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toastyMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
Great product better service
Thank you for making Christmas shopping easy. We purchased a kayak for our daughter for Christmas. Pick up was a breeze, the product is amazing. We've used it daily since Christmas day. Our daughter loves it
Update: Easy breezy shopping
We bought a junior kayak for our daughter for Christmas, chose pick up as we don't live far. Service was amazing, pick up hassle free. Our daughter loves it!. The quality is incredible. Thank you for making Christmas wishes come true at a great price
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Susan PeatfieldSouth East Queensland, QLD
- 2 reviews
Late delivery of gift card
I ordered a gift card in good time ahead of an early family Xmas gathering on 15 Dec, allowing three days spare) and paying for Express Post. The card did not arrive in the time promised and when I lodged an email on their tracking website there was no reply. When I finally rang I was told there had been a lot of problems since BCF outsourced sale of online gift cards. The card arrived very late and went to the post office not my address.
I would not use this company again.
3 comments
Hi Sarah
I read with surprise your reply to my complaint, stating that the courier collected my gift card on 16/12, how can it be that it took from 12.16pm on 7th December when I ordered the gift car... Read more
d and received email confirmation, that it took 9 days for it even be despatched??Customer CareBCF
Hi Susan,
Thank you for your message and we definitely understand your frustration with this experience.... Read more
Using the details in your order, I have sent you an email addressing your concerns above. If you would like this escalated further, please respond via the return email. Kind Regards, Sarah, Team BCFSimilar opinion? Write a review on ieatwords.com.au!
GrumpyAustralian Capital Territory
Appalling response to erroneous fishing reel delivery
I have placed an order for a left hand wind baitcaster reel and was sent a right hand wind version. After contacting BCF, their customer care centre replied in email that a correct order was resent. Fearing for a double does of the mistake (not by me) I called their service line to say I will return the wrong reel to a physical store after I received the correct reel. A week later I still haven't seen the reel so I called the service line to check the progress and to my disappointment I heard that it wouldn't be sent until BCF received the right hand wind baitcaster. All this could be avoided only if BCF runs their mail order in a precise manner. I am still in this protracted mess and hope to receive my correct order.
2 comments
Customer CareBCF
Hi Customer,
Thanks for your message.... Read more
We are very sorry to hear about your experience. We would love to be able to get this sorted out for you ASAP. Could you please provide us with your order number so we can look into this further for you? Kind Regards, Sarah, Team BCFI have talked to Nahada and being helped with the issue. Hopefully Ill receive the SLX DC 151 HG soon.
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Peter SMetropolitan Adelaide, SA
- 2 reviews
Difficult website to negotiate.One of the worst websites for on line shopping.
One of the worst websites for on line shopping. No information provided about what is still available especially on sales and packages. Slow and cumbersome search capability. Keeps referring to branch store stocks so it a true on-line shopping store or just a click and collect?
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Les H.Perth, WA
- 2 reviews
Pretty poor response
I was interested in a solar panel which is sold instore and online. The product decription didn't include the dimensions of the panel so I sent an email requesting that information. I got a response saying and I quote "For the best answer to your enquiry, we recommend you discuss this with the team at your local store." So if I want more information about a product being sold online I need to visit a store. Your kidding me aren't you.
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angryPerth, WA
- 9 reviews
Click and Collect Joke
I tried to order some solar kits and batteries yesterday online to collect from local store. I tried eight times with two different credit cards and was declined every time. I received this email back after complaining saying to contact my bank. keep in mind that both credit cards are fine and I made other transactions the same day online with other businesses.
Hi Rodney,
Thank you for your email, we apologise for the experience you have had.
According to our systems, all eight of your orders have been unsuccessful; we have sent a notification to your bank to advise the funds have not been accepted.
We suggest contacting your bank in regards to why your cards may not have been accepted online.
...Read more
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BhodFar North Queensland, QLD
DISSAPOINTING
Brought a 10L esky for $79 & returned within 48 hours.
Was able to go elsewhere and buy a 42L for $49.
Although the refund was easy, the Cairns store was dirty & unorganised..
Will not be going back to a BCF after this experience.
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Andrew M.Greater Melbourne (Metropolitan), VIC
One order, multiple deliveries stuck at warehouse
I ordered some fishing gear a week in advance from BCF. Each item was sent individually and two of those held at the StarTrack warehouse. Anaconda for me now on!
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Clive B.North-West & West coast, TAS
- 3 reviews
Great light's
Bought 9 inch XTM driving light's online they turned up today and I fitted them to my Discovery, great light's and great value really happy with them bought them to replace a light bar and I'm glad I did, online store very easy to use and delivery was super quick will shop again.
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Cass S.
- 9 reviews
- 1 like
- Verified customer
Great Service
Easy to use and order from the website. Postage was quick. I bought the Wanderer Kanga Single Swag and am very happy with the quality. Would definitely recommend this store.
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not availiable
- 2 reviews
2 man swag
I bought a double swag on line. When it arrived, after i opened it the bag was ripped on the handles stitching.(badly)
But the swag was fine thou. As i was going away two days latter didn't chase it up with BCF. Free Delivery so took advantage of this thinking it be here within a couple days as indicated.
Delivery though was sooo slow, it took like a week to get delivered it was only coming less than a hours drive from home.
But upside a good product for price.
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mel everittSouth West, QLD
- 2 reviews
- 1 like
Don't be in a rush
I ordered a fishing rod and fish attracting help and over one week later still had not been dispatched from store and said it was on its way. No excuse Bcf. Poor customer service. Got a one star for the lovely lady named Rula? from the customer number who helped track it down.
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AlexGreater Melbourne (Inner), VIC
Over a month and my online purchases have still not arrived... buy from anyone else!
Online purchase was 3 March 19.
- 2 x rods;
- 2 x reels; and
- lures, and other bits and pieces.
Not one rod, or reel has made it to my house. On top of that, their customer service is about as good as a cold pie! S....TH...E!
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JayAU
- 4 reviews
- 1 like
BCF fishing rods
Got the savage gear mpp2 rods quality was a bit average but the price was low as for bcf great store love the option of afterpay stores equipment is a little unorganised other than that they’re fantastic
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StephenLittle Mountain
Absolute rubbish.
You have to create an account to purchase anything. After going through the tedious process & receiving an activation email you click the link. It takes you to the login screen where- your email address is invalid. The physical stores don't have stock so I'll just go elsewhere.
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Customer CareBCF
Hi Susan,
We are very sorry if this did not arrive in time for you and we thank you for taking the time to share this feedback with us.... Read more
I wanted to understand why this had not arrived in the time frame you had hoped for so I had looked into this further for you. Our postage time frame for gift cards is anywhere from 3 - 10 business days as they are always sent via standard post. Unfortunately we do not offer an express post service for gift cards. This information can be found on our website under our delivery time frames. We apologise for any misunderstanding here. I can see by the tracking on your order that the courier collected this on 16/12 and they advised that they had attempted to deliver this to you on 20/12 however were unsuccessful. This was then taken to your local post office where it was awaiting your collection. You might be happy to hear that as well as selling our gift cards in store, we also offer various e-gift cards which once purchased, are sent to the receiver’s email within an hour, rather than by post. We do sincerely apologise for your experience with this order and we hope this does not deter you from shopping with us again. We value our customer feedback, especially where we have an opportunity to make improvements so thank you for reaching out. Kind Regards, Sarah, Team BCF