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Reviews

3.0

129 reviews
5
(57)
4
(4)
3
(4)
2
(7)
1
(57)
  • Product Quality
    3.3 (29)
  • Return Claim MadeYes (3) · No (31)
  • Customer Service
    2.7 (34)
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Reviewer Photos & Videos

David

DavidSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Canon Hill Store - Below Average Customer Service - Not a Fan

published

I ordered a HD TV online and was informed that delivery was 3-5 days. After 5 days I heard nothing and decided to contact them. I was rudely told how poorly staffed they are and that they are all too busy to talk to me. I rang again later, this time I was told that my item was not available but they had a floor model of a smart TV available at the original price. I accepted, the TV turned up next day but without an important part..... the POWER CORD. Call them back no apology, we’ll mail it to you! Now a week and still no tv.

Worst Customer Service

published
Bob

BobSouthern and Hills, SA

  • 3 reviews

Let down

published

Ordered and paid for new TV in November 18. Get call today to tell me it is not available, but will update me to newer model (which is lower spec and over $500 cheaper) for same price. Asked for full refund and told it will be done. Disappointed because I could have got what I wanted elsewhere at the time. Looks like I missed out because of going to this store.

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MansfieldJohno

MansfieldJohnoNortheast, VIC

  • 16 reviews
  • 1 like

Betta Mansfield Victoria

published

I just made my 11th purchase fro this store. The staff here are the best and most helpful you could ever ask for. They go out of there way to make sure you get the best price. I just purchased a large screen Samsung TV I hunted around for prices as one does. Went into me local Betta store showed them my prices as I like to always buy local if I can. The beat the lowest price and also free delivery. Thank you to Jason for the delivery.



CPS

CPSBrisbane, QLD

  • 2 reviews
  • Verified customer

Betta Store Cannon Hill, 4170 QLD - Worst After Sale and Customer Service

published
Joolez

JoolezGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Helpful and knowledgeable

published

After trying a few other stores I went to Betta Electrical. I did not really know what I wanted as my old appliances were 30 years well used and so different to what is now available. Explaining to the salesman what was needed he called over the most experienced person who went through the pros and cons of each suitable item. He made suggestions yet listened to me and spent an hour finding what was best for me. He asked my budget, my “technological abilities” and what colours and not once did he get impatient with me. Making my decision he gave generous discounts, free delivery, set up of new and removal of old appliances.

Jannyann

JannyannNoarlunga, S.A.

  • 2 reviews

Great service

published

We needed a new refrigerator for a rental property .... fast! We've been long time customers of Betta Home Living and they have never disappointed us. Jason was knowledgeable and not pushy. We came for a fridge; went home with new iron, toaster and canning jars. Fridge was delivered in less than 24 hours. How good is that?

Jessica 3178

Jessica 3178Greater Melbourne (Metropolitan), VIC

  • 4 reviews

John Allan Bulk Store Betta Electrical Knox City

published

The staff here are ultra ultra helpful. In the last five years, with kitchen renovation, buying new products outright, and buying TV's and other electricals we could not be any happier with the service. Their knowledge is great, we had three people serving us at once, offering their opinions. Just good old fashioned service, with pricing perfect. Cheaper on same product available at other stores.

Cassey

Cassey

  • 2 reviews

Good service!

published

After accidentally using the wrong choice of payment, I rang through to Betta Home Living wharehouse where someone was able to swiftly and eagerly fix my transaction without fail

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jewls

jewlsupper lockyer

  • 8 reviews

Great product

published

It took a while to learn how to work it but what a great machine, quite and efficient to thanks Betta Home Living.

Stephen

StephenGold Coast

Terrible experience, ignore emails and block reviews

published
  • Verified customer

Betta Home Villawood strikes again

published
Judith Shean

Judith Shean

  • 3 reviews

Awesome prices will price match

published

Love my local Betta Home Living Store they are fabulous and care about their customers very much. You can purchase most electric needs here and when it comes to technology they are really helpful. Stuart the owner is bright and friendly and price matches on any product in store. Chuck is a fountain of knowledge when it comes to technology. They are a Telstra agent.

jaymes hayes

jaymes hayesGriffith

Broken tv

published

I bougt this tv at betta home living griffith nsw and my tv was broken at of the box and going to return for a replacment

Sophie

SophieAlbury

  • 4 reviews
  • 1 like
  • Verified customer

Unhelpful Online Support, No Invoice Given At Purchase & Broken Product After Barely Six Months

published
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stay away

published

Bad products stay away if you know whats good for you. I brought x3 products a fridge and dryer and a dyson vacuum cleaner firstly 6 months after financing through them via inrent. The fridge died countless of times loosing hundreds of dollars worth of food died x6-7 times before replacement was made. And 4-5 months later. Then 7 months after purchasing dyson vacuum i take filter of the ball part to find plastic had melted then the dryer well the cord caught alight nearly costing my family's lives . Proof was given of the damage caused by fire and still continued to make me pay off dryer even the carpet and lino was damages including wall, power point, clothes and my washing machine and didn't even give me so much as a replacement dryer .

KCflyer

KCflyerGippsland, VIC

  • 9 reviews
  • Verified customer

REAL SERVICE - well done Rob

published

You might pay a little more than Harvey Norman Bairnsdale but the service provided by Rob (Betta right next door in Bairnsdale) was second to none. He is knowledgeable, pleasant and went out of his way to find the right product for us. He even printed out the model pics with stats so that we could compare the products. No high pressure sales and we returned the next day, fully informed on the right choice of product and purchased from him. If you want to make sure, especially when investing in a large cost item please visit Rob you will come away confident in him and your choice.

Brenda

BrendaNSW, 2300

  • 8 reviews
  • Verified customer

Cheapest price for Airconditioner

published

I bought this air conditioner because it was the one which received the best reviews online. I then went searching for the best price & service. Betta Home Living not only had the best price they also did free delivery & they informed me that as Panasonic were running a promotion for a $100 cash back which I had no idea was on offer. They were very friendly & knowledgeable as well.

Worst customer service

published

Had gone in and ordered a ilive gas oven was delivered a dual oven when i rung up was told that am i sure its not GAS was extremely unhelpful said i could not exchange due ti be over 7 days but took 10 days to receive from warehouse. Rudest man i spoke to on the phone condescending and rude. Go to goodguys even not main distributor of ilive way better service

Nikita

NikitaCentral Queensland, QLD

  • 4 reviews
  • 4 likes

Great products

published

Staff are very helpful kind & obliging couldn't fault my service absolute pleasure to deal there my shop of choice for home appliances have been a steady customer for many years.

Page 3 of 7
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Questions & Answers

Maureen C.

Maureen C.asked

How much is a double electric blanket made by Electrolux

1 answer
Maureen C.
Maureen C.

How much is a Electrolux double electric blanket

chris washington

chris washingtonasked

does the Panasonic hd smart 32 inch tv have connections on rear to take dvd player connector cables
thanks chris

No answers
Deborah

Deborahasked

Isnt it the responsibility of installer of large electric appliances to remove packaging from house? Not leaving it there for customer to have to try and dispose of. To big for council bins.

3 answers
cilla
cilla

Yes it is they should have done it for you

ameli
ameli

I think that this negotiable, there is no consumer law that says packaging must be removed by the installer. It's just bad manners really. I would ask do you remove packaging and my guess is rather than lose customers the seller will agree to remove. I have noticed that some sellers make the removal of packaging, cleaning up after themselves, a selling point. Some will even remove your old bed when they deliver your new one.

Fired Up
Fired Up

It would depend on what was in the invoice/website details..TOO

Get an answer from our members and Betta Home Living representatives

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