Great experience in the past (2016 + 2017), but terrible service since this year (2018). Delivery used to be the next day(s), but haven't heard nor seen anything for the last 4 weeks (second delayed order this year). Paid in full, order is never dispatched (according to freight agent) and absolutely no call backs/ responses to emails etc.
What's happening Boomerang? I trusted you....

One star is too much. This is the worst company I have ever dealt with. Two weeks after order, confirmation from them and payment, nothing has arrived. The courier company has no record of it ever being despatched from their warehouse. Can't contact them by telephone and their email bounces. This is bordering on fraudulent. DO NOT USE this company if you do not want to lose your money.

I ordered over a month ago. Their tracking system confirmed delivery about 5 days after I ordered. Nothing has ever arrived. They will not answer emails or return calls. The phone number listed online has been discounnected.

I ordered dog food because they were the only current supplier. My order was over $300.
My order never arrived.

Made the mistake of ordering some products through another brand of this company (dogfood.com.au). It's not obvious that they're associated, but dogfood.com.au used a boomerangpetfood.com.au e-mail address in some of their correspondence regarding a PayPal dispute I've been forced to open.

Long story short: Over a month since I placed my order, I still only have three of the four items I ordered. I've called and e-mailed multiple times - no one answers or responds. Unfortunately have had to resort to lodging a PayPal dispute - hopefully I'll get my money back.

I am horrified after 5 plus years as a customer.... this company has taken nearly $300 from me and sent nothing! They made up a bogus consignment from a courier company, sent me an email saying item shipped and then nothing!!! I gave them the benefit of the doubt and tried emailing, phoning, facebooking and messaging!! NO RESPONSE!! I have now escalated to a dispute with PAYPAL... I am really disappointed that my loyalty has been betrayed.

After ordering item money taken and I never received. No response via email or phone - disgraceful. I have contacted fair trading in regards to this. Do not buy from this site I am not the only person to be scammed.

Order over $200 of pet food with this company over three weeks ago, no product was ever delivered. Their tracking system is completely false and fraudulently manipulated. They will not answer your emails, phone calls or texts when you attempt to contact them for your delivery or refund. They will take your money and disappear.

Save yourself the hassle, do not use these guys. Lies and very poor customer service is what I received. Luckily after waiting 2 weeks and hassling every day and threatening to pick up from warehouse location I received my order for over $200. Their strategy seems to be:
1. Receive order
2. Produce a delivery tracking number from Hunter Express
3. Never call Hunter Express to pick up order
Stay away!

Paid for large bag dry cat food online. Email said it was shipped last week. When I called to find out where it was as it still hadnt arrived, II was told they would look into it for me and call me straight back. Have now left 4 messages and still no return call and no food. Will not be buying from here again. Shame, wanted to give a smaller company a go but guess I will have to go back to the conglomerates.

Put my order in 2 weeks ago. Haven't received my goods yet.. After reading the reviews I'm not very hopeful..

I have been a customer of Boomerang for over 4 years and have been totally satisfied until my last order in September 2017. One item when received was out of date, I have tried ringing the mobile number which I got from their website and have left messages and still have not received a reply. Their 1300 number appears to be disconected. As I have not been able to contact Boomerang, I will no longer order from them.

Delivery had not turned up despite receiving an email saying my order was complete and asking me to give feedback Emailed to query this and got no response. Rang and left a message and got no response....
Delivery eventually turned up ... poor communication !

Emailed, no response, called and left a voice message no response. I've been a good reliable customer for 2 years+I'll be buying my pet food somewhere else from now on.

As above,
Placed order paid for order,
Was sent fake tracking information and won't return calls or emails.
PayPal dispute action now taken.

Won't return emails, now out of Ebay buyer protection, said would send replacement after 3 emails and finally threatening bad feedback, now won't respond at all - dodgy, dodgy, dodgy

I am hoping that I can salvage my money through PayPal's buyer protection.

The only means of contact with this company is a MOBILE PHONE NUMBER, and no-one phones back. In hindsight, this was a warning sign.

These guys are great. Competitively priced with a decent loyalty program. We usually get same or next day delivery in Sydney.

I put my order through on November 15th.

3.5 months later I still have not received anything.

I have called and emailed them multiple times for the past months and have not heard from them.