Aseako Electric Bike Questions & Answers (page 2 of 3)

Hi Noel,

Thanks for your enquiry. Please visit our website at www.aseakoelectricbikes.com.au and you can find out all about our range of electric bikes and their pricing.

Once you have some idea of the model that interests you, you can use our contact us page or just send us an email to [email protected] and we can see how we can further assist you.

Look forward to hearing from you soon.
Kind regards
Brett
Aseako Electric Bikes

Hi Jonjay,
There are a couple reasons why a bike that is a few years old might be giving those systems. Most likely it is a bearing which is easily replaceable. Best thing to do is to contact us direct at Aseako Electric Bikes via our support email ([email protected]) and we can assist in diagnosing and resolving the issue.
Have a great day.
Aseako

Hi Greg,
I believe we answered this question direct to your other email enquiry but for others who may be interested here is the answer:
"To put the bike into 'off-road' mode, locate the magnet that is on one of the spokes on either the from or most likely rear wheel. This magnet is pick up by a sensor that is mounted on the frame. If the sensor cannot pick up the magnet because it has been either turned around or moved along the spoke, then speed management is disengaged and you are in off-road mode.
Of course, in off-road mode the bike is not legal to ride on public roads or bike paths."

Trust this assists.
Aseako Electric Bikes

Hi Hayley,
Thanks for your question. In relation to speed you need to be aware that for legal onroad use, assistance from the electric motor is limited to a max 25km per hour. This does not mean you cannot travel faster than this under your own pedal power but the motor is programmed to cut out at 25km to meet legal restrictions. For further details on the current legislation for e-bikes you can visit our FAQ section at https://www.aseakoelectricbikes.com.au/faq/
Re the right model for you it depends on your riding preferences. The Citte is designed for specific urban/city use where most riding will be on either roads and or sealed bike paths. It has a full pannier rack and a 3 speed internal hub gear system that is very reliable, low maintenance and easy to use. The Cruiser is exactly the same as the Citte in terms of drive and gearing system but has slightly shorter and wider tyres and obviously a full step through frame for these who are looking of ease of getting on or off or prefer a more upright riding position. Both bikes have full pannier racks for baskets, bags etc.
The Alto has the same drive system but uses a 8 speed derailleur gear system. (has 8 external sprockets at rear wheel) This system can require some additional maintenance over time but generally cheaper than and internal gear hub but has a few more gears at the high end which can assist with straight line speed. There is also 2 levers to change the gears up and down as compared to a simple twist control on the Citte & Cruiser Bikes.
Hopefully this assists. For additional assistance to match the right model, please feel free to contact us direct.
Kind regards
Brett
Aseako Electric Bikes

Hi Liz, Thanks for your question. The best way to get any support on our bikes is to contact us direct on 1300 55 99 76 or email us at [email protected] or use the contact page on our website www.aseakoelectricbikes.com.au

To answer your question, however, depending on your model the bikes weigh around 28 - 30kg including the battery battery is around 4 kg depending on the model and capacity. The batteries can be easily removed to reduce the weight on a rack.

In our experience and from customer feedback, the best racks are those that support the bike from under the wheels. They generally handle the weight better, are easier to load and remove any issues you have with the frame shape which can make it difficult to hang, particularly if it is a step through design.

Some rack brands that we have had positive feedback on are Yakima, Fiamma or Thule. Each have varying types and price ranges to choose from and generally have local retailers available.

Trust this helps.
Brett
Aseako Electric Bikes

Hi, thanks for your question.

The best way to get any support on our bikes is to contact us direct on 1300 55 99 76 or email us at [email protected] or use the contact page on our website www.aseakoelectricbikes.com.au

To answer your question, yes, there is a serial number on the frame. It is stamped into the frame facing forward of the bike in the section that the front fork and handlebar fits into. There is also a seperate serial number for the battery on he battery itself.

Trust this helps.
Brett
Aseako Electric Bikes

Hi, thanks for your question. If you have a large frame Tourney, there may be some further adjustment possible to lower the seat further than standard by way of a change to the seat bracket. Best to give us a call direct at Aseako on 1300 559976 and we can work through the options with you. Have a great day!

Hi Thomas,

I think you have already sent us an email direct which we have responded to. If you get back to us on what we have asked then we should be able to assist you with both a manual and key lock.
Regards
Aseako Electric Bikes

Hi Jason,

Could I suggest that you contact us direct on 1300 559976 or email us at [email protected] and we would be happy to work with you to diagnose what the issue might be.

Regards
Brett - Aseako Electric Bikes

Hi Lizzy,

I am sorry to hear this, please send us an email direct and we can sort out a solution for you as soon as possible - [email protected].

Regards Shaun

No on / off on the battery - best to send an email through and we will talk you through it - [email protected]

Send us an email [email protected] and we will assist you in diagnosing.