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Excellent service
My technician was on time, kind and friendly. Highly recommend. Job was a tough one and he had it done in less then an hour. I'm very thankful
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- Verified customer
Fantastic
This is the second time I have used Always fresh Carpet cleaning. I will continue to use this company. I found our Technician, punctual, courteous and nothing was a problem to him. I would highly recommend Always Fresh Carpet Cleaning.
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Sue HBrighton Le Sands
Job done no fuss
I have booked with always fresh twice, I have two babies who spend most of the day on the floor, so I need
The carpet as clean as possible as you can imagine we there are food stains milks stains vomit stains etc that you can't really get out by scrubbing.
Always fresh are efficient friendly and get the job done
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Micksydney
Great service
I use these guys all the time, only a small job for them but they do a great job and the carpet comes up great every time.. Nothing is ever a problem and i will keep using them.
Mick
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Angry CustomerCanberra
Rude Employee - Not Recommended
Got bad experience. Rude Employee. I will not use their service in the future. Send complaint letter to their office but no response. Looks cheap but very bad service. DONT USE IT.
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AliSydney
Great job
Just wanted to say how happy I was with the job - the carpet looks great and the service was excellent. Thank you!
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Fantastic, Very Professional!!!
I called Always Fresh carpet cleaning to organize a tile and grout clean for my home. The technician arrived on time and the end result was fantastic. I was so happy with the way my tiles turned out that I booked my mums house in as well. I will definitely be using them not only for my tile clean again but my carpets aswell. AAAA+ service and affordable. Very happy customer!!!!
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Bianca T.Sydney
- Verified customer
Great service and carpets good as new
I called up to get my carpets cleaned after my cat had diarrhea all over the carpets and was answered by Blanche who was professional and helpful over the phone. I was then sent Jefferey within a couple of hours who did a great job to remove the stains with an industrial clean and sanitise and disinfect the area which got rid of the smell. I initially thought this was very expensive but after seeing the result I was very happy and it was definitely money well spent. I then called again to book Jefferey for my mattress cleaning and he also did a fantastic job with that. Thank you for your help Always Fresh!! Would definitely recommend.
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James BSydney
Terrible cleaning service
Bad experience with this cleaning company from the beginning till the end.
Agreed on a 2 hours time slot for them to turn up and the cleaner turned up late.
Complained to the head office who tried to push the blame back to me by lying that the time slot for a later time, eventhough the email sent proved otherwise.
Very rude staff, unapologetic and argumentative on the phone with no customer skills at all.
The cleaner was full of excuses for turning up late and ended up doing a terrible cleaning job on the carpets.
Just looked like the carp...Read more
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LolaSydney
Unprofessional service
I made a booking with this company to clean my home on the first occasion excluding one room to be done at a later date. From arrival the technician starting trying to upsell treatments which I declined. The technician refused to move any furniture so I pulled the single beds away from the walls in very small rooms to allow cleaning. This left very small traffic area exposed. On the technicians departure I noticed that the area behind the beds had not been done at all and although I paid for a room each in fact an area less than 3sqm would have...Read more
been done in each of 3 bedrooms. On the 2nd booking for the remaining room the same technician attended again and straight away tried to upsell other treatments. I would expect that a steam clean should clean carpet that does not have visible marks. On booking I also asked for 2 spot cleans in other rooms which was confirmed by email. The technician was not prepared to do that and once again wanting to charge for 2 full rooms. He then left the site without doing the job as booked. The reservation staff are pleasant to deal with but that's where it ends. DEAL WITH A COMPANY THAT DOESNT RIP OFFSimilar opinion? Write a review on ieatwords.com.au!
KerrySouth East Queensland, QLD
- 13 reviews
- 4 likes
Fantastic, great work
I cannot thank Always Fresh enough for their fantastic work.. They were out within an hour of our desperate call after a flood issue placing fans throughout the area. They followed up daily checking levels of dampness. Thank you all so much for being so efficient and patient.
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Scammers
I booked my carpet service over the phone and was quoted $102 for 2 rooms plus 2 flights of stairs. Plus $89 for one cleaning of one side of a queen mattress.
My elderly mother was the person at home that day and had the correct money for the job.
At the end of the day I get home and my mother tells me she was charged $132 for the carpets and $129 for the mattress!
I emailed the company who ignored me, so then I called them. Told they would call me back. Never did.
So I emailed again demanding an answer.
They reply telling me that my mother agreed to all the 'extras' and thats why the cost was more.
I asked my mother if she agreed to any extras and she explicitly said no.
...Read more
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Laura GSydmey
- 6 reviews
- 5 likes
Hit and Miss
I have used Always Fresh twice. The first time was Jan 2016 and the results were amazing and the carpets were spotless. There were 2 technicians, they even vacuumed, and it only took them 20 minutes. The second time, in 2017, a man turned up with an ancient looking machine that looked like a floor 'buffer' used to clean hard floors. He had a spray bottle, and was just running over where he sprayed with the machine. I am pretty sure he just wet the carpets. It took him a total of 10 minutes and the carpets looked the same as before, but wet. Very disappointing since they were so good the first time.
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bad attitude
Bad job with a bad attitude
save your money this is a rip off
Chemical spray for 30 minutes and no cleaning at all
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Horrible job than by horrible person
Stay away from this company if you don't want your money spend for nothing, he kept complaining about how bad our carpet is and asked for extra from the money was in the beginning. In the end the carpet looks like nothing had done!!!
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Job well done.
We had a 3 seat and 2 seat lounge cleaned by Allan, I would like to thank Allan for the fantastic cleaning job. The lounge looks nearly new again.
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Stay Clear of this company .... DONT MAKE THE SAME MISTAKE WE MADE ..... Disgusting
Don't Make the Same mistake we have .... Dishonest Scamming Employees with their own personal agendas Cannot Clean Carpets ..... Paid Top Dollar only to get unqualified Carpet Cleaners Damage all the carpets they touched. Then get aggressive and Threatning When you Complain ..... STAY AWAY!!!!! There ARE Licenced Carpet Cleaners out There. Always Fresh Management Threaten their staff to upsell scams. Unhappy Disgruntled workers not caring about the workmanship in your home equals disaster. Check out their revievs 50percent Reviews are Terrible....is that a risk you are willing to take? Stay away from these Cowboys!!!!!!
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Jimmy AdamsSydney
- 2 reviews
- Verified customer
Scamming Oriental Cleaners. Use someone else.
Hired them to clean my carpet at 1pm-3pm time slot and was quoted $72 for 2 rooms. At 3:30pm Oriental man messages me saying he will be there at 4:30pm. At 4:45pm same man messages me saying he will be there at 5:00. Man arrives at 5:30 with some fantastical story as to why he was late then asks me to pay in advance for carpet cleaning. I tell him I'm paying on card and his eyes light up. He pulls out the faulty eftpos machine and charges me $72 then tells me eftpos machine didn't charge my card. I quickly checked my bank statement on Netbank a...Read more
nd show him that the payment was processed. He becomes argumentative and tells me it didn't and I have to do it again. Sensing I was desperate to have the carpet cleaned as I was handing the keys in the following morning he threatens to leave. I let him charge the card again and he tells me eftpos machine processed the payment that time. I knew instantly I had been billed twice. Cleaned the carpets in a very average manner. Charged me $144. Use an Australian carpet cleaner.Similar opinion? Write a review on ieatwords.com.au!
Disgusted.
The service started out well, until the bill of $1000 went to $3778.00, because Sam failed to tell me that the extra services come to $1000 each. Then tries to tell me he told me this in our conversation. I am not an idiot I think i would of remembered an extra charge of $2000. Never Again. and as a Business Owner i am disgusted that people can get away with these things.
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Going above and beyond the call of duty
Both Blanche and Joe were amazing when they came to my rescue early this week. Not only did Blanche make sure someone came out that afternoon, Joe explained everything to myself and to my landlord so that there would be no disputes. Joe was also extremely helpful in helping me move the furniture back - it only took an extra few minutes, but it was greatly appreciated.
I would highly recommend !
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