My lid from a pot shattered while cooking.
Lydia has been fantastic with helping me replace my lid, was so quick and easy to replace and response time was quick.
Would gladly recommend baccarat to anyone

Huge thank you to Ed with his fast reply to my enquiry and managing to find my record of product purchase when I didn't have my receipt! So happy to be receiving my replacement within a few days time. Thanks again. Love Baccarat!

Huge thank you to Lydia for her prompt response for warranty on my pan. She made the process super simple. Didn't have to provide any receipts or proof of purchase. Very happy, am expecting to receive the replacement soon.

Huge thank you to Lydia for the prompt response and service in honouring the warranty on my product. Shipped to my door which was even better! Cannot fault this this product and can now say I can not fault the warranty and replacement either.

Lydia was very helpful and prompt in organising a replacement of our Baccarat frypan when the handle from the original one cracked. We have been using Baccarat kitchen products for several years and find them fantastic, so it is awesome to see Baccarat standing behind their products.

Great service provided by Baccarat representative Lydia who kindly and promptly agreed to replace broken saucepan venting knobs of a Baccarat set. The set was a gift from my grandmother who passed away many years ago, so sentimental value here, and I was unsure if I could have them replaced Lydia organized a replacement to be sent, I was surprised at the friendly, prompt and considerate service that she provided. The Baccarat set has been excellent and I have had these for many years, they are heavily used and still in great shape, just the handles and knobs are getting a little brittle with age. Thank you Lydia

We're very happy with the wok: non stick, not heavy, great on gas cooktop, goes to dishwasher...
Its lid had a few stains though, but Lydia from customer service sent us a replacement shortly. Appreciated and recommended!

Thank you Lydia for your amazing and fast customer service. We bought a Barract pan that happened to warp, all our other ones the same haven’t. Very good pans other than one faulty one. Lydia helped organise replacement straight away. Thank you again for your quick and easy customer service, it is appreciated so much.

A big thank you to Lydia for her fast and customer focused way of doing business. I have a pan that is used almost daily, and is a fair few years old which the handle became loose on. With a minimum of fuss Lydia has arranged for a complete replacement to be shipped to me. Couldn’t have asked for a better outcome. Again, thank you Lydia, it was a pleasure dealing with you.
Regards Jason.

My saucepan handle won’t remain tight and I contacted Baccarat and within a week Lydia contacted me and is sending a replacement. I have had my set for about 7 years and use my steamer combo almost daily. I am more than happy with my set and this amazing Warranty Service.

I have a 22' I think and a 28' pan.
28' starting having tough stains sticking to the pan and it was repaired by Kambos once and now it's starting to break again.
22' is slowly breaking too.

I've followed their instructions on how to clean it but it doesn't work at all.

No tough scrubbing just leads to more burn stain building up and they blame me for letting it happen eventhough you can't scrub it.

Anything and everything. Didn't even last half a year.

Food sticks to this pan like no other I've ever owned. I took it back and the store manager at House Nunawading was rude and arrogant. He promised that a customer service rep would call me but I never heard back. I won't be buying Baccarat again nor shoping at House.
It was on sale.
Food stuck to it in spite of following the instructions on the right oil to use and oiling the pan frequently.

The ringed base of 2. of my pots lifted, only to be told this was caused by my dishwasher detergents... When we bought the pots 2 years ago we where told they are dishwasher safe. seems they are very contradictary, would never buy ther pots again. Very unimpressed with these saucepans..

ringed base fell of