New ceramic cooktop purchased in November. Installed February. Has never worked. Two Bosch service calls and three electricians passing the buck to each other. August now and still no cooktop.

2 of 4 elements of our one year old induction cooktop stopped working. It took just one phone call to Bosch Customer Service, not even one week later our cooktop has been fixed by very good Bosch's technician. Very impressed.

Purchased several Bosch appliances of which our new cooktop has a fault, 3 weeks ago it was installed after several phone calls by my wife we are no closer to get a date to get it fixed. We did not get return phone calls as promised. They are really nice on the phone when you speak to them. Please fix our new cooktop.

We bought a Porolytic oven, I spoke to 3 people over the phone, including one who hung up on me, they all didn't know what accessories were Porolytic proofproof. I ended up purchasing a tray I didnt want as i was told that was my only option. Calling up Bosch trying to explain a simple thing was impossible and frustrating. I'm giving this review 5 stars as Evonne in Home Appliances via email was so knowledgable and quickly turned around a my horrible experience into a good one, she even emailed me proof that the information she was giving me was correct and called me to provide me with options to resolve it.
I hope Bosch recognises outstanding customer service becuase after my experience they desperately need people like her.

After having some ongoing problems with some replacement parts for my Athlet stick vacuum cleaner, Bosch responded with a quick resolution and turn around and sorted the issues out. Thank you!

I have a bosch washing machine .Which has been fixed by bosch itself for the very same issue it is getting repaired for now Stops mid cycle and takes Hours to wash a load which doesnt wash it properly.It has been repaired 3 times this will be the 4th the repairs in total have been worth more than the machine itself.Save your money dont buy a lemon from Bosch.

Paid over $1700 for a cooktop in Oct 2016 and installed in new house Late Feb 2017, Electronics died April 2022 and could not turn on. Contacted Bosch and was completely ignored. Just not good enough. We purchased thinking we were getting a good brand as we had installed Bosch in our previous house a couple of years earlier. Have been advised by repairman that this is standard treatment from Bosch and the way they treat all claims or enquires.

I bought my dishwasher (Bosch SMP66MX01A) in January this year and it's broken down 8 times because of error24 - blocked drain, which is not covered by warranty. Bosch won't touch this problem and says it has nothing to do with them. Apparently, this is how the machine is supposed to work. You have to clean out the filters every week. I've never come across a machine so delicate and fussy, nor have I ever paid so much for one! Also, don't trust the reviews on appliances online. They are selected and not representative.

we bought a Bosch clothes washer WAW28460AU only had it 1 to 2 years approx and already broken and cant use it, service is slow and expensive, we are waiting for the external technicians to come over a week. we though by paying more and ordering a so called better brand we would be better off but obviously not, we wish we purchased a different brand, we also had a bad experience with a Bosch fridge, similar issues broke not long after buying it, now I think its Bosch that are poor quality.

Have Bosch dishwasher which is flooding. Reported it to service to be told there was a recall on it and did I want a new one for 70% discount. Great, but that’s where good news ends. It’s been two weeks now they do not return calls, do not contact when they say and frankly act like a bodgy backyard operator - not a major global German brand - do not seem to care. I am now toying with paying full retail with a competitor rather than support this nonsense.

Oh my, so many bad reviews! I can actually understand the frustration of all these people because I am one of them. I have spoken to someone at customer service department four times and have yet to have a repair person make an appointment with me. The story of someone will call you between 1-2 days is absolute nonsense! I am now considering not buying Bosch ever again as there are other wonderful products out there.
Monicat

After my machine machine failed due to an electrical fault i lodges a service request through the online portal. I didn't hear anything back from them so spoke the the customer service team. The technicians were extremely busy and came out following a 2 week wait. Once the technician came out he determines it was a manufacturing fault and said that Bosch would replace the machine and refund the service fee even though the machine was out of warranty. The machine itself while it worked was brilliant and am looking forward to receiving my new one.

Hi there a job was logged by the out going vendor to get a Dishwasher fixed. Bosch had a technician come out on 26 Apr and said parts are missing. Parts were ordered and almost been a month. After going back and forth it was agreed to replace the Dishwasher on 13 May as we have tenants moving in. I contacted them again today as we next week and have had no response yet. I called this morning again and was told someone will call me to give an update. It has left me no choice but to post the review re the service. Booking Ref #970327644