I've been using AVIS for a while for intrastate work trips. Recently had an incident where paint fell off the back of a truck and was splatted all over the side of the rental vehicle. I reported it to AVIS 10 mins after it occurred, provided all the details and arranged to swap the vehicle over that afternoon so AVIS might have a better chance of cleaning it.
Weeks later I'm sent an invoice for the excess amount suggesting I hadn't provided any details. Unbelievable! They are a massive company, are lazy and just DON'T CARE about looking after the people that provide them with business.
Will I be renting from AVIS again? There are much better options in Australia. Don't waste your time or money!

I rented a car for 5 days through Avis in Malaga, Western Australia. When I picked up the car, they pushed me 3 or 4 times to pay extra to reduce the excess (an extra $500 or so) and were quite irritated when I refused. When I returned the car, it took several attempts to get a final invoice, to find they had overcharged me by $32. I've queried it, but they claim the fee was correct. I know it's a small amount, but I just want to warn others of their tactics.

As a result of Coronavirus I was required to return my hire car early. Initially I was charged excessively by Avis, this was rectified without fuss after I sent an email requesting a review. All other elements of the hire were seamless and the car was new.

I returned my car with a full tank and had receipts but they added a tank of fuel to my credit card without telling me. They were hoping I didnt notice. It took weeks to fix the mess. I wont use them again

I tried to return my car to the Paramatta office this morning. Granted, I arrived probably just before or at 12noon (did not check specific time upon arrival as I did not expect office to be closed already). I then called customer service to try and see where else I could go, but its only Airport office that remains open and another 60 mins drive from this office. The customer service officer had to return in any event
to open in any event for a truck that was also waiting to pick-up cars...and this guy also said he was there before 12 noon.
Officer told me boldly he will not accept my car! Probably worst customer service in years!!

Unfortunately I have had to return a rental car early as a result of caronavirus flight cancellations. Despite daily email spam from the Avis Ceo "that they understand and will waive charges" I have had my credit card gouged by avis for an extra A$1500.

I hired a Avis budget vehicle in Cape Town, South Africa. The staff member advised that the car did not include breakdown insurance and to cover this I would need to purchase the premium insurance. This was in fact incorrect. My car hire included breakdown, but she stated it did NOT. Who wants to take the risk in South Africa. As a result I paid an additional $360. Travellers beware of this deceptive and misleading information.

I hired a car for a day from Avis in Hobart. I could not find a petrol station and they were due to close so I returned it happy to pay a little extra for them to fill up the car.
They charged $5 a litre!! It was $113 for 1/3 tank. Also I had booked a Corolla and got a Commodore so it used more fuel as well.
Total extortion and while I accept there is a cost to them refilling the car, that would be the same regardless of the amount of petrol needed.
Never again, Avis

They overcharge me for credit card surcharge but they ignore my refund request. In the invoice stated 1.17% surcharge fee but end up they charged me 6.9% fee. Please stay away.

We picked our pre reserved vehicle at the Hobart Airport after flying from Brisbane. The customer service from the counter staff and the pick up/ drop off guys in the rental carpark was excellent. We were greeted with a smile and were given an upgrade to a 4WD at no extra charge. We hired the car for 2 weeks and travelled all over Tasmania. It was a clean vehicle with low klms and drove really well. The cost was way below the competitors and good value for the money. There were no surprises at drop off and it was a very easy process. We would definitely recommend Avis at Hobart Airport

Made a booking with AVIS and required a refund due to a system error their end. Have made numerous calls to their reservations call centre post hire to try and sort it out and been hung up on four time. You are moved around between their reservations departments and no one can sort it out. very frustrating for what should be a simple process. will never hire a care from them again as have been treated very poorly by their processes.

Quoted $266 charged $735.
Customer service at Sydney Airport was friendly but I was given me the paperwork for a different car.
Call centre was not very helpful after being on hold for almost an hour to discuss charges.
Was charged again upon returning the vehicle.
Not impressed, would not recommend.