Logged a service request for a dryer over two weeks ago and was asked to send through photos. Sent them through on the same day and have had no response since, even after I sending a follow up email.

Like most Australian based businesses once they have your money they don't care about after sales service. I lodged a service call and was advised in writing (i.e text message) that someone would contact me within 24-48 hours to arrange service call time. 72 hours later still nothing.

Spoke at length to customer service representative regarding our problem with clothes dryer. Send email detailing issue along with photos as requested. No response several days later. Disgraceful. We have a house full of Bosch appliances. Never again.

6 mths old washing sheets takers 1 hour and 5mins on easy care. What its energy rated 4 and 4 water saving I look in the window and think there isn't enough water. I brought this washing as we were given $200 a.u. energy saving . Never again. The towels are to wet and are hard as boards. I tried less soap, vinegar fabric solferner new towels I also tryed different cycles. And at some cycles to noisey. Last washing machine lasted 19 yrs loved it. Don't buy this machine

Had an issue with my hot water system within the warranty period. I rung my local rep and was told to call Bosch to raise a job so that it could be done under warranty. Did that, Bosch logged the job with no drama and 5 minutes later a technician called me and said he would be there within the hour. He was. Took 15 minutes to fix the problem and then just left with no fuss. Amazing service. The no fuss, no drama part was what really made this amazing.

We purchased a Bosch dishwasher when we downsized to a Unit in Oct 2018. Our previous dishwasher was not Bosch, 10 years old when we sold our home. After just 2 years the Bosch dishwasher stopped working error E 19. Our warranty had just elapsed. We are pensioners, we can’t afford to buy faulty equipment. We expected it to last at least 10 years. We booked a serviceman and he was to come out next week, then email to say he won’t be coming out, they have to order parts. Any suggestions, should we go to the Good Guys and advise them to advise customers?

DIshwasher door has failed after 6 weeks of usage - flops straight open. I dutifully filled in every detail on the online form expecting a call back during business hours. Received a confirmation email from Bosch Australia that they had received the form - the call never came, I had to call them - and go through the process of locating the date of purchase and the serial numbers all over again. Advice to Bosch: don't bother providing an online form if you are not going to process them.

Renovated my whole kitchen and purchased everything for Bosch. Our oven sat in the Garage for 3 months while I Kitchen was completed. Once it was installed I use the pre set settings. The fan doesn’t turn on and a strong burning plastic smell Started. Grease went everywhere and destroyed the interior on the oven. We had 2 technicians come out, one replacing the seal and the other saying everything is fine. 4 MONTHS ON back and forth with customer service they have say it’s our fault as the smell is from grease.APPARENTLY I can’t tell the difference between grease and plastic. The head office never calls back and when you call the 1300 number they said head office is handling. I have now lodged a complaint with consumer affairs.

We bought a BOSCH SMS Dishwasher and experienced intermittent problems. I spoke to Bosch personnel on their 1300 369 744 number all of whom were friendly and eager to help. The service contractor identified the problem and the dishwasher is operating fantastically. We also own a Bosch frontloading washing machine and other Bosch equipment such as angle grinders and drills. All perform very well and have lasted years. Bosch is a reputable brand which appears to be well supported in Australia when the rare problem is experienced.

Our (5yr old) Bosch dishwasher threw an error code two weeks ago. After determining that it was beyond my skill-set to fix it, I logged a service request. I got an acknowledgement of my request, but have heard nothing from Bosch since.

Zip, Nada, Nothing.

None of the local repairers support Bosch, so they weren't an option. Before buying any further major appliances, I'll be doing more due-diligence online as to service satisfaction.

Had an oven fail within the warranty period (completely unsafe to use and a fire hazard) and ended up spending 2.5 months going back and forth with Bosch to just get them to honor the warranty. The technician identified manufacturer fault and Bosch finally agreed to a refund after threats of legal dispute. They have then consistently tried to delay payment, introduce new terms to the refund agreement, request statutory declarations etc etc. Shocking customer service. Yet to receive anything. The culture is one where they want to avoid any warranty claims as much as possible and they consistently deny knowledge of the consumer act. NEVER BUY BOSCH AGAIN. AVOID AVOID AVOID. I would go as far as saying that they should be banned and shamed.

My dishwasher which was in a vacant house and only ever used 2-3 times has become faulter with the very common Bosch issue 'CHECK WATER'.

Rang the 1300 service number and was diverted to a call centre in the UK.

Absolutely no regard for Australian Consumer Laws, absolute no care given to the customer.

As cold as ice.

Service charges to come out, 3 weeks wait to come out.

AVOID THIS BRAND - DO YOURSELF A FAVOUR