips on how to reduce your heating costs.
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Great service
Patrick was fantastic to work with and kept us up to date throughout the whole process. Great experience
- Incentivised Review No
- ServicesSolar Buy-Back
Hey Samantha,
Thank you so much for leaving us a 5‐star review!...
Read more Patrick is a fantastic member of our team and we love hearing your feedback. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success Team
Highly Recommended
Got a 6.6kW solar system installed. From booking to installation was just over 3 weeks, which I was pleasantly surprised by. Performance of the panels are great, even on overcast days. Very happy with the product and service.
- Value for Money
- Product Quality
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Hey Cody,
Thank you so much for leaving us a 5‐star review!...
Read more It's great to see you are happy with the integrity of the system. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success TeamFind out how Smart Energy compares to other Energy Providers
Know better, choose better.
- 5 reviews
- 1 like
Great way to go solar
Had a 6.5kW system with battery backup installed to replace an existing 4kW system with no battery. Don't know the energy savings yet, but could not be happier with the set-up process. Our advisor Brad was great and all has gone smoothly so far. Support is quick and friendly. Great team to deal with.
- Transparency
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Hey Guy,
Thank you so much for leaving us a 5‐star review!...
Read more It's fantastic that you are happy with our service and you find our staff great to deal with. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success TeamUse our energy plans comparison tool
Eli the salesman
Eli, the sales man was very flexible- let us pay on our own timeline. patient with a couple of boomers, was very personable, charming. Old people can’t always relate to this younger generation . Eli was easy going and relaxed.
- Value for Money
- Product Quality
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Hey Rowdy,
Thank you so much for leaving us a 5‐star review!...
Read more Eli is a credit to our company, and it's so good to hear your feedback about the great work that our staff are doing in the field. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success Team
So far we are happy
We had solar installed time frame was good power is reliable
- Value for Money
- Product Quality
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Hey Katie M,
Thank you so much for leaving us a 5‐star review!...
Read more It's good that your system is running and reliable. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success TeamFind out how Smart Energy compares to other Energy Providers
Know better, choose better.
Professional service
I had a 6.5KW solar panel system installed. The installer came out about two weeks after I signed the contract. He and his team arrived on time and were very friendly. The installation seems to have been carried out well and appears to be working. I am now just waiting for my ectricity supplier to install the new smart meter.
- Value for Money
- Customer Service
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Hey Bob J,
Thank you so much for leaving us a 5‐star review!...
Read more It's wonderful to see that you found our installers to be friendly and time efficient. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success TeamUse our energy plans comparison tool
It will be great when I get used to it
Battery added to my existing Solar System, the installer's were very professional & clean workers
- Incentivised Review No
- ServicesElectricity
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Hey Jim,
Thank you so much for leaving us a 5‐star review!...
Read more We love seeing people taking the next step with their solar by adding a battery. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success Team
Easy set up
Great service from start to finish. Solar panels look great and look forward to the future savings.
- Transparency
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Hey Bethany,
Thank you so much for leaving us a 5‐star review!...
Read more Q Cells really are a fantastic choice and they do look fantastic. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success TeamQuestions & Answers
How much is a new battery and how often do you need to replace them .
Hey Susan P.
Our award-winning customer success team are available during business hours to answer your questions. Call us at 1300 133 055....
Read more Jakob Smart Energy Customer Success TeamI was under the impression that once we got solar, we won't have a electric bill again. Why do people still have a energy bill???
Hey Susan P.
Installing solar will vastly reduce your interaction with the grid, which means you will pay less for electricity. Attaching a battery to your solar system will further decrease your grid interaction. ...
Read more Jakob Smart Energy Customer Success TeamWhat does solar buy back scheme mean
Hey Susan P.
Whatever retail tariff rate someone pays for electricity from the grid, they will receive the same rate for each kWh of solar power that they export to the grid....
Read more Jakob Smart Energy Customer Success TeamGet an answer from our members and Smart Energy representatives
Details
About Smart Energy
Smart Energy offers electricity plans and solar services, including solar panel installation and solar batteries for both homes and businesses.
Smart Energy is a Clean Energy Council approved solar retailer.
Points of praise:
- Most reviewers found that the customer support they experienced with Smart Energy was great. Reviewers said that staff were knowledgeable, communicative, and answered all their questions thoroughly.
- They also said that the installation team were efficient, professional, and courteous in their homes.
- Those who went through with an electricity plan or solar installation said that everything was running smoothly, and that they didn’t experience dropouts.
| Category | Online Shops, Energy Providers and Solar Retailers |
|---|---|
| Services Provided | Electricity |
| Services Provided | Solar Product Retailer |
| Clean Energy Council Recognition | Approved Retailer |
- ABN: 83615998377
Extra Information
Contact info for Smart Energy
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Hey Tracy,
Thank you so much for leaving us a 5‐star review!...
Read more It's great to see that your install is complete. Our award-winning customer success team are available during business hours at 1300 133 055. Jakob Smart Energy Customer Success Team