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BoozeBud.com Questions & Answers
10 questions from our users
Kev mcasked
Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble
No answers
Wayne Taylorasked
How do I get a return? I want my money refunded please.
No answers
Waldoasked
I read the you match the lowest price. I looked at Wilde Pale Ale $78, Fist Choice advertises $42. that's a big difference.
Jeff
No answers
Elksasked
Hi i made an order yesterday and was meant to be delivered same day between 6pm-10pm received an email saying its been picked up by the courier and its on its way, never received a tracking number so about 6.30pm checked the email where it said you can track your order and says its been delivered but nobody came been at home all day and night, have sent several messages through the website but no reply no number to call its ridiculous.
Has anyone else had this problem and have they replied back to you at all.
My ORDER #273699 its for those representatives if they are on here and want to help.
7 answers
Good luck. I’m at day 9 now still no sign of my 4 slabs.
wow seriously, did you receive a tracking number.
21 days no order delivered,
No ability to track order, over 500 bucks worth, ordered 13 March, I’m really not impressed, I ordered online trying to avoid going out, I understand things have changed though over 3 weeks to ship within the country is not good enough.
Chelleasked
How do we get in contact with you? Happily took my order and money, but when I logged on to find out about the order it was cancelled? No contact about it, no refund given? This is me reaching out because I can not find any way to contact you and [email protected] just bounce and my bank request I reach out before it goes further by them.
3 answers
Having a similar issue. I never would have placed my order if I'd realised they didn't provide any phone details!
Not happy :(
BOOZEBUDBoozeBud
Hey there Chelle,
We apologies for this happening. Our email is [email protected] alternatively you can contact us at [email protected]. In order for us to investigate what has happened to your order we ask that you do contact us via email & one of our customer service representatives will give you a call. Alternatively you can also send us a Direct Message to our social networks with your order number & name and we can have a look also.
Please note we don't have a contact number as we don't have one person solely working in customer service. We have multiple customer service representatives that work between the hours of 9am-5pm to help answer these concerns. This being said we can however, give you a call once you provide your details.
Once again, apologies for the miscommunication here & we hope to sort this out quickly for you
Cheers
BOOZEBUDBoozeBud
Hi Sophia,
We do not offer a contact number as our customer service teams only work between 9am-5pm to address any order issues or questions. This being said our team is live on chat daily on our website as well as social networks like Facebook & Instagram. You can feel free to reach out there & we will respond in a timely manner.
Cheers
Terrance K.asked
Can I pay with PayPal
2 answers
Don't know 'cause I won't use them Better prices at Dan Murphys and better still if you get a membership card
BOOZEBUDBoozeBud
Hi Terrance,
As a new customer, you can opt to set up your payment method through your PayPal account. As an existing customer, you can change your preferred payment method by clicking 'proceed to checkout' in your cart and then click 'change' in your payment details.
For more information you can contact the PayPal customer service line 1800 073 263 or log in to your PayPal account and lodge a query.
Please note that you will need to create a PayPal account prior to checking out.
You can use this link for more information in regards to payment options -
https://beerbud.zendesk.com/hc/en-us/articles/360001398055-PayPal
Alternatively, should you have any more questions please reach out to us at [email protected] & our customer service team will get back to you.
Cheers
ernie Lasked
how do you order on this site I just can't seem to find any order form?
Seaeaglesasked
How long does delivery take for the Kingsford/Daceyville srea?
No answers
LisaRasked
How do I track my order?
2 answers
When you complete your order through the web site, Boozebud sends you an email confirming all of your order details and within the email there is a "Track my Order" link.
Open this link and it allows you to track you order.
You can't until they give you tracking order. Which with this company they can't give as they don't dispatch until weeks later. Yes they will blame aunt post but that's a lie as they haven't even got it to Australia post. Did you get delivery? If so when as I am waiting on mine nearly two weeks with no tracking no as haven't been dispatched.
Gary Dawsonqasked
I received a $30 discount for my first order. But only after I had paid and couldn’t get back in. How do I contact? How do I get my $30? If I don’t get it I’m going straight back to Dan Murphy’s. Not happy at the moment.
No answers
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