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BoozeBud.com
BenGreater Melbourne (Outer), VIC
Boozedud more like it
Still nothing 10 days later got in contact with them but there is no tracking on aus post as only shipping info and still unknown even when boozedud are investigating when will arrive.Avoid and just go to Dan's or anywhere else.To there credit got $10 for next order,yeah right keep ya $10 as won't be back
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IanWheatbelt, WA
- 2 reviews
Scammers
Advertise free shipping, lie. Advertised price escalates when you place your order. What should have been a $215.00 bill came in at $309.00 at checkout! Don't bother with these con artists.
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Delays are huge
I had a delay with first order. Stupidly made 3 overlapped orders dating back to first one 15 april. None have arrived. Emails the next day tell you its on the way but dont believe a word of it.
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Absolute joke
Said 2 to 3 day delivery Sydney metro.
Havent recrived after 8 days. No answer as to when it will be delivered. Uses Aust Post to deliver so is a joke
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Still waiting for delivery
Im still waiting for my order of 2 cases of beer. Been over a week and no update to tracking. What is going on over there. I need an update or somthing please
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NickGreater Melbourne (Metropolitan), VIC
Typically great, lately not so
I've never had any issues with Boozebud prior in fact they've always been excellent. My latest order however has been pending delivery for a week, with Auspost unable to update me
1 comment
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24 days and waiting
I’ve made many orders within this time and received them. Myself and friends are yet to receive anything from Boozebud.
I lie... I received one can of beer when I ordered 3 cartons on 29 March
2 comments
BOOZEBUDBoozeBud
Hi Daniel,
Thank you for taking the time to leave this review. ... Read more
You could potentially have a split order. So that means the courier company will drop this off in batches. However, please email our customer service team at [email protected] & one of our service team members will give you a call & find out where your order is progressing with the courier service. CheersThanks for the message. That had previously been done and a case made with Aus Post over a week ago. Still no result :/
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Delivered on time
I put the order in 9pm the night before. Arrived 2pm next day (Melbourne metro area) Was expecting that given other reviews I read on this site. Thanks very much!
1 comment
BOOZEBUDBoozeBud
Awesome ! Thank you for taking the time to leave us this review.
We hope you enjoy your order & look forward to providing you with the same amazing experience with your future orders.
Cheers
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Wayne TaylorMetropolitan Adelaide, SA
- 7 reviews
Crap service
Ordered 3 cartons of beer. Delivery day came and no beer. Received an email to say it had been delivered. Looks like the idiot has either delivered it to the wrong address or kept them himself. On top of that you cannot contact them > when sending a message they advise they will be back in touch in 2 business days. What a crap service
2 comments
BOOZEBUDBoozeBud
Hey Wayne, Apologies for the experience you have had here.
We completely understand that this could be frustrating especially when you aren't quite sure what happened to the parcel. We are more than ... Read more
I am now almost a week past the last comment and no goods delivered still. No word on when they will be delivered. And the tracking app from Aus Post requires a post code of the origin before it works. Any help there?
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Disappointed
I have now been waiting 24 days for my order, I have made contact via the app and I can see a customer enquiry has been lodged with Australia post but no further information I can now longer access the app or website feel like I just got played big time not happy at all!! Won’t hold my breath waiting for my alcohol to arrive seems Ive just wasted a couple hundred dollars on nothing!!
1 comment
BOOZEBUDBoozeBud
Hi Mel,
We apologise about this. However it is strange that you cannot access your account via our website .. so we can help you with this if you email us at [email protected]. Our service team can a... Read more
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Sean CMelbourne
- 2 reviews
More than a week later, no beer = sad Sean
I have emailed you. You’re not fulfilling your commitments.
Will await response re refund.
Saving $6 is not worth this aggravation.
+ get a phone number so these things can be resolved prior to leaving a review.
1 comment
BOOZEBUDBoozeBud
Hi Sean,
We are more than happy to provide you a refund if you are not happy with our service. This being said we do not have a contact number but we do have an email [email protected] - if you do e... Read more
mail our customer service team we can have this sorted out for you & our customer service team can give you a call.Similar opinion? Write a review on ieatwords.com.au!
Good service 30vb slab
Had a missing vb 30 pack coming tomorrow appreciate it thank you for your service it's been a privilege to drink the vb cans love the work you doing good job
1 comment
BOOZEBUDBoozeBud
Hi Theo, Glad you had this experience & we look forward to your future orders. Cheers
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BobtheDogPerth WA
- 2 reviews
14 days still waiting for my order.
I placed and order with Boozebud on the 3rd April with an expected delivery timeframe of 5-7days for WA. 14 days later I am still waiting for my order. No contact, no apologies, no advice on expected delivery date. Do yourself a favour just buy it at the bottleshop rather than muck around with this company.
2 comments
BOOZEBUDBoozeBud
Hi There, We definitely do apologise for the delay with your order. We are very sorry you have had this experience. Once the order does leave the warehouses, the only way we know they are late to arr... Read more
ive afterwards is if you do contact our team. You can reach us here [email protected] & we will contact you via phone or email to discuss if you wish. We have had delays with our couriers services & we are working closely with them to minimise these. This being said we can add some credit to your account in the meantime. CheersThank you Boozebud. No one has answered my mail to [email protected] or called me.
Expected time frame at the time of my order was 5-7 days. I have screen shot of this.
Its is now 20 days since my o... Read more
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David TSydney, NSW
Good products, delivery sucks
The range, diversity of the products is excellent, the delivery via Austpost needs to be changed / assisted as some orders placed before the weekends or public holidays can take a full 7 - 8 days to deliver within the Metro area, for an online booze delivery consult your local bottle shop I feel.
1 comment
BOOZEBUDBoozeBud
Hi David,
We do understand the frustration here with the wait.
Our courier services have been under pressure during this time, however they are working closely with us to minimise the delays during ... Read more
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Don't waste your time
This delivery company is Pathetic...took over a week to deliver my beer & Vodka. Came in 2 seperate packages 3 days apart... If they had told us this before making the order, I would get BWS to deliver instead.
1 comment
BOOZEBUDBoozeBud
Hi Rod, We let you know that your order will be a split order beforehand at checkout. You can choose to split or not. On our end, we can look at the order we can see the split, what products came from... Read more
which warehouse, and the different courier tracking for each part of the order.Alternatively this could have been a 'separated parcel delivery’. This meaning if you order 3 cases of beer. All shipped out together with AusPost. Sometimes they get separated during transit & rather than wait for all three cases to arrive at the depot and be delivered together, the post office will deliver them as they arrive.Similar opinion? Write a review on ieatwords.com.au!
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Nath
- 6 reviews
Poor form
Made an order over 20 days ago. Still hasn't left Sydney. I have ordered parcels from multiple other suppliers at this time and received them in due time. Can also order from china faster.
1 comment
BOOZEBUDBoozeBud
Hi Nath, We are so sorry you have had this experience. Given the current pandemic crisis, courier services have been fairly slow however they are recovering. We do understand how frustrating this coul... Read more
d be so this being said, we are more than happy to add some credit in your account for future orders or send out replacement orders if you have not received it by now. CheersSimilar opinion? Write a review on ieatwords.com.au!
AliSydney, NSW
Arrived as promised
Ordered and delivered exactly as promised in the afternoon timeslot; pricing also competitive. Ordered 3 x gins + a Barcardi; packaged safely. Normally don't do a review but I can see recent transactions have had a problem with delivery so I wanted to let others know that it isn't everyone.
1 comment
BOOZEBUDBoozeBud
Hi Ali,
Thank you for taking the time to leave this receive. During this current time, we are glad you have had a smooth experience and look forward to providing you with drinks in your next order :) ... Read more
CheersSimilar opinion? Write a review on ieatwords.com.au!
I only received one of the three cases i ordered.
I only received one of the three cases i ordered and no contact number to follow up.
There is no reason given to why they have charge me for 3 and left only 1 at my door. I have been charged in full.
2 comments
BOOZEBUDBoozeBud
Hi Dean,
Thank you for taking the time to leave this review. ... Read more
We understand how frustrating this could be, however this could just be because you have a split order, meaning your order will be delivered in parts. You will still receive all 3 packages, however our courier service will deliver in parts. If you have still not received these packages by the end of the week please contact our team art [email protected] CheersThank you for the response. Yes the delivery company did deliver in full over several days. Please advise in future if this is to be the situation so we can avoid undue stress chasing the order. thanks
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How can a "customercentric" business not have a phoneline??
You can either can quality of service or low cost but not both they say. Well BoozeBud proves that fact beyond question!
$250 Order placed on 8th April for delivery next day, with Authority to leave ticked. Given a 6 HOUR window for delivery, but because I had to go out for 15 minutes courier refused to leave the package...EVEN THOUGH authority to leave given (why ask if you cant leave without seeing the recipeint).
Promised delivery today within same time massive window...to then discover it has allegedly been left. The invisible man must have...Read more
1 comment
BOOZEBUDBoozeBud
Hey there Davos,
We are sorry to hear you have had this experience. ... Read more
Currently we have been experiencing delays with our courier service, however as we speak we are working with them to minimise these and they are catching up as we speak. This being said we completely understand the frustration & are happy to add some credit to your account. CheersSimilar opinion? Write a review on ieatwords.com.au!
Luca C.Sydney, NSW
- 2 reviews
After a lot of troubles BoozeBud solved all the issues.
I received everything I order and the prices are very good.
If BozzeBud will improve the order management and the delivery delays (I recon due also to the COVID-19 issue at moment) you will be a 5 star service!
1 comment
BOOZEBUDBoozeBud
Hi there Luca,
Thank you for taking the time to leave this review. We are glad you have had this experience. In this current time, we are experiencing some delays with our courier service and are working closely with the team to minimise these. ... Read more
CheersSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Wayne Taylorasked
How do I get a return? I want my money refunded please.
No answers
Waldoasked
I read the you match the lowest price. I looked at Wilde Pale Ale $78, Fist Choice advertises $42. that's a big difference.
Jeff
No answers
Elksasked
Hi i made an order yesterday and was meant to be delivered same day between 6pm-10pm received an email saying its been picked up by the courier and its on its way, never received a tracking number so about 6.30pm checked the email where it said you can track your order and says its been delivered but nobody came been at home all day and night, have sent several messages through the website but no reply no number to call its ridiculous.
Has anyone else had this problem and have they replied back to you at all.
My ORDER #273699 its for those representatives if they are on here and want to help.
7 answers
Good luck. I’m at day 9 now still no sign of my 4 slabs.
wow seriously, did you receive a tracking number.
21 days no order delivered,
No ability to track order, over 500 bucks worth, ordered 13 March, I’m really not impressed, I ordered online trying to avoid going out, I understand things have changed though over 3 weeks to ship within the country is not good enough.
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BOOZEBUDBoozeBud
Hey there Nick,
Thanks for taking the time to leave this review. During this period we have experienced some delays with our courier service. This being said we are working with them closely to pro... Read more
vide a better experience & minimise these delays. We apologise for the delay with your delivery & in the meantime will add some credit to your account . Please email customer service at [email protected] if you have any other queries :)