I bought a nespresso machine, and it was faulty, and I noticed it was faulty. Note: Two weeks few days it's basically new. I called....and after brought the machine, explain to them the issue, it leaks water. I wanted a new one....but not given. Okay they must see the proof of it. The problem is the service.no proper attention at all. The supposed person who's attending me, while its there to help me, sees someone else and leaves me..by myself and the machine there, and I have no time to waste, then came back because I call. Later same day I we...Read more

Bought a washer that is faulty within first week; went to talk with staff and will not accept any responsibility; simply instructed us to deal with manufacturer directly. He said "We do not have any technician that can check the machine; how do we know it's faulty?!"
According to the Fair Trading Australia:
"The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.
***The retailer cannot refuse to help you by sending you to the manufactur...Read more

Bought an electronic product for $89 in June which ceased working a few weeks ago. Went back to Bing Lee Chatswood and presented credit card statement showing purchase but after 6 months did not have receipt. Who keeps receipts for 6 months of a small purchase?
Other shops will look up the date of purchase on their computer but Bing-Lee claim they keep no records of sales under $150 and refused to consider a return and then claimed they did not sell that brand.
I remember the sale clearly as I was told the product had a rechargeable battery ...Read more

We have been buying goods from binglee for many years now. We have bought all our electronics only from Binglee. We had the worst customer service experience this weekend. We had bought a vacuum cleaner a year ago from the rhodes store. Fantastic service by the person who had served us then. We have gone back and purchased more goods from rhodes binglee only because of the good service provided by this sales person.
We used the vacuum cleaner only 5 times and it broke down. There was a burning smell and weird noise. We took the vacuum cleaner...Read more

Purchased a fridge for an apartment from the Eastwood store. The fridge was delivered by one person who left it in the foyer because he could not bring it up 2 flights of stairs with a trolley due to OHS, which is fair enough. At the time of purchase the salesman did not ask us how many flights of stairs it needed to go up and when I sppoke to him he turned around and said he did which was an outright lie. On request to bring a second delivery person to take it up with a trolley, they washed their hands and said it was our problem now. I had to...Read more

On 25 April I went into the Chatswood store with my fiance to look at fridges. Having been to the good guys already we had a fair idea of what we were looking at. After telling the salesman the fridge we saw there he said he could do it $350 cheaper, but we would have to wait. He then served another customer while we considered it. Meanwhile we spoke to the manager and he couldn't even match his salesmans price? Lie no.1.

We then spotted the same fridge in white (the other was stainless steel finish) and decidied if he could do us a good pr...Read more

I ordered online for a cheap table $99 last thursday, and requested for the tablet to be shipped to Haymarket store. Bing Lee emailed me the shipping info and charged my credit card. I went to the store but they said they don't have the stock. When I called BL, the staff told me that the tablet was sent to my house but I was not home. They told me to go to their warehouse to collect it. They said I can't collect it from the store since they don't have the stock. When I asked why don't they just send the tablet to the Haymarket store, they said ...Read more

Worst customer service has to be at Bing Lee Hornsby. Unfriendly and cold. I was looking to buy a camera and when I asked the salesman for the best price, he walked away with the camera, so I thought he was going to look on the system to see what he could do for me. I waited and waited for so long and the next thing I turned around there he was serving another customer with a laptop. How rude!
So, I got another guy to serve me. His name was [Personal Name Removed] who was as cold as a freezer. I went back to the store another day and waved at ...Read more

So here we were, my cousin and I, trying to shop for a hairdryer for my girlfriend.

As 'everything is negotiable' in Bing Lee, we decided to see just how their prices compared with Myer. To begin with, it wasn't all that much cheaper even after an initial reduction from the salesdrone. So we tried to negotiate, because you know... thats what the stores are famous for.

What we got was an implacable robotic wall of zero compromise and at that point we tried to bargain one last time, we weren't even being that unreasonable. The drone then pr...Read more

Purchased a digital video camera Sony, in Chatswood store, was played and convonced to buy at a "best price in NSW", after already telling them that i can get it cheaper and to price match.
Sold the camera, but on my invoice it states the price as being more than the negotiated price, therefore ripped off, mislead and taken for a ride.
Returned to ask for price match from JB Hifi, and was refused, asked for a refund on product and was refused, was offered a 20 piece chinese dinner set instead for my overpriced purchase, WTF???
Went to Rhode...Read more