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Tourney, Zoco Xtreme, Alto, etc...55 questions from our users
jackasked
Why is the throttle on the Aseako on the left, all motor bikes have throttles on the right, and also some other makes of ebikes?
3 answers
Brett R.Aseako
The gear selector is on the right so we cant put the throttle on the RHS - thats the only reason.
As Aseako said: The gear selector is on the right so they can't put the throttle on the RHS.
I ride a motorbike as well, and you get used to it. The first five years are the hardest - I mean the first five minutes.
some other brands of ebikes have throttle and gear lever on the right side, why can't Aseako, as it is more natural after riding quad and motor bikes, and I like the set up of the Aseako's motor through the gears but the throttle discouraged me.
Astrovasked
I bought the bike in Brisbane, when moved to Melbourne was hit by rain, and now the bike is not working. when I turn on charging, it shows a full charge and when I turn on the acceleration, the power turns off completely. what could be the problem? I thought this bike water resistant.
1 answer
Brett R.Aseako
Hi Astrov, Just give us a call on 07 5448 9418 and we will help you work through your issue.
Lindyloukasked
Hi I haven't used my aseako bike for twelve months and now the bike isn't working - no power. Do you have any suggestions maybe I have to buy a new battery ? Linda
2 answers
Brett R.Aseako
Hi Linda, Please email us direct on [email protected] or call us on 07 5448 9418 and we will ask some question and advise.
I suggest you connect the charger to the bike, disconnect the power outlet lead from the battery, and leave the battery on the charger for 24 hours or so. If the battery is dead flat it may slowly accumulate enough charge to kickstart the charging process proper. Then charge it to completion.
If that fails, contact Aseako. A new battery may be needed.
For future reference: all modern batteries should be maintained as close as possible to fully charged at all times. So frequent connection to the charger is a must. I connect mine through a surge-protected power board with overload cutout. It is quite safe to leave it unattended on the charger; to even leave the house and go on holidays with it on the charger to maintain charge.
Kiriakoasked
Hello Aseako Rep, the photos of the Cruiser model dont show the disc brakes on the front wheel. Is this an error? Also, does this model come with a stand? and do you sell saddle bags as an extra?
Regards Jack
2 answers
Brett R.Aseako
Hi, The Cruiser does come with a Tektro disc brake on the front even though the picture does not show this. Yes the Cruiser comes with a stand. We do not currently sell pannier bags, but you will find some very well priced bags on ebay. Regards Shaun
Yes, Shaun is certainly right.
My Tourney has disc brakes front and back and a stand. Going by the Models page at http://www.aseakoelectricbike.com.au/models/ the Cruiser model looks more oriented to riding and shopping about town rather than the rough stuff. (I will shortly be testing my Tourney out as a farm bike,)
I have pannier bags for my road bike and mountain bike, but they don't work so well on the Tourney. A normal rear carrier has a post going down to the rear axle, and that post keeps them off the rear wheel, but that can't be with rear suspension independent of the frame.. They would bounce around and snag the spokes of the rear wheel.
The solution I favour at the moment is an easily removable basket for the rear carrier. I checked one out a few days ago at a local bike shop. Price less than $50. But I'm still looking.
Hope this helps.
Ian MacDougall
Peterasked
My Aseako Mono jumps out of gear all the time and I constantly fine tune the gears which sought of fixed the problem BUT top gears (8) seems to miss/slip even though it's selected. Any suggestions?
3 answers
Check the alignment of the chain guide sliding runner & the tension of the idle wheel sprocket. Sometimes the chain links have stretched over time & the sprocket tension has weakened.
Brett R.Aseako
It would normally be a gear adjustment; you may need to find a good bicycle mechanic who knows how to adjust gears correctly, or just send us an email to [email protected] and Harry has some video links which may help you. We get our demo bikes adjusted every 3-4 months bike an excellent bike mechanic near our office, but to be honest good bike mechanics are very hard to find from experience.
Yes this happen to me on 3 accasions, Ive had my Moto for approx. 3 years and the problem is that the 8 gearing sprocket has a fine crack through it (under load) and needs replacing. You would need to replace the complete set of cluster gears which is annoying and this problem should be solved by Aseako co. because this is a constant problem for me ! maybe designing a stronger gearing system ?
pelly43asked
I have just bought the Aseako Cruiser, i am having trouble going down a very steep hill, too fast and I was just able to take the corner, the bike was in its heaviest gear.
2 answers
I have no problems with hills but I have the disc brake version & had to adjust the rear brake but the front brake alone really slows the bike just using it at times. Do you stop pedaling & hear the motor stop. you must stop pedaling or operate the brakes to disconnect motor. The gears have no control of the motor not like a car etc.Do not change gears going down hill as the motor will kick in if you start pedaling. If you have the grip throttle fitted you need to back off the throttle as well when going down hill. The only way to slow down is to STOP PEDALING. If motor does not stop you have a problem with the electronics.If all else fails turn off main switch & use the brakes like a normal push bike which is what it really is but has a motor for PEDAL ASSISTING.
Brett R.Aseako
If you are going down the hills too fast, all you need to do is apply the brakes....once the brakes are applied the motor cuts out immediately and the bike slows down, just like a normal bike.
barry walkerasked
Battery charging time ....can you overcharge the battery provided?,,,, can you top up bateery that has been used for a week or two? thanks
1 answer
As far as I know,the battery does not have a "memory"(like early mobile phone batteries did) therefore you do not have to let it completely run down before recharging.I keep mine charged,although I will admit that every now and then I let the battery run flat and give it a good charge.If you are using it for a number of days,for your own benefit I would recharge it,this bike is quite heavy when being used without the motor.
ed2611asked
Are you gonna have a 250Watts version of this bike as to the new australian standard?
4 answers
No I am not going to upgrade to 250w,this bike is powerful enough for me(and I suspect most others who ride it) as it.
I'm a consumer, not a supplier. I am happy with what I have. You should ask the Aseako people waht they are going to sell!
Good luck
Oops misread the question.My comment stands though regarding the bike- it is powerful enough as it is.
DES3175asked
I have only had two very short rides of about 15 minutes each,so that I can used to riding this bike and gain confidence.The battery indicator on the handlebar control still shows as full.Should I be putting the battery on the charger,even though the actual battery use has been so low it does not show up yet?
3 answers
Brett R.Aseako
You can charge the battery at will, there is no need for you to wait till it drops down. I would always keep it topped up, just in case you decide to go on a long ride.
I would wait til nearly but not dead flat
I have always understood that you need to condition a battery when it is new, by running it down before you recharge it a few times, but after you have done this, it is less important to run it down every time. However, you are supposed to do it occasionally for best battery life.
Bottom line - I don't really know, but I would look on the whirlpool site (Google it- they are a fairly terse community, but usually have good information), or ask someone who understands batteries better than I do.
Regards
Athol
GNMACCAasked
What are the two "tubes" one on iether side of the lower arm on rear struts with slip on covers over them? Is there any lubrication pionts? How water resistant are the controls etc: on handlebars and motor, it
's pouring down rain and no sign of stopping?
1 answer
The 2 things I saw either side of rear struts are the mounting points for the rear brake calipers. Not used if you have disc brakes.
No computers like moisture. Put some cling wrap over them so you can still see and use them.
GNMACCAasked
New owner of moto. Can some-one tell me what the (tubes) with the fitted caps, on the kower arm of the rear end? It's also raining heaps, how is the water proofing on electronics?
1 answer
Brett R.Aseako
They are the mounts for V brakes, you obviously have disc brakes on your bike.
The electrics are all sealed so riding in the rain is fine - if you are riding in severe rain for a long period of time then its possible that the display controller on the handlebars may get some moisture inside, but this would be rare - if that did happen it would generally dry out after the rain has gone.
DES3175asked
Is this bike suitable for short people,because I have read the frame is a bit longer then usual and there is more distance between the seat and pedals.As a 5'3" adult female,I would like to know if this is the case.
4 answers
Never mind,I contacted Aseako by email and got the info I wanted.
Just as well, cos I have no idea! :-)
Have to hand it to the people at ASEAKO,as I had an email with measurements for the areas of concern - seat to pedals and seat to handlebars,within four hours of my email.Just for the record this bike is slightly longer is those areas then my current bike,by only 2-3cms difference,so will not be an issue if I go ahead and buy one
spanky12asked
Can you take the battery off to charge it?
3 answers
Brett R.Aseako
Yes, the battery is locked on with a key, so you unlock the battery, remove the plug and pull it straight up - takes about 10 seconds to remove the battery.
Yes you can. The battery is seated in a frame behind the seat, and locks in place with a key.
Yes, regards, Lea
DES3175asked
Can you ride this bike like a "normal" push bike if you wanted to when on flat areas? Or do always have to use the battery assist?
6 answers
Brett R.Aseako
Yes, you can leave the power in the off position and ride the bike like a normal bike - there will be no resistance from the motor as there is a one way bearing which stops the motor from being turned when the rider is riding the bike with no power assist.
There is also a Low, Med and High setting on the front control panel - riding in low will be slightly better than riding with no power at all, then just switch to Med or High when you come across a hill you need to climb - by riding the bike like this you would potentially double the battery capacity as well. Alot of people ride the bike like this to get fit.
Yes, I only use the motor when going uphill, I did buy the bike mainly for the exercise. I find that the battery lasts and lasts with this limited use of the motor
Thank you both for your responses.What is the average number of full charging cycles I can expect from the battery?Thank you.
Teddy10asked
It appears the motor rating for electric bikes will change in Australia from 200 watts to 250 watts in line with the bike manufacturing countries in the very near future. If I buy a bike now how difficult will it be to up-grade to the new standard?
3 answers
I would suggest you ring the team at Aseako, however unless you want to race with cars, it has more than enough power as it is. I certainly wont be upgrading my bike in the future. It is fantastic as is.
Sorry, I am a lawyer, not an electrician. I just ride the thing! As it appears to be a sealed unit, I don't think it is likely to be possible to upgrade the motor on the Aseako without buying a new motor. But from what I have read, I am not sure that 50 watts would make a lot of difference anyway. Ask the Aseako people!
I too suggest getting in touch with Aseako, the bike is fantastic as it is. The team at Aseako are extremely helpful.
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