I have had an account with Bendigo bank for 25 years, I only opened an account to get a mortgage and I had 3 other accounts with major banks. closed them all down because they could not beat bendigo for service or fees or helping when I had a problem. when I walk into other banks and see the wait times. I laugh and if im charged an what I consider an unfair fee. I talk to them and 95% of the time they withdraw the fee. Could not be happier. a great bank :) :)

Banks are always going to be annoying to deal with but Bendigo makes it barable. I’ve been with them for 4 years and they have never done me wrong. Customer service is always good. They seem such happy people for what I can only imagine is a rough job

Registered online to do a one of share trade which should have taken one day, in 4 weeks I have spoken to 7 different customer service operators who promise you the world are apologetic about the companies poor service, tell you they have put a priority on the trade, speak with their Managers and still nothing is done. From day one they do not acknowledge receipt of paperwork, do not communicate via email or phone and even when promises are made to personally follow through, nothing is communicated. Do not ever consider using this service!

[name removed] @ bendigo bank geelong west is rude has no customer service skills avoid this branch !! only been with this bank only 2 plus years!! not reliable! theres definitely much better options.

July 17th 2022 Update: complaints !!

With bendigo bank seems to be a waste of time in making a complaint . Firstly there seems to be conflict of interest with branch staff!! Don't respond in writing, either email or a letter. l hope lm not dealing with a corrupt organization. l suppose that would be of concern to me if that was the case.

I have to say that after a phone call with Bendigo Bank this morning and speaking to a lovely lady it appears bendigo adelaide bank is looking at our concerns and trying their very best to come up with a resolution for our parents home to be released to enable their care to continue in aged care. From that phone call I am feeling confident that a resolution will be happening soon and I look forward to confirming the banks support and care in this matter

Further to a review i wrote the update is Bendigo Adelaide Bank is investigating. We are hoping for a favourable resolution. We will know by the 2nd July. So will keep posted

I would like to know and receive a copy of the Manager’s process on managing irresponsible lending. I want to know do any checks or due diligence occur when lending large amounts of money against a property owned by an 80yr old man with no income, is on a pension and has been of ill health for over 10yrs?!

Each year they rename their home loans, so have one interest rate for new customers, a different one for older customers. If you stick with them as a loyal customer you will be rewarded with them spiking up you interest rate far above their recent loans!

Bank with Bendigo if you want to pay Fee’s on top of Fee’s on top of Fee’s! Terrible Customer Service, terrible processing speeds, just all round bad service. Short term customer already had enough.
Seriously go elsewhere.

I've been banking with Bendigo for the last 20 years. I have nothing but praise for the staff and customer service. While I realise satisfaction may vary from branch to branch I would highly recommend to anyone.

I purchased a product online abd it was nothing like it was advertised.
There was no contact address or way of contacting them.
BENDIGO bank got threw to this ghost company and got my money back to me.
Thanks BENDIGO bank.

As a Bendigo Bank customer for over 25 years, really sad to see how customer service has deteriorated as the bank has grown. When we discharged our mortgage last year, hoping to get the title of our home by Christmas, paperwork magically disappeared meaning we had to chase ot up with bank and then waited over 4 months for the title to the home we worked so hard to pay off. This set off a series of disgraceful customer service experiences. When we complained through their customer service advocacy department - the only response we got was 'I don't know how this happened'.

Bendigo Bank you have spoken loud and clear about how little you value your customers - we're taking our banking elsewhere.

Lagging way behind from other banks. No option to reset password online, nor to even register for online banking! Calling customer service to do these things is a pain, always more than 20 mins wait. Last time I was on hold for 48 minutes then they hung up! Beyond frustration!

Worst people, they claim to be a good bank but lie because I called and the man or woman I could not tell said that I would be getting a call in the morning today oh well lololol

Absolutely and totally disappointed ! I am STILL waiting for income payment ! Speed up payments Bendigo !! Your at fault so process consumers payments so they can eat and get medication !!! Most of us DO NOT earn enough NOT to live day by day ! I’m STILL WAITING !