I have worked for many retail stores and Bing Lee are the first place whom I've worked for where they blatantly exploit your workers rights. They also are not too kind to customers, breaking ACCC rules and refusing refund for faulty goods within the first 10 days of purchase. However, it is the way they force employees to perform unpaid work, make them work in terribly unsafe OHS conditions, bully and dispresect staff members that makes this company a travesty and a place no one should shop out of pure moral outrage. If you are an ex or current...Read more

I went into Penrith Bing Lee on Saturday 28/4/2018 to look at purchasing a number of large items for a new house. The gentleman that assisted me with prices was excellent, he could not have been more helpful. Even though he knew that I was only obtaining prices on that day as I now needed to go home and collect some measurements this did not detract from him going out of his way to assist..

What upset and astounded me was one of his colleagues and the disgusting treatment she subjected him to in front of a customer. As he was about to reach...Read more

I just had a pretty terrible experience at the Bing Lee Westfield store in Chatswood. I had gone into the store hoping to use my Westfield gift card, and one of their staff refused to match the price of their own online store.

I had asked the staff member whether they had the Samsung 32" monitor (https://www.binglee.com.au/samsung-32-inches-fhd-curved-monitor) available in store, and they said they had one in the back - and when I showed him how much the Samsung monitor was being sold online, he told me to "go buy it online then" in a very ...Read more

I used to love shop at Bing Lee at Hay Market branch since the staffs and managers were very friendly but again I’m talking about 10 years ago.

Moved back to live in Australia recently and needed to get some appliances for our home and recalled “Bing Lee” since had a great customer service but to my surprised went to the one in Rhodes and Chatswood, the staffs were rude, unfriendly and not helpful at all.

They just mainly recommended most expensive stuffs and not stuffs that suits your budget. When picking up cheaper appliance at their s...Read more

I took my Philips pressure cooker to your Carlingford branch for refund 2 days ago and I had very unpleasant experience at your branch.

First i talked to a female Asian staff. I told her the quality issue of the inner pot. She grinned hearing my reason for return. I felt her facial reaction was very impolite and was she thinking my reason for return was ridiculous? She even told me i can't return as it was purchased over 6 months ago. then just walked away serving others and left me unattended! I then talked to another female staff if she co...Read more

Ordered a DVD player online for pick up at Mt Druitt store (a good 30+ minutes train trip from my home). The lady from the store rang me yesterday to say it was ready to pick up and I must bring the credit card that I paid with. Today I make the trip to Mt Druitt. The store was empty except for staff standing around. The first guy I spoke to asked for my drivers licence and I explained I didn't have one. He rolled his eyes and gave me an odd look and handed me to the girl on the desk. She looked it up my order on the computer. No eye contact, n...Read more

Purchased a new fridge at Bing Lee Hornsby.

I must say that we were blown away by the extreme product knowledge and help provided by Kimberly from this store. After browsing in store at the range we were so impressed with her encyclopedial knowledge and honest answers to all questions. You will need to go a long way to find this level of sales professionalism in any field.
(I know this because of my lifetime of technical association with "fridgies" including periods as service manager for the same. I can also spot a nonsense'er at 50 pa...Read more

I was satisfied with my shopping experience in Hornsby with a man that had passion and knowledge of all products (his name was Terrance). Unfortunately, this is not the basis of my score, if it was due to customer service I would rate him 5/5; but it was ruined by the delivery of the goods.
On the day of delivery the people decided to unbox my brand new fridge and washing machine outside of the apartment. As they came upstairs only one of the delivery men came with the goods, leaving myself to help him. As the apartment door was a tight fit f...Read more

I purchased a Dyson vacuum cleaner from Bing Lee Chatswood, which stopped working properly after a few months. I went back to the store and the store assessed the vacuum cleaner as having the following faults: "Stops while in use, loss of suction, very loud motor". This was obviously a major issue so I asked for a full refund or replacement, as I am entitled to under the Australian Consumer Law.

To my shock [name removed] the Store Manager at Bing Lee Chatswood refused. He said he would only deal with the issue after Bing Lee had finish...Read more

My husband and I visited Bing Lee Alexandria store on Thursday (23 February 2017) to purchase a washing machine as ours just died after 12 years. The salesman was very helpful and we decided to purchase a 10kg Fyscher & Paykal. He said it would be delivered on Saturday and installed for a further $60.00 if we purchased before 11 am on Friday morning. So we did. We were also told that we would be phoned Saturday morning between 6.30am-7.30am with an approx. time of delivery. Saturday morning came and no phone call. After 10am we decided to...Read more

We wanted to buy Panosonic bread maker and we wanted to look at the display so we can see how the actual machines looks like. We asked a Chinese male staff called Bill in Chinese," Excuses me, do you know where are the bread maker located?"[ DATE: 14/2/2017 TIME:17:45] and he didn't answer us and ingnored us,walked away! We know he is serving the other Chinese lady, but we just want someone to serve us, he is the only one walked pass us so we quickly asked maybe he can ask another staff to help us or he can at least say something like, I'm busy...Read more

I went to collect my EBay order last Thursday from the Rhodes store. I ordered 8 Panasonic LED globes. The Asian lady behind the front counter went to the storage drawer to collect my 8 Panasonic LED globes. In doing so she slammed the globes down on the Bench in front of me. She also wanted to charge me for a Paper Carry bag. She eventually gave me one. I asked her how you expect me to carry all these globes to the car? I am sorry but this sort of customer service and attitude is totally unacceptable.

Don’t get me wrong I love shopping at ...Read more