Avis (page 3 of 10)

First time reviewer here. Never had to post anything on anything before. Avis managed to waste so much time for a simple refund process. The way they handle the same case through different customer agents caused so much confusion. Every time I replied to the email or called in I got a new agent and what was a simple EFT process suggested by the first agent, totally confused all 5 of other agents who followed up on my request. I don't know if this was a technical issue where the system masked part of the email that contains crucial information or what was it, but I was really disappointed at the experience.

I have been a long term Avis customer for many years without any problems. Cars always available on time in good order at always competitive rates.
On my last rental they were not up to the standard I have experienced in the past. This caused me to be out of pocket by several hundred dollars.
After I brought this to their attention the problem was rectified promptly and to my complete satisfaction.
I was very happy in the way they handled my complaint and i will continue to use this company.

The vehicle was fine, the customer service was non-existant.
We booked through a third party under the agreement we would have 200 free km per day. We drove move the included milage so fully understood that we would have to pay extra once we returned the car.
However, a week later we were charged a figure significantly higher than we were expecting.
When I rang Avis, they said our allowable milage was reduced to 150km/day and that I had to take it up with the third party. I sent them the receipt showing 200km/day and they said it didn't matter...

My insurance company insisted I provide Avis with my credit card details for a car hire they organised. Avis said they were only authorised to take a dollar. Half way through the hire they have taken $107.95 out of my account and refused to tell me why when I contacted them. They also refused to provide the details of their ombudsman. I contacted my bank and they have cancelled the card and a dispute process has been initiated to get my money back. Avis's solution was to ask me for my bank account details. I refused obviously. Avoid them, they ...

The vehicle was fine. The customer service however is definitely not! I was charged one day plus 2 hours extra instead of just 2 hours extra. As I wanted the car for 2 extra hours I phoned and asked what the extra charge would be. I was advised it was the hourly rate however Avis debited my bank account for one day plus 2 hours. Despite numerous emails from me to Avis they have not provided me with a fully itemised account or explained the fine print in the contract upon which they are obviously relying. I will never book with Avis again.

I just contacted them confirming whether or not we can still pick up the vehicle on the up-coming booking day since we are currently in lockdown. The operator was REALLY, REALLY, rude. She never listened to my question, and accused me of not stating the day as "this Friday" when I only asked "can I still pick up the car on Friday since we are in lockdown", she never understood my question and kept telling me I can no longer pick it up. She also said she can't find my reservation number and asked me to make another booking. When I asked her to c...

I was told to drop a vehicle before 8am. I assured them I will have it back well before 8am. I arrived at 7:30 and all the gates were locked. There were people moving around and I hooted, but was ignored.
The office only opened at 8am and I was met by an outright rude arrogant woman. Shifting blame and talking over me not allowing me to complete my sentences.
Obviously from comments and ratings, AVIS doesn’t care anyway.

Rented an Avis car recently, pick-up Mackay airport, return Airlie Beach. All was 100% perfect until a few days later when I found an additional Avis charge of $97.56 on my credit card. When I checked my E-receipt (no receipt given when car returned) I saw the charge was for late return (04:21pm). I know I returned the car before 12:45pm and had evidence and witnesses to prove it. After 9 email exchanges with Avis customer service, all but the last rejecting my claim, I have finally been advised that the charge will be reversed. I spent hours o...

booked a car and was told there was a covid waiver so i can cancel for free up till the end of the year
when i tried to cancel i was told this was not the case, it was only when cancelling due to covid
so i checked the box that said i was cancelling due to covid and still got charged $82.50
thanks avis
won't be using you again

Their customer service couldn’t transfer me through to the store. I ended up taking my rental in I wanted to ask if the phone a few questions. I had to then leave and fill up one bar of petrol and was told they would charge $5 a litre and then bring it back in. The lady was very rude and not apologetic at all and said they’d been answering calls all day and I had the correct number. Once I had returned from a 10 minute drive there and back there was no apology for the inconvenience. Terrible customer service and I left feeling unvalued and like they didn’t care.

I’m convinced they are stealing peoples credit card details I’ll be going to fair trading and the ombudsmen. 2 lots of different charges and not a single email or invoice also the fuel cap was broken from the last person who hired it so there was no way for me to open the fuel cap using the key provided and that left me unable to put fuel back into it on return.

I promised a review and here it is. The folks at Avis on Whitehorse Road in the Blackburn area are first rate! Friendly and fair. A combination not found most places these days. Highly recommend them. Thank you!

Tried to talk with someone at Avis with no success. hidden charges include hundreds extra to collect from the airport and their expensive insurance had a $4700 excess!! Go elsewhere

I was Quoted $3172.27 from Avis Email Reservations for 103 days fully inclusive, When I returned the car I was Charged $4737.13, After more than 12 emails to customer service there has been no resolution to my request for a refund, every request I made was handled by a different agent. I found that contacting AVIS Customer Service is of no use at all, I also got a small dent and scratch on the rear of the car so Hobart
Airport took $2000 out of my credit card this was ok as I had Motor Excess Insurance, So Avis would
Repair the Car and send m...

I have a policy with an insurance company that covers the rental car. I am told I have to pay the LDW Charge and it is mandatory. This is a rip off when I already have a policy with an insurer. The agent on chat said it is mandatory and terminated the chat before I could ask if I could email the policy I had. Luis was the Chat person. I was not aggressive but did say it was a Rip Off.
I checked the price of higher 3 weeks ago and it is now $300 a week more. I should have booked it back then. But I resent paying for Insurance when I already have cover and can email a copy of this.

I would like to review several aspects of Avis both which are complimentary. And this definitely is not a paid review.

Firstly I (via my insurer) hired a car from Avis Parramatta North after dinging mine. The whole check in/checkout process was pretty painless. Avis was obliged to give me the cheapest car. Starting to rain, the Avis man gallantly took me umbrella in hand to the car. This was a Kia Cerato .. I know nothing about these but it stuck to the road, turned a tight corner, could practically drive itself, and was smart, roomy, clean, a...

Quoted $864 for 4 day rental. Charged $925 on return of vehicle then charged an extra $1234 a week later. Call centre in Philippines can’t resolve. Now consumer affairs! Use another company

The person I was dealing with onsite was friendly enough, but does need more training in manual transactions. My card declined due to the third party payment system taking cash advancement payments instead of a 'hold' payment. I was on the phone to the bank for ages only to find out that the issue is with Avis. My card worked everywhere else. After having to taxi to and appointment and then coming back to the airport asking if there is another way to put the payment through, the customer service person said she could try manually. This should've been an option 3 hours ago when I first arrived at the desk and my card did not go through. Don't try calling their helpdesk either... terrible!

Found Karen at AVIS Noosa to be outstanding to deal with. Sorted cars with ease and had a great demeanor. Have always found AVIS to be reliable, but Karen had such great customer service that I wanted to comment.

i rang avis this morning and booked pajero from 11th june 2021 launceston - return hobart 17th june 2021
the guy named Leo - took my credit card details and told me my total hire rates was $851.82 and $220 for child seat and excess waiver.
He charged me 851.82 and told me excess and child seat payment can be made when picking up vehicle but when he sent me the invoice the - total was -1160$, i told him that it doesent match what you said to me .The payment had already gone through and he cant do anything. I spent another 40 mins rang customer...

Worst company ever. They stole my card details by breaking the law. They wrote CC details including expiry date and sensitive ccv. They REFUSED to charge me on the spot, after I left they caused drama and charged $1340 on one card, and the $700 refund they held on another card has not showed up yet.
Absolute scam bags of the earth. Don’t go there. Avis customer service send me enail from fake address and Rockhampton manager Danny has tandrums. They referred me to Kane in Brisbane who is also useless in refunding or solving issue so I am taking it to PCI compliance people to stop this theft

Booked online and agreed on $500 and was charged $1000+ with add on insurance..
I picked up the car on Thursday afternoon and returned on Tuesday morning.. it’s very over priced.

Agreed for a better price,but later told not found in records and got charged with higher price.
Absolutely terrible customer service they have no idea wat they are talking
Never again wil book with them.

Great service from Avis in Longreach until I was overcharged on vehicle return. Customer service was terrible in failing to resolve the matter. I’d use an alternate company in future.

>Hired the car Monday- Charged $839.36- No receipt
>Returned the car Thursday- Charged $445.74 Receipt showed $453.70
>Thursday night- Charged $609.70- No idea why we were charged again went online and the invoice showed an amount of $620.60. This invoice also showed us charged for an extra 3 days of hire (Wrong) and included a fee for extra KM
>At this stage we are very confused, assumed the $839.36 was the deposit held, the $445.74 was for the hire car and we should have only been charged for the extra KM which was $120.75
>Call Avis, they te...