We have needed to use Appliance Care Specialists three times on three different machines and they have been wonderful. Good communication and have been very flexible with me as I work full time and they have tried to work around my schedule. They were clear and upfront on costs and options. Highly recommend.

I had problem with my dishwasher. They came and inspected and charged 165 dollars. Technician said one part need replacing. There team will contact me with in few days with a price for part. No one contacted so I called them then they send me a quote. I paid 155 dollars for parts and there manager said 3 to 4 working days they will get part. After nearly 2 weeks i did not receive any call. They have call centre overseas when ever we call them they say I will pass the message to our manager. I had to make so many calls to get a technician home in the end. Please do not use this people waste of your time.

The service was timely and value for money. The company was able to source the correct part and undertake repairs quickly. The service person was friendly helpful and responsive

Do not use this company! I was charged $165 for someone to come out and look at my oven, and was then told what parts I needed. It then took 3 weeks for the parts to arrive. After organising a time with the technician to fit the parts between 12 and 6, he didn't show. This happened 3 times. Eventually he appeared with the parts but still was unable to fix the oven. He then told me that another part was needed!!! I've contacted management, but after a month of waiting for my oven to be fixed, am so unimpressed. Save your money and time and go elsewhere!

Your technician was prompt resourceful and extremely practical. He improvised a replacement connection for the handle on a De Longhi oven door (model N18423)
I am more than pleased with the service I received.

Called them in 4 times to fix our Miele dishwasher. Each time they ordered a new part at some considerable expense and several weeks delivery each time. Currently nearly $600 later the dishwasher is still not fixed so have had to contact the manufacturer direct.

Sent a so called technician, didn't fix the fridge and charged me $165 for the service call fees. And tell me will come next time and charge labor again. Didn't even provide me an invoice.

They just want you to pay the call out fee withtout fixing anything. they never carried spare parts but their trick is to say that "they dont have that particular part".
they dont really care about the customer, dont even want to take in account the customer's description of the problem as their business is to charge the call out fee, overprice the spare parts and to walk away
Basically what they do can be done by anyone just by watching few videos in youtube. if you cant fix your appliance after watching a video in youtube, this company wont do it either.
worst experience ever

Called them in the morning about our broken washing machine they told us they told us between 11am and 1pm. It’s now 3.38pm and no one has come or even called us. Not sure how they run a business but i’ll Make sure everyone I know does NOT use them!!

I could not be happier with the Appliance Care - great service, courteous staff and most importantly they get the job done. Any time I had a query they followed through immediately and always ensured that everything was sorted.

This is a scam!!! Please do not use them. Called about a broken dishwasher. Guy came and didn't really know what he was doing. He pulled out the dishwasher, played about and put it back together. Dishwasher seemed to work so i paid him the $165 call out fee and he left. 30mins later the dishwasher stopped working again. Called him and he said the office would call me back. They never did. I called the office and they said they would send someone by 2pm next day. No one turned up. Called again and they said they would get someone to call me back. No one called. So now I'm calling the office of fair trading, the ACCC and Small Claims.

The service and advice was professional prompt and courteous. In my case the service agent checked that my warranty claim was legitimate he then called and emailed the manufacturer and followed up later with a The manufacturers response and a courtesy call

I had a specific problem which I defined clearly part serial number etc sent photos etc. Asked that they source part as it's clearly broken. Machine is current model. Not rocket science

I never got a response I followed up 5 times and each time it was like a new experience I was dealing with the Service manager and not call centre but it was like each call was the first time I spoke with them. I persevered because I was travelling and assumed incorrectly they were sourcing the part but my mistake. Suspect not much more than a strong web presence. Don't touch them ever.

Whilst on the phone arranging a next day service, holding the broken outlet pipe in my hand, I was surprised that the technician didn’t want the model number. When I informed him of the model number and the part I required, he said the technician would have that part.
When they rang to say they were coming- yep you guessed it, they were only coming to see what part they needed! It was going to cost me $150 for them to tell me what part I needed when I held the offending part in my hand.
This isn’t a next day service, nor a very honest one.
My advice- find someone else.

Enjoyed wonderful fast efficient service from Scotty, he sourced the problem quickly, got us up and running temporary until parts arrived, came on a weekend to install new parts and we were back in business with cold beer in our fridge, it was a pleasure to deal with a tradesman that had experience and a willing to help
Would highly recommend this service

Called them to book a service for my fridge, the guy even arrived late also didn't know what he is doing as spend 1hr looking here and there, later he said that it may need a new mother board or compressor, 2 weeks and still waiting now without any reply .. rang the company and they said the supplier don't have the part needed where I asked to cancel the job after giving up .. asked for the refund of the service but never been paid back .. Iam going to fair trading to lodge a complain .. the worst service i been given during all my life .. wish I read these reviews before !!!