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Online store, Physical storeGreat range of clothing and giftware
Birds nest is a great website the service is great
Fast delivery
The girls are great to deal with over the phone
The clothes are great can always find something different that suits me
I also like the little messages they send with the clothes or gifts I buy it makes it more personal
I look forward to the emails always find something new
Reliable service,fast delivery
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KellyGold Coast
- 2 reviews
- 3 likes
Best online fashion shop in Australia
This is the best online fashion shop in Australia. They stock a large range of items, so it is easy to shop for work, home and travel. The sizing advice is accurate and very helpful. I have always received quality items, quickly delivered, and the personalised service provided by the girls is a winner!! Keep up the great work Birdsnest team.
The girls are helpful, and the website is easy to use
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t2girlscuteCondobolin, New South Wales
- 3 reviews
- 2 likes
Love these birds!!
I love this site and the ladies that run it! Huge variety of clothing and the styled outfits sent out in emails always inspire me to shop lol!
The super fast shipping is great and the way they pack their parcels with a hand written note always makes me feel like a valued customer. :)
I once bought a House of Harlow necklace that had a clasp that wasn't working quite right and it was not problem to send back and was quickly replaced with a new one.
All round this is a warm, friendly site which is run very professionally.
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Helen HillPerth
- 2 reviews
- 1 like
Thrilled to bits!
I arrived home two days after ordering to find a delightful package on my doorstep (as per my instructions). It was as if I was receiving a gift, it was so beautifully wrapped. Inside was a handwritten letter, gift card and a loyalty card as well as a gorgeous red bag with my dress inside. Oh my goodness, I am SO thrilled, it's totally perfect in every way. Thank you Birdsnest girls, you are fabulous!!
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JacquiGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 1 like
The best website out there!
Without a doubt the best website available! I have purchased many times from birdsnest and have never had a problem at all. I have recommended many people to it who have also said it is by far one of the best websites to buy from. You receive your goods super fast, if there is a problem with a product you have ordered they call you to let you know, and the handwritten note received in your order is such a super friendly and personal touch. There is nothing at all that can be said of a negative nature. I would highly recommend buying from the website. You will not be disappointed!
Super fast turnaround, reliable, the best website ever
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Amanda KSydney
Best shopping website I have found
I love this site! Feels like I am getting a present everytime I order something the parcel is packed with such care. Descriptions/size guides are pretty spot on which is hard to find, and orders are dispatched so fast. I love that I can look for clothes to suit body type, so I dont waste time on items that won't suit. Thank you!
Quick, easy, reliable.
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TammaraPerth
A little disappointing
Love the products and the site but sadly the dress had a fault in it and I can't find information on how to return it. Really wanted to wear it this weekend :0( will keep trying to find return information. This information should be easier to find or am I a dum dum? Thought the quality of the dress wasn't as good as I was hoping. Had some loose threads.
The design and it fitted nicely.
Too expensive for the quality that it was.
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Disappointed with new search appearance
I really loved Birdsnest - their products, their website, their customer service. In the last six months however they changed the way in which they display clothing on their website. Rather than displaying only the clothes, so you can decide whether the clothing is something that attracts you or not, the search results page shows models wearing the clothes. It detracts from the actual clothing and makes it hard for me to judge the clothing in and of itself. This has impacted the amount of clothing I'm buying from the site because the clothes a...Read more
ren't as attractive to me with the models in them. Birdsnest was the one of the very few websites (others include Metalicus and Mesop) that displayed their clothes without models and I'm really disappointed they have become more mainstream.Similar opinion? Write a review on ieatwords.com.au!
Online clothes shopping made super easy
What a fantastic website. The outfit ideas are not just revolving around model figures but plenty of great ideas for us 'generous' body types. The website feels very friendly with the personal little comments added by the girls who run it. They let you know from the outset that if you need to return anything this won't be a problem (you have to pay the return fee but that's is a reasonable rule).
I found a larger size available on here that wasn't available in the clothing brands shop!
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Amazing first experience, loved it!
Found this little gem by searching for shoes i like, got them $15 less than in the outlet, ended up getting another pair for free express postage. 2 pairs of full leather shoes for $110 including delivery, now thats a bargain!
The order was placed Wednesday night, got it Friday morning - amazing! Quality is great, packaging is great, love the birdsnest bag and the personalised handwritten note.
Will definitely shop there again! Thanks so much!
Bargain, fast postage, good quality, customer service
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SeasonBrisbane
- 4 reviews
- 3 likes
My new favourite store
Fantastic - first experience though lot's of friends have told me about it - watching TV on Sunday night had a browse on birdsnest, did half of my Christmas shopping and a few things for me whilst lazing on the couch in the airconditioning - not a bad way to do the Xmas shopping. Arrived on Tuesday - amazing - with a lovely hand written personal note. 100% fantastic service from the easy to use website, to the fantastic product range, to the lovely hand written note. This is a my new favourite store.
Terrific range of products, lovely personal service, love the Naudic dresses
Would like more range in the XXXL dresses and clothing range especially Naudic
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HonestlyGippsland
- 15 reviews
- 15 likes
Absolutely Brilliant!
Wow a few online stores could take notice of the way this business operates. I ordered a dress midday Wednesday and it was received by a relative in Melbourne the next day as promised. Arrived beautifully packages and with a lovely handwritten personalised card. Such a lovely touch. Admittedly the dress I purchased a Naudic design was $20 more than I could have purchased it at my most local store in San Remo but it would have cost me that in time and petrol anyway. For the service provided by Birdsnest the extra $20 above rrp was quickly over...Read more
looked and I honestly did not care as the service seriously was exemplary. They are just a little small business in Cooma NSW but wow they've got a great set up and operational procedures. Their website as awesome they've got pages and pages of styles and examples of outfits put together along with advice for your body shape. I had a great experience and would definitely continue to shop with Birdsnest. I do tonnes of online shopping and would put this business in the top 3! User friendly web page, styles, customer service, a lot to like about Birdsnest. Cheap express postage. $100 dress was $120 through Birdsnest but made up for it with such excellent service!Similar opinion? Write a review on ieatwords.com.au!
littlepetalSydney
- 11 reviews
Great service and website
First time I bought some dresses from them. Ordered on Wed and dresses arrived on Fri. Beautifully wrapped and no hazzle if you want to return. Postage charge is reasonable and they have a Hugh selection on their website.
Can see myself buying from them on a regular basis. It won't be difficult as they have so many lovely things on their website.
Wide selection on website and great service.
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Apple82Bourke
- 3 reviews
Exceptional quality and service
What a pleasant experience shopping with birdsnest was! I was able to search clothes based on body type e.g. Tummy, big breasts, long legs ect to ensure the product would suit me. My clothes arrived very quickly, with a gorgeous handwritten note. The quality of the clothes was excellent too.
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Rachel HAU
- 8 reviews
- 12 likes
Wonderful Personalised Service
I've ordered some jewellery and accessories from this site, they arrived very quickly in a cute bag and with a handwriten note. They have an excellent variety of clothing and accessories and I love their styled outfits. Being a plus size girl the only downside is most of their 18+ stock is frumpy and boring. They also have their own range which looks fabulous, but again - downside is it only goes to 16-18.
Excellent customer service, variety, stylised outfits
Expensive for basic items
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ThermocookerAU
- 2 reviews
- 3 likes
Gorgeous Service
Been lurking around this site for ages looking at all the beautiful clothes. Found a dress to wear to a wedding. Ordered it on Sunday arrived Tuesday.
Beautiful packaging with a hand written note, so you know they care more about the $$$. Gorgeous dress as described.
Bless your cotton socks (and dresses) birdsnest staff x
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bongoAdelaide, SA
- 36 reviews
Best quality online shopping
I live in rural Australia where we don't have many clothing stores to choose from. You can shop by shape, style, event etc. There are fully styled outfits too so you know how to dress for the look you want. They even have an live online helper so you really can't go wrong . I've bought many items now and I've never had a problem. They don't just have stuff for women either - they also have kids stuff and gifts. It's super quick and it comes wrapped so it feels like you're getting a special present. I know one friend who returned an item for the next size up and never had an issue. The website is very easy to get around that even my old mum can do it. If only I had more money and places to go...
Fast postage. Live online help.
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Heather DONALDKatherine
The Best
I'm not a big on line shopper, but have bought a few things from different sites. I ordered my first item from Birdnest and had it within 2.5 days. Not bad for a remote area at all! I had to change the size and rang them before it was posted off. The lady I spoke to was so nice and it was no problem at all. They emailed my tracking number and when the goods arrived there was a lovely "hand-written" note. I am very impressed and will be buying more items from Birdnest!
Efficient and personable
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GDC123SYDNEY
Recommend to everyone!!
I have used this website a few times to buy clothes. They where always delivered almost immediantly! The products where of great quality and a great price. They also offer a 100 day return which is excellent when I am always between sizes depending on the fit of the clothes. They offer great customer service writing personalised notes to you and thanking you for your purchase, they also wrap your items and put them in a bag to ensure safe delivery. I have never written a review before, but felt it was necessary as this website is a one stop shop.
fast delivery, reliable, personalised
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felminghamPerth, WA
- 6 reviews
I love this shop!
My mother in law who lives in Cooma put me onto Birdsnest and ever since I am "addicted". Their customer service is second to none. I have had to return clothes approx 3 times and each time I have received a refund without question. I live in WA and if I purchase on the weekend it arrives by Tuesday.
They have great promotions what include free postage and I love their suggested outfits. Gives me great ideas on how to wear items.
Only suggestion would be to maybe get some more cocktail / evening dresses (like George, Rachel Gilbert, Eillen Kirby) as would love to buy everything from them!
Fast postage, great customer service, good prices
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Questions & Answers
Bolanle Aasked
I wonder if anyone has experience with shipping to the US and how much taxes were charged and how returns worked?
No answers
Jenroyasked
I noticed there are a lot of comments about the service which is obviously very good but I would also like to know if the items are of a high quality as they are definitely costly. This is not a problem if they last & are well made. Can anyone help me with this?
Jenny
2 answers
Hi Jenny, I think that the items they sell are of good quality. Many of the clothes and accessories that they stock are well known brands and I have only ever returned one item because it was not of the quality I expected (it was a top that was much thinner than I expected which made it see-through). All of the other items I have returned were either the wrong size or just didn't suit me. I have bought some beautiful clothes and accessories from Birdsnest and I often get compliments about them. Birdsnest do have a couple of their own brands but I haven't ordered anything from those ranges yet. I find the returns process so fast and easy that I often order things I am not completely sure about so that I can try them at home. I have probably kept about half of the items I have ordered: they are all things I wear a lot and they have washed well. Birdsnest are great about returns and I have always had my payment refunded within a few days. I find the reviews on the site very useful for judging the quality and fit of the clothing. I was initially hesitant to buy clothing from brands I am unfamiliar with online but I regularly come back to use the Birdsnest website and have recommended it to lots of my friends.
Thanks so much for your honest reply. I have read the reviews on the site concerning the sizing & quality. Its good to know I can trust them. Looks like I'll give it a go. Thanks once again, I really apreciate it.
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