Extremely slow and inefficient service. Says I have reach my monthly limit on devices.. I have only ever used the service on one device. Is extremely slow and incapable of playing from a resumed spot. Has been particularly bad recently. Picture quality also drops regularly. Stick to Netflix/Stan!!

Free trial was ok. But they provided no way to pay for ongoing movies. Credit card must be issued from a bank. So the Credit union we have all out accounts with including home loan and credit card was not accepted. I have used this card all over the world but apparently not good enough for bigpond?
Very frustrating as it is the only movie app on our panasonic smart tv.

My smart LG TV is wired to internet, Netflix and others stream fine, BigPond movies constantly buffering, impossible to watch- tried to watch The Stolen. Complete scam.

Have been charged for movies we haven't even downloaded and have been told by telstra that its nothing to do with them, its ran by another company apparently! So far have refused to pay

This app is useless downloads for hours take my money but I can't watch anything. Disgraceful terrible app, take it off.

Can't watch movies from bigpond at all on my LG smart TV. Netflix works fine on the same TV. I have phoned Telstra about the problem, they are no help at all (no surprise there), they tell me to get a booster, even though the modem sits 3m from the TV.

This service always has problems. Netlfix and others fine. Seriously should just shut down and not waste everybody's time. Either do it properly or disconnect the service. I certainly will be!!

Movie not saved to my Library so unable to watch the end. Then on hold to Telstra for 20 minutes before being told the Bigpond Movies technical services office not open until 11am EST.

Been on it for year and the movies are few and far between good ones. Lots of really old cheap crap barely any new titles come. And the whole family has complained bout same thing not good enough for this day and age.

Tried to watch a movie last night (New Release), and the play back was jerky, making the dialogue in the movie hard to understand. The movie stopped playing 5 times. Had to restart Bigpond movies each time. Couldn't even watch the last 5 minutes of the movie. Have no problems with other streaming services such as Netflix (even with two devices watching movies or shows), or Amazon Prime, or other free services such as ABC Iview, and SBS On demand.

Attempted to hire a movie after the new update and it required us to input our payment details again (very annoying to begin with), but now we can't add any payment details in out telstra tv or online. Wasted 30 mins trying to pay for something and the whole thing is so bad that it won't even take money we are trying to give it. Do not use this, Netflix and Stan are far superior services.

It was very tricky to even set up the account, so many errors. Finally we set it up and tried to set up a payment plan by both adding it to our telsta bill and credit card. Both have not worked. We have been trying to watch a movie for over an hour now, ridiculous. Get your act together!

BigPond constantly has trouble downloading, especially on weekends. Netflix and Stan always works, if it isn’t corrected soon I won’t use this service as this has been happening for a while.

Streamed 3 films, 1st one stopped and went back to the beginning twice, 2nd seemed ok but stuttered a few times, 3rd gave up half way through, it was like watching with dial-up, the 1st 50 mins took 1hr and 20 mins. will not be coming back. Never a prob with Stan and Netflix.

Awful..constantly have to reload with username passwords..then hangs..takes away the desire to watch a movie..and why should one pay for this frustration. .30 minutes wasted typical telstra

Just signed in to rent a movie... all ready to watch my choice. 20 minutes.. still not loaded and doesn't look to load soon. Won't be using again.

Did not sign up for Bigpond movies at all but the kids managed to purchase all these movies, Telstra promised to remove the charges and make Bigpond movies inactive but a few months later the kids have brought more movies and Telstra still have not removed the charges. Not happy.

The old bigpond movies worked great. Every time. Since the upgrade it never loads, it's freezes, its confusing and it's crap.