Appliance Care Specialists (page 5 of 8)

Rang a early Saturday morning to book in a service for next week but they were out that same day. Unfortunately the dishwasher had major issues and parts were looking like they were going to be expensive so Scott got in touch with Miele to source the parts as a warranty, faults job although my dishwasher is 7 years old and Miele came to the party and Scott then fixed the dishwasher and now working like new. I appreciate your honesty to go out of your way to do this. Great, friendly service thank you definitely would recommend this company.

Scott, the owner promptly came to service our Miele dishwasher when the parent company needed two weeks lead time. He was extremely pleasant, courteous and importantly, his knowledge and attention to detail were faultless. He restored our confidence in the human nature after a few unfortunate mishaps with "experienced" installers and repair personnel. We have total confidence in recommending this company for your next service call where you can be assured in the quality of their workmanship.
Congratulations on your work ethic.

After am initial misunderstanding about the day that the service was scheduled for, which resulting in my complaining, I received an immediate call of apology and confirmation of a rescheduled appointment for later that same day. All fees were also clearly communicated.

The eventual service experience was fantastic. I received a text on Tuesday afternoon notifying me that “the technician was on the way", then a few minutes later a call from the technician advising he would be arriving in about 15 minutes.

The technician was professional,...

Overseas call centre, not Australian. They won't return calls, call out fees and labour fees are excessive, 12 days without a working fridge and when they finally scheduled a time to fit the part they had ordered, and I had paid for, and they said has arrived, rang me on the day to say they didn't have the part! I took a day off work to be there for nothing!
I ended up having to call out Fysher & Pykel to repair the shoddy workmanship of their repair. The Fysher & Pykel technician told me he could have supplied me the same part that Appliance Care Specialist supplied for less than half the price they charged me! And they didn't even install it correctly!!

I wish I had read these reviews first, it seems that the service fee from Appliance Care Services is excessive and designed to take advantage of the consumer. I was charged $165 for 5mins. I was then told by the service guy that he did not have the part to complete the job, so would have to return with the part, at which time I would be charged another service fee of $50 - so just to repair something basic was $215 + parts which I was told were another $190, so we are already up to $405 - enough to replace the washing machine, which I did. So ...

A technician came after we called the previous day. This supposed "expert" Checked our machine for 10 minutes only to point a very obvious fact about the issue (which we pointed out to him).

He told us he has to order the item from supplier and also insisted to pay the "call-in" fee which is $165.00, then he promised to be able to come and do the fixing after Monday, and we only need to pay $75.

On Tuesday afternoon we called his mobile phone number several (10+) times only to be ignored. Then the next morning received a text confirming ...

Do not use this company - they just scam you for your service fee call out. The technician comes out and has no clue what the issue is, doesn't know model type. Takes photos and tells you they will email you the cost. You wait a month to get a quote by text message which just says an amount. The number you call just goes to voice mail. Make sure you do a disputed transaction with your back for the service fee so these scammers don't get their money.

Please please please i humbly request to all of you don't use this service . .. i try them without review and worst service ever. . After they take your call out fee they don't even care to reply your answers or simply ignore you as possible as they can.. Pleaseeee never ever call them.

The technician didnt repair the issue with a Miele dishwasher and was paid the service call out fee. Very poor customer service from the head office thereafter. I do not recommend this group even though they come out on a weekend. They do not fix anything and retain the service fee.

Your tech came and charged me $265 without doing any repair giving me the assurance that the inspection cost will be set off against the repair and now I have sent two text messages and absolutely no response. Please call asap.

Appliance Care Specialists were quite helpful in booking a call out on a long weekend, but that is where the service stopped. I paid $165 gst inclusive for the pleasure of being told my washing machine was not spinning - which I knew. What gets me the most is the promise on the website are lies and when calling the office to complain the only comment was, 'well I close your call' -
100% satisfaction - I suppose I should have asked or what!!
Fast - Reliable - Affordable - NOT Fast to take your money, not reliable (unless you like chasing ...

Appliance Care Specialists were very helpful booking the original appointment and they confirmed the day of the call out and fee via SMS. Very helpful. They asked me what the issue was and I told them that the motor was running and the water was draining correctly – but it wasn’t spinning. This would mean that the belt would more than likely be the issue. I gave them the make and model number of the machine, and they said they would be able to fix it.

When the repairer arrived, he seemed to know the machine but took apart most of it befor...

Look, I had some challenges with my booking initially, but this company is not a scam as some assert here. I highlighted my issues with the NSW management team who professionally addressed and resolved my issues within minutes of contact. The tech was polite, on time and proficient on the day of repair; in under 30-mins (28'32" to be precise) he had installed the new parts and repaired my oven. Thank you.

The booking process was fantastic, [name removed] the technician who came out was lovely. Suggested I don't bother repairing the dishwasher, but the Oven had a lot of work needed. He said someone would call in the next day. 2 weeks later, I did have to chase them up. The parts eventually arrived and the technician came in on easter Monday to finish the job.

After 3 times rescheduleing my appointment they finally come out to fix my coffee machine the techian had no clue he said he had to take it over night . That was week before Xmas he said he hav eit back before Xmas . It's now nearly April . Ridiculous please contact me asap

We booked a repair appointment for our Bosch dishwasher because this company advertised themselves as authorised Bosch repairers. The technician arrived, could not diagnose problem and called Bosch service centre for advice. Their technicians were all in a meeting. The repair technician said he would follow up and someone would contact us to reschedule. My husband paid $165.00 call out fee. 5 days later we had not been contacted. I called several times and left messages. No response so I sent email. Heard from "service manager" who said she ha...

This mob are simply pathetic. They send an automated response to your initial inquiry which outlines how fantastic they are but ZERO follow up. After initial (automated) email i followed up with a reply a few days later asking if they were interested in doing the job. I received an email back asking me to provide an address and they would book it in. Two weeks later i have heard nothing. End result you have just wasted two weeks of your time.

I booked this service, waited for four hours on a Saturday and they never showed up.

A blessing in disguise perhaps, given how bad these reviews are.

2.5 weeks have past and I have paid for a man to stand at my kitchen bench and do nothing. Was told they ordered a part but after phoning at least 5 times it turned out they hadn't. I am still waiting for a call back and have followed up every day since. Worst service ever!

This is definitely a call out scam outfit. They don't fix anything but they do get their $165.00 call out fee. Then wouldn't you know it they can't get the parts to fix your appliance because they have been discontinued.
So you pay $165 for absolutely nothing. Wish I had read these reviews before calling them.

WARNING: Use these guys if you really don’t want your appliance fixed in a hurry or at all.

They are in my opinion a scam operation, operating to get their $165 call out fee then leaving without fixing the issue. What sort of service company turn up without any spare parts? Quote “I don’t carry spare parts” Un- quote!

The technician promises that someone will be back in 24 hours! What a lie. Why not fix it when you have the opportunity? Because they are a scam operation.

I had a fridge that needed a new fan. I even told them that o...

This company does not know how to fix the simplest of appliances. BE WARNED: they will "threaten" you with a lawsuit for writing a bad review which is pathetically hilarious. Don't be afraid of their cowardly threats.

After an issue with this "company", they finally returned our appliance claiming that they fixed it only for the problem to be multitudes worse. They will take their sweet time to "help" you and there is nothing you can do about it because they DO NOT care about their customers AT ALL.

The company charged me over $400 and the problem is still not solved. They overcharged my account as well. After numerous phone calls nothing has been resolved.

Im really annoyed with the service received by Appliance Care. Apparently the supplier is away but we were not notified for 2 weeks. Its been almost a month that our oven has been out of action, they do not return calls or give their clients any update. Its extremely frustrating. I wish we had gone with another company.

Had serviceman Ben come today to look at my Miele dryer and fridge was excellent in knowledge of diagnosis and very quick and professional in rectifying in a timely manner saving us thousands as another company informed us our issues could not be fixed but he did it all so well and now all our issues are resolved thank you for the great service and would definitely use again if needed