Avis (page 4 of 16)

Tried to talk with someone at Avis with no success. hidden charges include hundreds extra to collect from the airport and their expensive insurance had a $4700 excess!! Go elsewhere

I have a policy with an insurance company that covers the rental car. I am told I have to pay the LDW Charge and it is mandatory. This is a rip off when I already have a policy with an insurer. The agent on chat said it is mandatory and terminated the chat before I could ask if I could email the policy I had. Luis was the Chat person. I was not aggressive but did say it was a Rip Off.
I checked the price of higher 3 weeks ago and it is now $300 a week more. I should have booked it back then. But I resent paying for Insurance when I already have cover and can email a copy of this.

Quoted $864 for 4 day rental. Charged $925 on return of vehicle then charged an extra $1234 a week later. Call centre in Philippines can’t resolve. Now consumer affairs! Use another company

The person I was dealing with onsite was friendly enough, but does need more training in manual transactions. My card declined due to the third party payment system taking cash advancement payments instead of a 'hold' payment. I was on the phone to the bank for ages only to find out that the issue is with Avis. My card worked everywhere else. After having to taxi to and appointment and then coming back to the airport asking if there is another way to put the payment through, the customer service person said she could try manually. This should've been an option 3 hours ago when I first arrived at the desk and my card did not go through. Don't try calling their helpdesk either... terrible!

Found Karen at AVIS Noosa to be outstanding to deal with. Sorted cars with ease and had a great demeanor. Have always found AVIS to be reliable, but Karen had such great customer service that I wanted to comment.

Worst company ever. They stole my card details by breaking the law. They wrote CC details including expiry date and sensitive ccv. They REFUSED to charge me on the spot, after I left they caused drama and charged $1340 on one card, and the $700 refund they held on another card has not showed up yet.
Absolute scam bags of the earth. Don’t go there. Avis customer service send me enail from fake address and Rockhampton manager Danny has tandrums. They referred me to Kane in Brisbane who is also useless in refunding or solving issue so I am taking it to PCI compliance people to stop this theft

Agreed for a better price,but later told not found in records and got charged with higher price.
Absolutely terrible customer service they have no idea wat they are talking
Never again wil book with them.

Great service from Avis in Longreach until I was overcharged on vehicle return. Customer service was terrible in failing to resolve the matter. I’d use an alternate company in future.

Avis took $450.01 out of my account to hire a car for 1 day on the 15/1/21. They said $200 of this was a bond and that it would be refunded after 4-5 days. 5 days later they took a further $256.45 out of my account for a total of $706.46. I rang them today to ask why and they told me the initial $405.01 will be credited back to me within 10 days and it is currently "Pending" and will be released by my bank. My bank balance is therefore currently $706.46 in the red. This company take money out of my account as they please, then tell me it is now my banks concern to release it back to my account. Don't trust this company!!!!

Arrived in Cairns on Monday 11th of January 2021. There was a cast of thousands at the counter (most doing very little) yet had to wait more than 30 minutes after processing my reservation. I use AvisBudget on a regular basis, but this will be the last time.

Confirmation of reservation received online - phoned site to confirm pickup and told no vehicle after all - queried the information online and number and told “that’s just how the system works

Via a phone call Avis staff adviced their office was open, we traveled 30km in rural Vic to pick up the car and surprise surprise the office was closed... Thank you, Avis! Never you again!

Very poor customer service. Even though Avis confirmed the reservation three times by email and once by phone, they could not deliver the vehicle, even worse the location was closed until 2021. Overseas call centres on which they rely on have no idea what is going on in Australia.

I rented from AVIS in Bendigo last week. They over-charged my account without telling me, and even more on the second debit. I overheard a woman who got charged 3x while I was picking up the car, I thought it was random. But no, and the guy who I asked on the other line doesn't even listen and told me he'd call me back. NO CALL, I have to keep chasing until I get my money back. AVIS - just close your shop if you can't do proper service!!!

Avis your costumer service is disgraceful too say the least. I rang the office on Pitt Street, Sydney on many occasions but nobody bothered to pick up the phone. I also rang your costumer service 136333 and after a long wait I spoke to a person you couldn't understand. It's not good enough - use Australian call centres. Won't be renting with Avis again.

I will never hire with Avis again, after dropping our car back a day early for them to fix a tiny stone chip. Avis never repaired it, hired the vehicle to the next renter and the chip turned into a massive crack across the whole windscreen.
We are now being blamed for this crack from the other driver and Avis and are being forced to pay for a whole new windscreen !?! Very dodgy tactics. I’ve called multiple times, sent numerous emails with photos but have still not had the charge reversed. Stay away

First time renting an avis after years of using hertz and end up buying a windscreen because of a small stone chip. Going back to HERTZ where Ive never experienced anything like this.

Very dishonest practice by Avis at North Parramatta. Do not trust this company!
Charged an extra day and took the money out of my account without permission and without any notification a week after car returned on my rental supplied by NRMA, first they said I returned the car the day after I had returned it and then when I proved that this was not true, then changed to it was returned over 2 hours later than the time I had collected which is also untrue and I’ve been able to prove this also, extremely shady and dishonest company, go somewhere else, do not trust this company! Wish I would have read their reviews before I accepted a rental from them as dishonest charges seem to be a pattern for this company! Extremely dishonest!

The poorest customer service and communication I have ever experienced. I will never be using Avis again and the Alice Springs branch is shocking. No help with a punctured tyre (which was like that on pick-up), a simple invoice took 6 weeks to obtain, the branch never answering their phone, counter not attended, road side assistance driving off (with no assistance), extremely poor management of the whole situation. Terrible.

I have been provided with an Avis car due to an insurance claim. I hope I never have to deal with this hopeless company again. I was told I could drop the car back at the airport but the key box was inside the building and not accessible (Covid-19). So, I was unable to return the car. Local support out here in Alice Springs is not unavailable and the service team over the phone disconnected my call several times as they simply didn't have a solution for my situation. Whatever you do - stay away from Avis.

I expect car hire companies to be generally lacking in ethics, but as I have read in the latest few reviews, it seems that they continue to chase you for money for repairs for dubious damage months and months after the hire took place. It is as though they are situated in hell and chase you through eternity because you signed a contract with them and that the contract is not for car hire, but in fact for your soul. It is a good warning that when you sign a contract with the devil, expect consequences.

I had a car accident with one of their cars in Feb this year. I wasn't at fault and have been trying to chase them to settle my claim but always told their hirer hasn't paid the excess fee yet so I had to recover my loss directly with the hirer. I happen to lost the details of the hirer from my mobile phone and they're not even trying to help at all. The claim administrator company, Van Ameyde, is the worst to communicate with. I had to repeat what I'm asking them multiple times in email for them to reply with what I think is template of answers, their focus is basically to reject, delay, and minimise the claim at other people's expense. Now it's at the end of July and my claim hasn't been settled yet. Worst one ever.

Still have not received bond or the holding payment that I was never informed about, pathetic company and extremely unprofessional. Did not awnser calls or be at the office during work hours, by far the worst car rental company in Australia.

This is directed at the Avis phone booking service, Unfortunately there isn’t a negative star because that’s what I’d give. Bit of advice, instead of waiting for your customers to spend $50 in a taxi to tell them you require 2 forms of id with an address on before they can pick up a car (local hire). This policy has been in place since 2022, strange I didn’t require it 4 weeks ago. How about Avis employ locally to handle bookings instead of a call centre in the Philippines so these policies can be correctly communicated and save the front line staff from potentially volatile situations