Purchased a Neff built in coffee machine a few years ago for around $4500. Very happy with it until it broke down . tech came out, replaced a part charged $200 went away with machine still inoperable. Returned following week, replaced another part, (no charge this time for visit still charged for part) Machine still u/s. Tech said could do no more as part that was required no longer available. IE Machine became junk instantly.Now we have a useless built in coffee machine just filling a hole in the wall. Not happy Jan is an understatement!!

my dishwasher broken down i rang bosch who put me in contact with all general whitegoods. they come out the next day and fixed it on the spot. the man was friendly and happy. great service

Judge for yourself, unbelievable and they asked me to produce evidence of proof of purchase, problem is, every time I try to respond to the email address it bounces back as undeliverable.

I have had a washing machine repaired two months after purchase, only to stop working again a month later. After many weeks of crap from Bosch, they finally agreed to replace it and now the new one has also stopped working.......same issue. I have tried to call and emailed four times and still have not had the courtesy of a reply from Bosch. Their products and customer service are absolutely hopeless

Hotplate is under 12 months old. Came home and found my plate had chipped no one in the house an hour later more glass chipped off. Rang the store they passed it on to rep, no return calls then store advised me as the rep wouldn't return calls that they won't replace plate.

i rang bosch about my 5yr faulty washer. The girl was helpful on the phone and said someone will contact me. She wasnt wrong within 10 mins all general whitegoods rang me and booked me in for the next day. That night i received a sms with a time 10 to 12 and they arrived at 10.20. The service man was so nice and fixed the washer within 45mins. These days people fine it so easy to complain so heres a good story. Well done bosch and all general

A service call was done at my place for which they double charged me. After numerous phone calls and emails for 2 months, i'm still not refunded. The customer service just keep telling me it will be 'sorted out today', 'someone will get back to you today' etc, and NOTHING ever happened. No calls, no refund. Then after I rang again yesterday, they gave me a refund recept... to the WRONG person and WRONG address!! To date, I still have not got my refund...

As we have a Bosch dishwasher which worked well we decided to stick with the same brand when replacing our 24 year old trouble free fridge.
We chose a Bosch which matched the same features as our past fridge.
This was in February 2022. Less than 12 months ago.
To date, we have had 8 visits by Bosch technicians who have replaced 5 components
All to no avail the problems still persists.
We bought a product on its brand name, it doesn’t perform and constantly needs servicing.
Not impressed.
We have since replaced our oven, it’s not a Bosch.
We plan to replace our cooktop, it will not be a Bosch

We’ve had nothing but issues with this machine. Specific cycles have never worked. It constantly stops mid cycle. Door gets jammed and the emergency door unlock sometimes doesn’t work. It’s been a nightmare to deal with and we will be replacing it after it’s been fixed by service repair. Never purchasing a Bosch appliance again. Absolute rubbish.

The dishwasher Series 6 is everything that Bosch claims. The two drawer with separate cutlery movable basket is perfect for our needs. I would fully recommend this product for anyone wanting everything desirable in a dishwasher at a good price.

Terrible! Purchased BOSCH Hot Water System for $1000 lasted 3 1/2years paid a plumber to fix it, one month later needed two more new parts. When I called BOSCH in Melbourne would not replace faulty. service terrible

As an oven it's a good product but I tapped the inside glass (of 3 panels) and the outside glass shattered all over our kitchen. If I had knocked this glass I would if perhaps expected someone but it was the tiniest of taps on the other side with the rack that made it shatter. If I had had a child or pet nearby they would of been severely hurt. Bosch agreed to replace the part free of charge but not the call out or labour because it was 10 weeks out of warranty. I am worried about this occuring again so please take care if you buy a Bosch product.

Had a Bosch dishwasher with an error 9 fault displaying. No heat. Bought a new heat pump and tried to repair it myself. How difficult was this. The bottom of the dishwasher had no removable plate. To get the heat pump out and replace, I had to cut a big hole in the bottom of the dishwasher with a grinder to get my hand inside so I could remove and replace the part. What a ridiculous design and so unnecessarily time consuming. Plus the part itself costs around $225 plus freight. Obviously Bosch have no interest in seeing their own dishwashers get fixed.
Better just buy a new one. Save yourself the headaches.
Customer service was okay. Just a bad product.

I bought a washing machine and paid more.to get a Bosch thinking it would last. The washing loads had to be reduced over the years as the cleaning quality deteriorated. The machine would not function at all and the error codes from the machine pointed us in the wrong direction thinking it was an easy fix. We eventually had to call a technician out which was when we found out it was cheaper to buy a new brand than fix the machine. The technician wasn't confident he knew what was causing the issue and recommended parts be changed which was a very costly recommendation without guarantees we would have a functioning machine. By this time we didn't have a washing machine for 3 weeks and bought a competitors brand.

I have owned Bosch products for over 15 years. I recently replaced my Bosch front loader washing machine, with a new Bosch front loader, after 12 years of hard service.

With our Bosch dishwasher recently, I was required to call their Customer service centre. From the very beginning the service was excellent and the technician who attended was very friendly, efficient and diagnosed and fixed the issue with no problem whatsoever.

I will certainly continue to buy and recommend Bosch.