I went in to get a brake light and see if I could get it fitted. I was treated very rudely by a young man and told that everyone was at lunch. And that was that.

Customer service was horrible, couldn't be directed to the right location correctly and when it was time for me to be served, the people behind me got served before me and I had been in the store longer than them.

I ordered some spare parts at the Mile End store for my Hyundai and I got good customer service, they were really helpful. I paid quickly and easily via zippay, and when I returned a part because it was not the right part the customer service rep was easy to deal with and helpful. And they quickly refunded my money electronically via zippay. Smooth transactions. Satisfied and happy with the service provided.

Tried to return a faulty product for refund as they had already replaced it once. Initially they refused, trying all sorts of excuses even a "15 day warranty limit". The staff were arrogant, and they determined that the goods worked satisfactorily because they couldn't test it on my wife's car!!! Thankfully the mechanic smelt something odd in the electrics, though I am sure it was because I asked for their names to add to my complaint to the Dept. of Fair Trading. All in all, too hard, made me feel like a criminal, and an idiot. Won't use the store again

Big thanks to Darryl and Paul at the Malaga store for my new reversing camera.
Great job plus very cheap cost for installing it.
thanks again guys from carol Nissan micra.

I have spend over $100.00 to repeatedly buying paint from two different stores. Everytime they mix its mismatch. No where near the actual Paint code. Refused to give refund. At the end I called a panel beater mate. He told me to go to a professional paint supplier. Found him much cheaper and perfect match first time. Very unprofessional people. Will never go back again.

I have been a Supercheap customer for a long time but I seem to be leaving the store empty handed and heading to Autobarn and buying better quality and cheaper prices in most cases. The Cranbourne store has great staff and great customer service.

Visited Autobarn to buy wiper blades for my 89 hilux.Visible on the shelf for around $9 for 2.Helpful staff member offered to remove the old and fit a new set.Going out the door to fit, I had to insist that I wished to pay at checkout to save coming back into store..Checkout price $30.Made a strong negative comment and visited super cheap.They had a set for $10 with windscreen cleaning fluid for the water reservoir +window scraper.May have been a quality variation,difficult to rationalize a $20 difference.They do have good specials on oil and other items

I just purchased my pioneer platform from auto barn two days before going on a much needed break from work as auto barn didn’t have the staff to fit the rhino product I opted to fit my self every thing was steaming along perfect until I realised that the m6 bolts are to short with the 5mm space er kit needed to fit on Suzuki Grand Vitara as time got away from me we had to leave without the rack that’s set me back $988 plus rod holders another 196 each needed 2 off them my sons new fishing rod had to stay behind to

Asked about different types of belts for car. The worker didn't try to help at all. He stated that I needed to know the exact details and if I didn't that he couldn't help me. he didn't look up my car on the system or in the manuals or anything.

Just went to frankston store fantastic service came out to car to assist. Great knowledge of products. All staff excellent on a busy Sunday

I went to a competitor across the road to buy a common part. As usual for that store, it was out of stock, and the staff there seemed disinterested.
I went to the Hoppers Crossing Autobarn store and was served immediately by a helpful staff member who found exactly what I was looking for, at the same price as the disinterested competitor...

I rang three stores and after I repeated the part number three times, I was told no stock, over a week to order in and over twice the price of other suppliers. The ignorance of the staff is frightening. I assume they pay little per hour because their staff are ignorant of the basic mechanical operations. I wanted O2 sensors, which are a basic service part, like a filter or any other sensor. I had to explain everything and ask how do I order, how long, how much etc etc. I normally wouldn't say this, but buy from ebay for $50 delivered, genuine Bosch parts & save yourself the headache.

Had Running lights and Headlight globes fitted today, And Aaron the fitter was great at his job. But that was it... Staff members Murray and Jarrod that took my payment of $280 did not ask if I had a Velocity card. I only found out about it tonight when I was going to provide a great review That's 560 points I have missed out on. Not Happy Autobarn.
5 ***** service for Aaron

Good service. A bit of trouble exchanging something outside the 14 day window but the manager Justin was very good and sorted it out for me. Nice to see a company that tries to listen to customer concerns and improve

I was restoring a car so spent a lot of time perusing the shelves for bits and pieces throughout the rebuild period. The owner I assume was very helpful especially when I had to match paint colours, ( Autobarn Capalaba do colour matching and put into pressurized spray cans) Excellent, highly recommend. A family member was told by one of the staff I come into the shop but don't buy anything, up until then I was purchasing oils, filters,brake pads, rotors etc as I had three family cars to service, so now I tend to avoid going there and patronise the other two auto business's close by. One negative thoughtless comment, such a pity

I recently had a return because of a faulty item and the owner was more than displeased because i bought it from another Auto barn. Then when i purchased some sand paper they over charged me by $2 and he got even more wound up. Saying its not worth the paper work and how much did he owe me. I'll never shop there again its not worth the hassle over $40. Also want to add the the 2 employees were nice the man and the girl just the owner had a problem.