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Reviews

4.1

216 reviews
5
(147)
4
(23)
3
(5)
2
(3)
1
(38)
  • Value for Money
    4.0 (76)
  • Transparency
    3.7 (57)
  • Customer Service
    3.9 (79)
  • Booking Process
    4.3 (73)
  • Vehicle Condition
    4.3 (74)
  • Received Booked Vehicle
    • Yes (58)
    • No, I received a better vehicle (10)
    • No, I received a worse vehicle (9)
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Reviewer Photos & Videos

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  • Verified customer

Great experience with Jeep Wrangler

published

A great adventure with a great Jeep Wrangler 4WD. Friendly people at pick-up and drop-off locations. Perfect way to travel Australia! I would recommend everyone to rent a 4WD at Australian 4WD Hire.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Paul and for your wonderful recommendation. We are certainly pleased to hear you enjoyed your trip and sincerely look forward to assisting you on your next adventure, please do not hesitate to contact us anytime.

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Amazing 4WD Cars and amazing trip!

published

We had an amazing trip with our 4WD. Everything went without problems and we highly recommend Australian 4WD Hire. We had all the equipment we needed. The vehicle was great, performed well and the roof top tent was so easy to set up! We were 4 people in total and it was just perfect. They even gave us a tent to set up. Everything included, very glad we chose Australian 4WD Hire!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Great 4WD Hire Company!

published

I recently hired a Jeep Wrangler from these guys on a trip over to Perth as a 4WD is a must if you really want to visit the most beautiful places in Australia. Besides it handling amazingly off road and on beaches, it was an extremely nice car to drive inner city and to the more accessible tourist locations. It was clean and tidy from the beginning and their customer service and communication was great and quick to respond. Super happy with my hire! Payment was made easy via card and the bond processed on location. Nothing to fault here!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank Jian,
We are very glad you enjoyed your trip and that the vehicle and equipment were well suited to your needs.
We look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

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  • Verified customer

Perfect for family trip!

published

We had a beautiful adventure camping with our 2 kids (6 and 10 years old) with the hillux in the national parks around southern Victoria. The gear was very practical and well maintained and the car was very well serviced.
The company staff was very friendly and helpful. We got our bond back fast without any problems. The contract was a bit difficult to understand with all the legal jargon but for the rest we were very satisfied.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Sonja, we are very glad that you and your family enjoyed your trip. We look forward to assisting you on your next 4WD getaway!

Review collected in partnership with Australian 4WD Hire

Sam

SamTAURANGA

  • Verified customer

A great drive through the outback central WA

published
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Sam, we are very pleased that you enjoyed your holiday and that all of the equipment and the vehicle were well suited to your needs.
Thank you for your business and support!

Review collected in partnership with Australian 4WD Hire

Benz

BenzFrankfurt

  • Verified customer

Excellent Company!

published
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

Adam

AdamSydney

  • Verified customer

Brilliant 10 days in SA thanks to A4WD!

published
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

Judd Bogust

Judd BogustNedlands, Western Australia

  • Verified customer

Excellent 4WD - Clean Equipment - Great Customer Service!

published

Hi Maryna,

Thanks again for your excellent customer service! The Prado I rented from you over the last ten days was in perfect condition and it was a pleasure to drive. As you promised, all the equipment- truck, tent, refrigerator and camp gear were spotless. My daughter and I had a great trip which was due in large part to your Australian 4WD team. I will definitely be renting from you again.

Kind Regards,

Judd

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Judd,

Thank you for you kind review, we are very pleased that you and your daughter enjoyed your trip and certainly look forward to assisting you on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

  • Verified customer

What an incredible experience that was

published
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

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  • Verified customer

I will be soon again in Australia! 100% my car will be hired in Au. 4WD Hire!

published

customer service was efficient, clear and fast.
bond payment was asked little late, but they took cash with no problem... so that was perfect for me.
The vehicle was not the same, but the one I got was better. (even if I wanted to have more fun with a manual gear...)
I hired the vehicle to go camping in Fraser island and other places, the vehicle and gear provided was more than enough and what I needed.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Ricardo! We are very glad that enjoyed your trip and that the vehicle and equipment well suited to your needs. Thank you very much for your business and support, we look forward to assisting you on your next 4WD adventure!!

Review collected in partnership with Australian 4WD Hire

Jon

JonSydney

  • Verified customer

5 star review for 5 star service. Excellent throughout the process from beginning to end

published

1.) Customer service was fabulous from start to finish
2.) Bond was refunded within the timeframe they agreed to
3.) Vehicle was reliable, clean and with low KM's
4.) A once in a lifetime trip from ADL-PER and we will book with AU 4x4 again for the Coral Coast this year
Thanks to the whole team

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Jon,
Thank you very much for your business, feedback and support, we are very glad you enjoyed your trip and that the service you received met your expectations.
We look forward to assisting you with your next 4WD trip!

Review collected in partnership with Australian 4WD Hire

  • Verified customer

See you again next time!

published
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Heiko, Thank you very much for your detailed review of your hire, we greatly appreciate you taking the time to outline your experience.
Thank you again for your business and support, we look forward to assisting you on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Great trip, thanks to a great car!

published

My experience with this company was good. I hired a Toyota Hillux for two months to travel from north Australia to south west Australia. The car was great (good condition, clean and what I expected and needed for the trip) and pick-up and drop-off went smoothly. The camping gear that came with the car was also of good quality. I really appreciated the tire pressure pump included in the recovery kit as I understand those are not always included by other companies. Finally, when I encountered two minor issues with the car the company's response was quick and helpful.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

Andrew

AndrewWhangarei

  • Verified customer

Great way to get off the beaten track

published

We are return customers of Australian 4wd Hire, as we like to get off the beaten tourist track and into the more remote parts of the country. We found booking and any question we had were handled quickly and efficiently. As was the bond repayment. Having most of the camping gear included is great for us coming from NZ. The pickup and drop off was also fast and efficient although there is quite alot of reading to do. Thanks to the team

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

4WD RTT Camper was great

published

We had a great time in the outback, driving the 4WD RTT Camper along the Oodnadatta track. Pick up in Adelaide and drop off in Alice Springs were smooth and quick. The rooftop tent and the awnings were very functional and easy to open and close. Security bond was released without a fuss within a few hours of handing over the vehicle.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Kamal. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

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Voit

VoitSchweinfurt

  • Verified customer

Amazing Family Holiday

published

We had a very pleasant experience, head office crew was the most attentive and ready to answer all of our questions before, during and after hire.

Supplying lots of pictures and links that made our preparation for the whole trip much easier. Agent in Perth was helpful and had a great knowledge about the area.

The whole camping style travel was new to us but we have really enjoyed it mostly because we were provided almost with everything that we needed for the trip.

Coming from overseas you cannot ask for a better package. Thank you!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Voit,

Thank you very much for your business, feedback and support, we are very glad you enjoyed your trip and look forward to assisting you with your next 4WD trip.

Michael Stephan

Michael StephanMurwillumbah

  • Verified customer

Really smooth experience with all the support that we needed.

published
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Michael! We are very happy that you have enjoyed your hire and that the vehicle and equipment were all well suited to your needs. We appreciate your business and support and look forward to assisting you in your next 4WD holiday!!

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Great car, friendly people, good service

published

All communication with 4wd administration went over email, they were always correct and very quick to answer. At pick-up and drop-off everyone was very friendly. We had a big Toyota 4x4 which was great to drive and had everything you would expect.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Stijn, thank you very much for your review. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure.

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Great Trip!

published

Just wanted to say thank you for providing reliable Hilux Camper RTT.

Complimentary camping gear was very handy.

We had a fantastic holiday on the West Coast.

Great service, great people, highly recommend!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Max, we certainly appreciate your recommendation and lookforward to assisting you on your next 4WD getaway!

Sam White

Sam WhiteGold Coast

  • Verified customer

Great experience!

published

Near new vehicle with almost everything that one need for camping. Agent in Perth was friendly and helpful, everything was explained. We didn’t have any troubles following the T&Cs which we found were reasonable, bond was refunded the next day. Recommended!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

That is great to hear Sam! We always like to hear that our agents are friendly and helpful with customers and we are very glad you enjoyed your holiday. See you next time for your next 4WD holiday!

Page 5 of 11
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Questions & Answers

N Jacobs

N Jacobsasked

what is their new email adress or website?

im still owed 1500 in bond..

3 answers
Hans
Hans

You'll find all new contact information on www.explore4wdhire.com.au
I really hope this helps you and others, but i may doubt it.

Chris P.
Chris P.

They are off the charts these guys! Trading insolvent !

Phil
Phil

Hi,
Check out the page Hans mentioned.
Hope it helps. It seems also pending on when you hired / payed bond and to which account.

Conor O.

Conor O.asked

Is this company still operating, ieatwords appears to think you are not? Your website is offline, your email address doesnt work but you are still posting 5 star reviews but not answering customer questions?

1 answer
Lee F.
Lee F.

The company changed its website to Explore4wdhire.com.au. As of today the phone number is disconnected. I rang to ask them about my deposit return. The ABN is the same, 638025911. The ASIC website shows the owner as Mahesh Thakur. The registered address is '1605', 530 Little Collins Street, Melbourne which is a mens tailor who knows nothing about the business. Product Review is doing a disservice allowing these 5 star ratings through given the overwhelming evidence that the company is not trading and owes over $300,000 in bond payments to customers.

Annie McDonnell

Annie McDonnellasked

Is your company still running as I have booked a car in Broome in May and paid a deposit..
Annie

13 answers
Jackandzoe
Jackandzoe

Have you tried contacting the agent in Broome to see what they say?

Janina G.
Janina G.

I would honestly try to get your money back and rent off a different company.

Janina G.
Janina G.

Don’t pay them a further cent
The new company is corrupt and Probly a family member from previous owner
They have ripped off countless people
They owe us over 8 k
Our car was a lemon and we still paid 3 k for the hire
Also they have not repaid our 5 k in bond
A total ripoff business

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